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PoliciesPolicies<div class="ExternalClass5240579EBBBB435482421131330178D7"><p>​Phoenix Public Library has a number of policies in place to provide the community with the best service possible.<br></p></div>

 

 

 

 

 

 

E-PrivacyE-Privacy<i class="fa-solid fa-lock"></i>https://www.phoenixpubliclibrary.org/about/policies/eprivacyPhoenix Public Library safeguards personally identifiable information. <div class="ExternalClassAB822FD13870487E8FE74EEB0E41DE5F"><h2>Policy </h2><p>Phoenix Public Library safeguards personally identifiable information. Such information is only disclosed when required by law or for collection of outstanding fees. Phoenix Public Library collects and uses customers’ personal information to operate Library websites and deliver requested services. The following guidelines provide information about the types of information collected, how the information is used and when it is disclosed. </p><h2>Guidelines </h2><h3>Collection of Personal Information </h3><ol><li>Statistical Information: Phoenix Public Library collects information to maintain the quality of its services and to report aggregate information on the usage of its website to City management, as well as state and federal agencies and national library organizations. Such information can include IP address, browser type, domain names, access times, and referring website addresses. </li><li>Personally-identifiable Information: Phoenix Public Library may collect personally-identifiable information, such as customer e-mail addresses, names, home or work addresses or telephone numbers. Information collected through one of Phoenix Public Library’s websites may be utilized by the Library to provide services through any of its websites.</li><li>The Library assumes no responsibility if a customer directly discloses personally-identifiable information or personally-sensitive data through other websites, chat rooms, online communities or other public online forums, resulting in this information being collected and used by others.</li></ol><h3>Use of Personal Information </h3><p>​<br>Phoenix Public Library websites collect and use customer personal information to operate Phoenix Public Library websites and deliver requested services. Phoenix Public Library does not sell, rent, lease, or otherwise provide its customer lists or customer-controlled information to third parties. </p><p> As a matter of business practice, when customer overdue fees reach a total of $75 or more, customers account information is forwarded electronically to a collection agency. </p><p>Customer information may be subject to disclosure under Arizona Public Records Law except to the extent it is privileged or confidential. </p><h3>Control of Personal Information <br><br></h3><p>Certain Library services require the use of a library card number and customer or user name in order to access the service. At any time while accessing any of the Phoenix Public Library’s websites, customers may decline participation in any activity that requests information (such as surveys or emails). </p><h3>Collection of Information on Use of Library Computers (PCs) <br><br></h3><p>The information collected on usage of public computers at Phoenix Public Library is limited to reservations. The Library’s PC Reservation System retains information on the customer’s library card barcode, computer reserved and the date and time of every public computer session for up to 24 hours. Records are accessible to law enforcement agencies with a court order. <br></p><p><em>Approved by Library Advisory Board June 16, 2010​</em><br></p><div><br></div></div>eprivacy
Library Account PolicyLibrary Account Policy<i class="fa-solid fa-file-user"></i>https://www.phoenixpubliclibrary.org/about/policies/library-account-policyPhoenix Public Library strives to provide equitable and barrier-free access to information and library services and offers Phoenix Public Library Accounts to the general public. <div class="ExternalClassD9D29504AA294EFD9C02EA368A4B7139"><h2>​Policy Statement<br></h2><div>Phoenix Public Library strives to provide equitable and barrier-free access to information and library services and offers Phoenix Public Library Accounts to the general public. A Phoenix Public Library Account is available to Maricopa County residents at no cost. Residents outside of Maricopa County are eligible to apply for borrowing privileges to include an annual $40 fee. Phoenix Public Library Account holders with full privileges can use their Library Account to:</div><div><ul><li>​Check out and place holds on the Library’s print, media, and digital materials</li><li>Access subscription databases and resources available through Phoenix Public Library’s eLibrary</li><li>Check out Wi-Fi hotspots</li><li>Use the public access computers located in all 17 Phoenix Public Library locations<br></li><li>Request materials from other libraries through Interlibrary Loan<br></li></ul></div><div>A Library Account is not required to attend Phoenix Public Library programs or to access physical materials as part of a visit to a Phoenix Public Library location during open hours.