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1. 
Dealing with difficult people in a week   [Book]    Preview Preview
By Salter, Brian.    Published: 2012
Call Number: 658.3 Sa374d  
  
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2. 
One minute manners : quick solutions to the most awkward situations you'll ever face at work   [Book]    Preview Preview
By Sabath, Ann Marie.    Published: 2007
Call Number: 395.52 Sa132o  
  
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