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1. 
Social CRM for dummies   [Book]    Preview Preview
By Lacy, Kyle.    Published: 2013
Call Number: 658.81202 L1199s  
  
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2. 
The hidden power of your customers : four keys to growing your business through existing customers   [Book]    Preview Preview
By Carroll, Becky, 1966-    Published: 2011
Call Number: 658.812 C2361h  
  
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3. 
It's the customer, stupid! : 34 wake-up calls to help you stay client-focused   [Book]    Preview Preview
By Aun, Michael.    Published: 2011
Call Number: 658.812 Au57i  
  
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4. 
101 activities for delivering knock your socks off service   [Book]    Preview Preview
By Thomas, Ann, 1951-    Published: 2009
Call Number: 658.812 T3614o  
  
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5. 
"I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and bad   [Book]    Preview Preview
By Bliss, Jeanne.    Published: 2009
Call Number: 658.8343 B6195i  
  
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