<br>​<br></div><h2>Scope</h2><div>The Library Account Policy is applicable to all users within any and all Phoenix Public Library locations, buildings and website.<br></div><div><br></div><h2>Regulations</h2><h3>Getting a Phoenix Public Library Account​</h3><h4>In-person<br></h4><div>To obtain a Library Account, a valid photo ID with a current Arizona address is required. If the photo identification does not include a current address, another document may be used, such as:<br></div><div><ul><li>​A utility bill (dated within the last 30 days)</li><li>A piece of mail addressed to the Account holder (postmarked within the last 30 days)</li><li>An imprinted check or deposit slip</li><li>A current voter registration card</li><li>​Visitors to the Phoenix metro area may apply for short-term Library privileges by showing photo ID and proof that the hotel or other short-term residence is within Maricopa County.​<br></li></ul><div><div>Phoenix and other Maricopa County residents may apply for a free Library Account.</div><div><ul><li>Library Accounts for Phoenix residents must be renewed every three years.</li><li>Library Accounts for Maricopa County residents outside of Phoenix must be renewed every year.</li><li>​eCards, group home resident, and teacher/educator Library Accounts must be renewed every year.</li></ul></div><div>New Library Account Holders who cannot provide proof of current address will be issued a Library Account with restrictions, allowing check out of a maximum of three (3) items from the Library’s book and media collection, but will have full access to in-library computers and online materials. Once new Account holders provide a current proof of address, the restriction will be removed.</div><div>Those under the age of 13 must have approval from a guardian in order to be issued a Library Account. Guardians must meet ID requirements listed above.<br></div><div><br></div><div>Applicants between the ages of 13 and 17 (“Teen Applicants”)i do not need a guardian’s permission to be issued a Library Account. Teen Applicants will be issued an Account upon presentation of current photo ID, which can include a school ID. Teen Applicants without photo ID will have a library card mailed to their residences. These accounts will have a one-time, three item check-out limit from the Library’s book and media collection. Upon returning with the library card, the account holder will have full account privileges.<br></div><div><br></div><div>Phoenix Public Library respects the privacy of Library Account Holders and will not release or update Library Account information for Account holders over the age of 13 without the account holder’s prior permission, unless required to do so by law.<br></div><div><br></div><h4>eCard</h4><div>eCards are used for immediate remote access to electronic services through the library website.</div><div><br></div><div>The Library’s eCard program enables Maricopa County residents to be issued a Library Account online. Upon successful completion of the eCard application, Account holders will have access to all phoenixpubliclibrary.org online resources. An eCard account holder may show current photo ID at any Phoenix Public Library location to receive a Library Account with full library privileges.</div><div><br></div><div>The eCard technology cannot verify eligibility in all cases. An eligible Maricopa County resident who is unable to successfully complete the eCard registration process may visit any Phoenix Public Library and show photo ID to be issued a Library Account.<br></div><div><br></div><div><h4>Group Home Residents</h4><div>Group home residents without current photo ID may apply for a Library Account with a three (3) item limit (which includes Wi-Fi Hotspots) after being a resident for at least 30 days but can have immediate access to computers.<br></div><div><br></div><div>A Group home staff member must provide a copy of the resident’s intake sheet or “Notice of Provider” with resident’s name and birth date at the time of application to verify identity. The same verification process can be used to get a replacement Library Card.</div><div><br></div><h4>Teachers/Educators</h4><div>Teacher/Educator Library Accounts are to support local education group needs.