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1. 
Social CRM for dummies   [Book]    Preview Preview
By Lacy, Kyle.    Published: 2013
Call Number: 658.81202 L1199s  
  
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2. 
The concierge manual : the ultimate resource for building your successful concierge and/or lifestyle managment company   [Book]    Preview Preview
By Giovanni, Katharine C.    Published: 2012
Call Number: 658.022 G439c 2012  
  
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3. 
Customer service management training 101 : quick and easy techniques that get great results   [Book]    Preview Preview
By Evenson, Renee, 1951-    Published: 2012
Call Number: 658.31245 Ev23c  
  
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4. 
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results   [Book]    Preview Preview
By Evenson, Renee, 1951-    Published: 2012
Call Number: 658.81201 Ev23p  
  
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5. 
Uncommon service : how to win by putting customers at the core of your business   [Book]    Preview Preview
By Frei, Frances.    Published: 2012
Call Number: 658.812 F881u  
  
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6. 
The commitment engine making work worth it   [Book on CD]    Preview Preview
By Jantsch, John.    Published: 2012
Call Number: CD 658.8343 J268c 6 DISCS  
  
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7. 
The Apple experience : the secrets of delivering insanely great customer service   [Book]    Preview Preview
By Gallo, Carmine.    Published: 2012
Call Number: 658.812 G1375a  
  
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8. 
Delivering knock your socks off service   [Book]    Preview Preview
Published: 2012
Call Number: 658.812 D3799 2012  
  
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9. 
We first how brands and consumers use social media to build a better world   [Book on CD]    Preview Preview
By Mainwaring, Simon.    Published: 2011
Call Number: CD 658.8 M2858w  
  
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10. 
The hidden power of your customers : four keys to growing your business through existing customers   [Book]    Preview Preview
By Carroll, Becky, 1966-    Published: 2011
Call Number: 658.812 C2361h  
  
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