Displaying the top 100 results that match your query. http://www.phoenixpubliclibrary.org/rssapi.jsp?Re=3295&browse=true&N=3+3568 http://www.phoenixpubliclibrary.org/record.jsp?R=1705944 http://www.phoenixpubliclibrary.org/record.jsp?R=1744263 http://www.phoenixpubliclibrary.org/record.jsp?R=1687285 http://www.phoenixpubliclibrary.org/record.jsp?R=1742013 http://www.phoenixpubliclibrary.org/record.jsp?R=1393687 http://www.phoenixpubliclibrary.org/record.jsp?R=1649177 Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance - for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In this book, the authors show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function. That means weaving service tightly into every core decision your company makes. The authors reveal a transformed view of service, presenting an operating model built on tough choices organizations must make: How do customers define excellence in your offering? Is it convenience? Friendliness? Flexible choices? Price?; How will you get paid for that excellence? Will you charge customers more? Get them to handle more service tasks themselves?; How will you empower your employees to deliver excellence? What will your recruiting, selection, training, and job design practices look like? What about your organizational culture?; How will you get your customers to behave? For example, what do you need to do to get them to treat your employees with respect? Do you need to make it easier for them to use new technology? Practical and engaging, Uncommon Service makes a powerful case for a new and systematic approach to service as a means of boosting productivity, profitability, and competitive advantage. Create an organizational culture that reinforces smart decisions around these questions and youll achieve a service advantage that rivals cant hope to enjoy. -- Publisher description http://www.phoenixpubliclibrary.org/record.jsp?R=1580413 Explains what makes the Apple retail experience so successful. This title details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. http://www.phoenixpubliclibrary.org/record.jsp?R=1657385 http://www.phoenixpubliclibrary.org/record.jsp?R=1712576 Reveals the secrets of companies who have inspired loyalty in customers and employees, demonstrating the importance of a single-minded company purpose while providing coverage of such topics as strategy, culture, and customer promise. http://www.phoenixpubliclibrary.org/record.jsp?R=1392820 http://www.phoenixpubliclibrary.org/record.jsp?R=1742972 http://www.phoenixpubliclibrary.org/record.jsp?R=1298948 http://www.phoenixpubliclibrary.org/record.jsp?R=1364780 Winning strategies to keep your existing customers coming back. A businesss current customer base needs to be considered among the companys most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers their least expensive, most easily acquired sales to slip away. Dont let this happen to you! Learn how to strengthen your business using social entrepreneur Becky Carrolls four keys to unleash The Hidden Power of Your Customers. This easy-to-read and practical guide features useful steps, inspirational stories, and real-world examples so you can create a customer strategy that keeps customers coming back (and telling their friends and colleagues). Reveals four keys to success: relevant marketing, orchestrated customer experience, customer-focused metrics, and killer customer service. Details a fundamental shift that needs to take place in how businesses treat their existing customers. The author writes the blog Customers Rock! and is the Social Media Correspondent for NBC/7 San Diego-- http://www.phoenixpubliclibrary.org/record.jsp?R=1394065 Social media expert Simon Mainwaring details a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit while creating sustainable social change. http://www.phoenixpubliclibrary.org/record.jsp?R=1002698 http://www.phoenixpubliclibrary.org/record.jsp?R=1305014 http://www.phoenixpubliclibrary.org/record.jsp?R=1111846 Blogging can help you deepen customer loyalty, reach new customers, gain indispensable feedback, and drive more sales. This no-nonsense guide shows how to craft a business blog that does all that, and more?building your business and increasing your profits. Top e-marketers and business bloggers Eric Butow and Rebecca Bollwitt help you define clear goals, generate the right content with the right tools, attract visitors, build communities, and avoid costly mistakes. They draw on their own extensive experience, as well as the work of innovators from companies such as Intel, Wal-Mart, Google, HP, and BusinessWeek --Cover, p. 4. http://www.phoenixpubliclibrary.org/record.jsp?R=1615746 http://www.phoenixpubliclibrary.org/record.jsp?R=1132468 http://www.phoenixpubliclibrary.org/record.jsp?R=1212337 Lisa Gansky believes that too many businesses follow the same tired model of produce, sell, collect. Instead, Gansky encourages businesses to open up to social media, cutting-edge technologies, and new customer service techniques. http://www.phoenixpubliclibrary.org/record.jsp?R=1615751 http://www.phoenixpubliclibrary.org/record.jsp?R=1025251 http://www.phoenixpubliclibrary.org/record.jsp?R=1001286 Con tantas opciones a su disposicin, los clientes actuales son ms inteligentes y ms exigentes que nunca. Para que continen regresando a su negocio, no puede ofrecerles tan solo un servicio bueno, ni siquiera fabuloso... Usted tiene que dejar al cliente boquiabierto con un servicio fuera de serie! http://www.phoenixpubliclibrary.org/record.jsp?R=993950 http://www.phoenixpubliclibrary.org/record.jsp?R=1629574 http://www.phoenixpubliclibrary.org/record.jsp?R=1064396 http://www.phoenixpubliclibrary.org/record.jsp?R=1064391 Economic downturns separate the winning companies from the struggling. And as bestselling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers the opportunity to seize market share. In this eminently readable, practical resource for business leaders and managers, Fox explains exactly how. http://www.phoenixpubliclibrary.org/record.jsp?R=747684 http://www.phoenixpubliclibrary.org/record.jsp?R=766341 This indispensable guide tells listeners how to provide better service than their customers have ever imagined. http://www.phoenixpubliclibrary.org/record.jsp?R=710248 http://www.phoenixpubliclibrary.org/record.jsp?R=1482911 Annotation http://www.phoenixpubliclibrary.org/record.jsp?R=644837 http://www.phoenixpubliclibrary.org/record.jsp?R=1645985