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1. 
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results   [Book]    Preview Preview
By Evenson, Renee, 1951-    Published: 2012
Call Number: 658.81201 Ev23p  
  
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2. 
Delivering knock your socks off service   [Book on CD]    Preview Preview
Published: 2007
Call Number: CD 658.812 D3799 2007  
  
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