</div><div><br></div><div>Teachers and Educators in Maricopa County are eligible to receive a Teacher/Educator Library Account (in addition to a personal Library Account with full borrowing privileges) with a check-out limit of 50 Books and/or Media items, and no more than one (1) Library Wi-Fi Hotspot, in order to provide materials to students. </div><div><br></div><div>Teacher/Educator Library Accounts require a current faculty ID or a copy of a notarized Affidavit of Intent to Homeschool; and personal Library Accounts must be in good standing. Teacher/Educator card Accounts will expire annually on September 6th. Teachers/Educators must renew the Account in person every applicable school year. Teacher/Educator Library Accounts are not eligible for use to check out Interlibrary Loan items or specialty/promotional items such as Act One Culture Passes.</div><div><br></div><h4>Residents Outside of Maricopa County</h4><div>All persons who live outside of Maricopa County applying for borrowing privileges at Phoenix Public Library must pay a $40 yearly fee. Payment is due at the time the Library Account is issued. Accounts will expire one year from the date of issue. All fees must be cleared before a Library Account can be renewed.<br></div><div><br></div><h4>Visitors</h4><div>Visitors to the Phoenix metro area may apply for short-term Library privileges by showing photo ID and proof that the hotel or other short-term residence is within Maricopa County. Short-term privileges for visitors to the Phoenix metro area does not include access to checking out Wi-Fi Hotspots.​<br></div><div><br></div><div><h3>Phoenix Public Library Account Rights and Responsibilities</h3><h4>Physical Books and Media Items – Check-out Limits and Holds<br></h4><div>If the Library Account holder does not have their library card or accepted identification, they may provide three pieces of account information to check-out or to access public computers. A personal Library Account holder may have up to 35 books and/or media items and/or library technology (such as Wi-Fi hotspot) checked out at any one time. Teacher/educator card Account Holders may have up to 50 physical items. Within this maximum, personal Account holders are limited to:<br></div><div><ul><li>​No more than 15 items per media format (such as DVD, audio books etc.) at one time.</li><li>No more than 1 Wi-Fi Hotspot at one time.</li><li>1 Act One Culture Pass per family, 2 per month; first come, first serve.</li><li>1 Special Act One Special Performance Pass per family and event; first come, first serve.</li><li>3 Seed Library packets at one time.</li><li>No more than five (5) Children’s Read Along Collection items at one time.<br></li></ul></div><div>Most books and media items are available to be checked out for three weeks, and are eligible to be renewed up to six (6) times.</div><div><br></div><div>Library Wi-Fi Hotspots, items with a hold request and/or are part of a special collection, and Periodicals are not eligible for renewal.<br></div><div><br></div><div>Library Account Holders can view their total items out, see due dates, and place up to fifteen (15) hold requests through My Account on phoenixpubliclibrary.org. *Laptops as part of College Depot's lending program are not eligible to be placed on hold.<br></div><div><br></div><div>Phoenix Public Library will notify the Library Account holder when the hold is available for pick-up at the selected location. Held items must be checked out by the date listed or the item will be made available to the next requester. Holds may only be checked out to the Library Account used to place the hold unless the Account holder has chosen to associate their Account with that of another Account holder.<br></div><div><br></div><h4>Technology Items – Check-out Limits and Holds</h4><div>Borrowers must have a valid Phoenix Public Library Account, and either a current government issued photo identification or proof of their current address must be presented at time of checkout. The Phoenix Public Library Account holder must be in good standing, including current address and contact information, fees not exceeding $25, and not in collections. The Library account holder must be 18 years of age or older to checkout a hotspot on their card. Customers borrowing a Wi-Fi hotspot are held to:​<br></div><div><div><ul><li>​The Phoenix Public Library Account holder must read, understand, and sign the “Wi-Fi Hotspot Lending Program Requirements, Agreement and Waiver” at the time of each hotspot check out.</li><li>Wi-Fi hotspots cannot be renewed and may only be checked out for three (3) weeks at a time.</li><li>*Wi-Fi Hotspots that are offered through College Depot at Phoenix Public Library Longterm Lending Program may be checked out for a period up to four (4) months.</li><li>For Wi-Fi Hotspots, a maximum of five (5) devices can connect to the hotspot at one time.