Curbside Service FAQs
What time may I pick up my items?
Curbside Service is available at 16 Phoenix Public Library locations (South Mountain Community Library customers may pick up their held items at Ocotillo Library) during the following hours.
Hours for all locations (with the exception of South Mountain Community Library:
Monday through Saturday
8 a.m. to noon
Tuesday, Wednesday & Thursday
3:30 to 5:30 p.m.
Who can use Curbside Service?
Curbside Service is available for Phoenix Public Library customers with a current Phoenix Public Library account. If you are experiencing any issues with your library account, please contact us at 602-262-4636. To apply for a Phoenix Public Library card, please visit the eCard Registration page.
Who can pick up my items?
Anyone may pick up your items, they must have your library card account number (located along the bar code on the back of your card) and be prepared to provide that after calling the posted number.
How do I reserve an item?
You can reserve most titles online through your My Account feature. Requests are limited to 15 items per customer at a time. Once your hold is available for pick up, you will be notified. Please be sure to keep your preferred contact information current through your "My Account" feature. Having trouble placing holds? Give us a call at 602-262-4636 (Monday, Friday & Saturday from 8 a.m. to 5 p.m. and Tuesday, Wednesday & Thursday from 8 a.m. to 5:30 p.m.) or Ask Us.
How long will my holds be available for pickup after I receive notification?
Your holds will be available for 10 days from the date that you receive your notification that your item is ready for pick up.