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​​Greater Phoenix Digital Library - FAQs


​What is needed in order to download an item in GPDL (Greater Phoenix Digital Library)?

  • A valid library card and PIN (password).
  • Access to the Internet.
  • Depending on the format you choose, you may need free software for the device or computer on which you wish to use your items.
  • A valid email address so you can be notified when your titles are available for download.
  • Certain players and devices may have special requirements to play the downloaded content correctly. Go here for a list of compatible devices. Please note that your device may need firmware, operating system, or software updates to be fully compatible. For detailed information and troubleshooting, please see the FAQ section for the format you want to download on the OverDrive help pages.​


How long do I keep titles?

Users can set their own default lending period on a format-by-format basis. Sign into your Account and choose Settings to change your default lending options. If you do not set any lending periods, the system-wide default for all formats will continue to be 14 days. You have the options to set defaults for 3, 5, 7, or 14 days depending on format.​


Can I return an item early?

Yes. Find out how.​​

How do I listen or read offline?

By default, all loans are downloaded for offline use when you have a Wi-Fi connection.
You can also manage which titles are downloaded or streamed on your Shelf.
To learn more about reading offline, click here
 

Audiobook titles are large files which are split into parts. You can download all parts or just a few, and come back for more.

​Need to manage your download settings? click here


How do I stream a video?

Once you have checked out a video, just click play from your loans.  All videos through GPDL are streamed, so you will need an Internet connection. Videos cannot be downloaded for offline use at this time. Videos are not available through the Libby app. Use the OverDrive app or your desktop to enjoy streaming videos. 


I saw a book on Amazon that I'd like the Library to purchase, can I recommend titles?

​You can recommend titles, but please be aware that many titles available on consumer sites, such as Amazon.com or Barnes and Noble, are not available for library purchase. This decision is made by the ebook or audiobook's publisher. 

After you search for something in the Greater Phoenix Digital Library collection, scroll down to the Didn't find what you're looking for? section. Look for the NOT OWNED banner on the cover image. To recommend a title, mouse over it (or tap it, on a mobile device) and select the Recommend button. When you select Recommend, a new page will open where you can choose to be notified or placed on the holds list if the library purchases the title. 

You can view a list of titles you've recommended under your Account > Recommendations.

You may recommend up to 5 titles per month through the Greater Phoenix Digital Library.

For more information on recommending titles, see Overdrive's help page.

You can also recommend titles by ​​going to "Suggest a Purchase" on the Library's website.  Please be sure to specify which format you would like. 

How do I get started?

​​The best way to get started is by watching a ​quick "how to " video based on your device. You can find a collection of getting started videos here.​ You can find out everything you need to know, from start to finish.


What is the difference between the GPDL (Greater Phoenix Digital Library) and OverDrive? What's Libby?

The Greater Phoenix Digital Library is a collection of materials provided to customers from several different library systems, including Phoenix Public Library.  OverDrive is the company that maintains the site, the name of the original software/app and the providers of technical support. Libby is new app from the OverDrive company and is recommended for new users.

 

I changed my eCard to a regular library card, does my account stay the same?

​You will need to merge your eCard and library card accounts to retain access to any borrowed items or holds.  To merge your accounts, contact Overdrive via email with both card numbers.  If you do not have both card numbers, contact Library Staff.​ ​

 

How many items can I check out at once?

You can have any combination of up to 10 items per library card from the GPDL. This is in addition to the 35 physical items that can be checked out per Phoenix Public Library card. 


What software is needed for digital media?

The new Libby app is for eBooks and eAudiobooks checked out from the Greater Phoenix Digital Library.

To watch streaming videos, customers must watch on a desktop browser, or use the OverDrive app on their mobile devices.

 

​I want a title that is checked out. What do I do?

You may place a hold on any title after logging in to your GPDL account. To learn how to place a hold, check out these articles from OverDrive's help page.

You will also have the option of choosing "Auto Checkout" for each item.  If you choose auto-checkout, the item will be automatically checked out to your account when it becomes available. It will appear in your Bookshelf with other checked out items. If you do not choose auto-checkout, you will receive an email telling you that you have 48 hours to check out your hold. Holds that are not automatically checked out will appear under Holds in your account. 

 

How many items can I have on hold at one time?

You can have 8 items on hold at one time.​


What if my question isn't listed here?

OverDrive has an extensive help page, and you can contact them directly from this contact form


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