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​2019-2023 Strategic Plan


Photo of City Librarian Rita Hamilton

It is my pleasure to present an outline of Phoenix Public Library's 2019-23 Strategic Plan! 

In 2018, a team of Phoenix Public Library staff began the process of constructing the latest version of Phoenix Public Library’s Strategic Plan. Over the course of a year, we gathered feedback from library staff, customers, and stakeholders including multiple customer and stakeholder surveys, customer focus groups, staff group exercises, and interviews and planning meetings with Library management.

In this next chapter - our Strategic Plan 2019-2023 - we hope to expand our strengths and guide our work for the next four years. Phoenix Public Library has something for everyone…providing a platform for people to come together as a community and build a collection of ideas. Access means opportunity, and by expanding upon the hands-on expertise and guidance in early literacy, STE/AM, entrepreneurial, college access, job access/career enhancement, and engaging family friendly programs and resources our customers have come to expect from us; we hope to be part of empowering all members of our community to change or improve their lives. We are committed to our identified four strategic directions: “Enrich and Entertain”, “Increase Access”, “Build a Stronger Community”, and “Work Smarter”, while also prioritizing traditional library services.

Thank you for your continued support and patronage of Phoenix Public Library. I invite you to continue to provide us feedback and suggestions related to our Strategic Plan through our “Ask Us” tool and submit a comment or suggestion. Phoenix Public Library looks forward to continuing to be a valuable asset you rely upon.

Rita Hamilton
City Librarian

Graphic of 2019-2023 Strategic Plan
Help us by providing feedback

I invite you to continue to provide us feedback and suggestions related to our Strategic Plan through our "Ask Us" tool. Phoenix Public Library looks forward to continuing to be a valuable asset on which you rely.


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