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Customer service management training 101 : quick and easy techniques that get great results   [Book]    Preview Preview
By Evenson, Renee, 1951-    Published: 2012
Call Number: 658.31245 Ev23c  
  
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Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results   [Book]    Preview Preview
By Evenson, Renee, 1951-    Published: 2012
Call Number: 658.81201 Ev23p  
  
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