Notes:
Includes bibliographical references (p. 549-552) and index.
Contents:
- The DNA of Toyota lies in its culture
- The human systems model
- Toyota way + local environment + purpose = success
- Attract competent and trainable people
- Developing competent and able people
- Engaging competent and willing people in continuous improvement
- Inspiring people to be committed to the company, family, and community
- Work groups and team problem solving
- Clean and safe workplace
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- Two-way communication and visual management
- Servant leadership
- Commitment and tools for stable employment
- Fair and consistent HR policies and practices
- Slow promotion and rewards for teamwork
- Hoshin Kanri and floor management development system
- Leveling up Toyota culture at Toyota Motor Sales
- The Lexus and Scion stories
- Developing your culture of quality people for long-term mutual prosperity.
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