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​Curbside Service

Pick up your holds in an easy, contact-free way! Learn more about this service.

Curbside Service is not available at South Mountain Community Library at this time.


Step One:            

Reserve your items through My Account.

Step Two:         

After you receive your notice that your item(s) are available, drive, bike or walk to your library location during Curbside Service hours. To reduce the spread of COVID-19, wear a face covering and follow appropriate social distancing at all times.

Hours for all locations (with the exception of South Mountain Community Library: 

Monday through Saturday
8 a.m. to noon

Tuesday, Wednesday & Thursday
5 to 7 p.m.

Then, follow posted instructions.

  • You do not need to call ahead or book an appointment.
  • Be sure to bring your cell phone and library card or account number (located along the bottom of the bar code on the back of your card) with you.

Step Three:        

Follow posted instructions:

  • Please wait in your car
  • Call the posted phone number and have your library card number ready
  • Library staff will checkout your held item(s) and deliver them to the trunk or rear of your vehicle

Curbside Service FAQs

What time may I pick up my items?

Curbside Service is available at 16 Phoenix Public Library locations (South Mountain Community Library customers may pick up their held items at Ocotillo Library) during the following hours.

Hours for all locations (with the exception of South Mountain Community Library:

Monday through Saturday
8 a.m. to noon
Tuesday, Wednesday & Thursday
5 to 7 p.m.

Who can use Curbside Service?

Curbside Service is available for Phoenix Public Library customers with a current Phoenix Public Library account. If you are experiencing any issues with your library account, please contact us at 602-262-4636. To apply for a Phoenix Public Library card, please visit the eCard Registration page.

Who can pick up my items?

Anyone may pick up your items, they must have your library card account number (located along the bar code on the back of your card) and be prepared to provide that after calling the posted number.

How do I reserve an item?

You can reserve most titles online through your My Account feature. Requests are limited to 15 items per customer at a time. Once your hold is available for pick up, you will be notified. Please be sure to keep your preferred contact information current through your "My Account" feature. Having trouble placing holds? Give us a call at 602-262-4636 (Monday, Friday & Saturday from 8 a.m. to 5 p.m. and Tuesday, Wednesday & Thursday from 8 a.m. to 7 p.m.) or Ask Us.

How long will my holds be available for pickup after I receive notification?

Your holds will be available for 10 days from the date that you receive your notification that your item is ready for pick up.



How long can I keep my checked out items?

Phoenix Public Library is returning to observing our standard loan period of 21 days for all physical items. You should receive a courtesy notice 3 days before the due date *be sure to keep your contact information current through My Account associated with your library account. Our Auto Renew service will automatically renew your eligible items on the due date, up to a maximum of six times, as long as:

  • No holds have been placed on them by other library customers and/or
  • The current amount owed on your account does not exceed $25.
  • *Best Picks items cannot be renewed

Where do I return items?

With the exception of South Mountain Community Library, all Phoenix Public Library locations' book drops are available 24/7. You may return your items at any of the open book drops, regardless of which location you picked your items up from.

Why are items I have returned still showing as checked out on my library account?

In order to ensure the health and safety of our staff and customers, we are holding all returned items for a minimum of 4 days before checking those items in. Depending on the time and day you return an item, as compared with library hours of operation, it could take 5-7 days for your library account to reflect a returned item. If you have returned your item(s) and that is not yet reflected on your account, please feel free to contact us at 602-262-4636.

How do I renew my Phoenix Public Library card?

You may renew your Phoenix Public Library card online through your My Account function or you may call 602-262-4636 (Monday, Friday & Saturday from 8 a.m. to 5 p.m. and Tuesday, Wednesday & Thursday from 8 a.m. to 7 p.m.)

​Summer Reading Prizes

How Do I Claim and Pick Up My Prize Book?

Summer reading prize books can be redeemed in your Summer Reading account online until 11:59 p.m. on August 22, 2020.

Once your prize book has shipped, the shipped date will be visible in your summer reading account under "My Profile." Prize books may be picked up one week after shipped date. Please do not attempt to pick up your prize book until at least one week after your book's shipped date. Prize books and other prizes will be available to pick up during Curbside Service hours from your chosen Phoenix Public Library location through September 30, 2020. Prize books not picked up by this time will be donated.

Wait. I'm done, but I haven't redeemed my free book code yet. How do I do this?

Access book codes from an individual, family or group's account

To locate your family account:

  • Select "My Profile," "Family."

  • Once it has been unlocked, the book code will appear in the Book Code column next to each member’s name.

  • Click on the book code to visit the summer reading online bookstore and select your free book

What do I need to pick up my prize book? 

To pick up your prizes, participants must have the first and last name of the Summer Reading prize winner. Children do not need to be present to pick up prizes for children participants. Participants can be looked up by username, email, and first and/or last name.

Kids Café 

Children ages 0-18 can enjoy a free, healthy meal at ten Phoenix Public Library locations for pickup during Curbside Service

Meals are provided by the St. Mary's Food Bank Alliance. 

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