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​Phoenix Public Library's 2016-19 Strategic Plan

Photo of City Librarian Rita HamiltonIt is my pleasure to present an outline of Phoenix Public Library's 2016-19 Strategic Plan! 

2012 saw Phoenix Public Library launch a Strategic Plan based on community input and with that complete and in place, we had a formal guide in which to steer our attention and focus for 2013 through 2016. Through the 2012-2015 Strategic Plan, we were able to accomplish the following highlights:

  • Phoenix Public Library's hive @ central is now open! Thousands have attended programs in this entrepreneurial-small business resource center, and over 100 new businesses have been created through our "Business Roadmap" series.
  • "Kindergarten Bootcamp", a multi-week series giving children and parents the skills they need to be successful in kindergarten, is now offered on a regular basis throughout our system.
  • "Seed Library" can be found at our Harmon, South Mountain, Mesquite and Ironwood locations.
  • College Depot at Phoenix Public Library launched ReEngage Phoenix, a hands on service connecting adults and youth who have not completed high school to education opportunities and resources, including the addition of "Career Online High School".
  • Phoenix Public Library's makers' space, MACH1 (Makers, Artists, Crafters, Hackers) at Burton Barr Central Library, led a major push to increase our STE/AM programming efforts, which are now offered at all 17 locations.

We do this in addition to continuing to prioritize traditional library services, offering each of you a way to connect to information. 2013 through 2016 saw a yearly average of 12 million items (both digital and physical) checked out, 4 million visits to one of Phoenix Public Library's 17 locations and 33 million visits to our website. These recent successes are just a sampling of innovative, unique and new ways your Phoenix Public Library is serving your community.  

The 2016 – 2019 installation of our Strategic Plan is a product of gathered feedback from our staff, customers, partners and community organizations through e-mail and paper surveys, focus groups, questionnaires, first and second drafts released with an open time period to submit feedback. In this next chapter, we will continue to build upon what was launched and has become a Phoenix Public Library standard: early literacy and STE/AM programs, small business and entrepreneur assistance, connecting those in need to education re-engagement, college and job/career help. We've added some new areas of focus as well: digital and technology literacy, civic engagement, and connecting those in need to resources, to name a few. 

​Thank you for your continued support and patronage of Phoenix Public Library.

Graphic of 2016-19 Strategic Plan 












Help us by providing feedback

I invite you to continue to provide us feedback and suggestions related to our Strategic Plan through our "Ask Us" tool (select "Strategic Plan" on the Subject drop down). Phoenix Public Library looks forward to continuing to be a valuable asset you rely on.

Doing What Matters

Take a look at what Phoenix Public Library staff is already doing to provide better service to our community.


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