</li><li>Wi-Fi hotspot(s) and applicable charger(s) must be returned to the location of original check out, directly to a library employee only during library hours of operation.</li></ul></div><h4>Library Account Associations</h4><div>Library Account associations are used only to facilitate others checking out holds.<br></div><div><br></div><div>In order to create an association, both Account holders age 13 and over must agree to the association and present their library cards to staff. Either of the associated parties may break the association at any time without the other person being present. An association may be made between existing Library Accounts of a legal guardian and their children under the age of 13 without the child being present.</div><div><br></div><h4>eLibrary</h4><div>Phoenix Public Library provides access to a wide range of digital materials from a variety of sources. Access methods, check-out limits, hold options, and loan periods vary according to resource. Visit Phoenix Public Library’s eLibrary page for a current listing of all eLibrary options. eLibrary check-outs are not included in the 35-item limit for books and media and most will not be visible through My Account.<br></div><h4><br></h4><h4>Interlibrary Loan<br></h4><div>Interlibrary loan allows customers to access print material not owned by Phoenix Public Library.<br></div><div><br></div><div>A Library Account holder with full privileges may have a maximum of six (6) Interlibrary loan (ILL) items requested or checked out at any time. Account Holders with a three-item restriction cannot use ILL. Interlibrary loans are not included in the 35-item limit for Books and Media, will not be visible through My Account, and are not eligible to be renewed. Only personal Library Account Holders may borrow ILL materials.<br></div><div><br></div><div><h4>Fees and Account Blocks</h4><div>Phoenix Public Library does not impose a daily overdue fine for the late return of materials. Customers are expected to return borrowed materials on time and Phoenix Public Library issues bills for replacement fees on non-returned and/or damaged items. eLibrary items cannot become overdue.</div><div><br></div><div>For library print and physical digital material, the Replacement Fee is the amount listed in the library record at the time of purchase or $25 if no price exists in the Phoenix Public Library record.<br></div><div><br></div><div>For library Wi-Fi hotspots, the borrower is responsible for costs associated with damage, loss, or non-return of the hotspot and charging cord. The borrower will be billed for the replacement fee of the hotspot or charging cord. Accounts billed for a hotspot that have not been returned may be submitted for collections and the Account charged an additional $15.00 non-negotiable collection fee. Hotspot : $90 Hotspot Charger: $20<br></div><div><br></div><div>Library Account Holders may be notified of overdue materials. Those who agree to be contacted by email or text message may receive:<br></div><div><ul><li>​3 days before item is due: Courtesy Notice</li><li>3 days late: First overdue notice<br></li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>36 days Late *Wi-Fi hotspots: If the Wi-Fi hotspot is not returned on the 36th day of being overdue, the customer will be charged for the device and any peripherals. </li><li>51 days late: Bill issued for item Replacement Fee<br></li></ul><div><div>Library Account Holders may not check out or renew library items if the Account balance is greater than $25. Accounts will also be blocked for overdue Interlibrary Loan items. Phoenix Public Library may use a collection agency to communicate outstanding account balances. In the event an overdue account is sent to a Collection Agency, a non-refundable $15 fee will be added to the account.<br></div><div><br></div><h4>My Account Management and Access</h4><div>Phoenix Public Library’s My Account feature enables Account holders to place holds and renew their print and digital media items, update their contact preferences, and otherwise manage their Library Account. Phoenix Public Library’s various eLibrary resources have similar account management features. Library Account Holders are responsible for keeping online accounts secure by creating strong passwords, changing them at least once a year, and not sharing passwords with anyone, including Library staff.<br></div><div><br></div><div>Library Account Holders have the option to track their reading history through My Account. This feature is not enabled by default.</div><div><br></div><div>Phoenix Public Library will not provide account access to another account holder’s account (including accounts that are associated). The exception is that legal guardians of children under 13 may have access to their children’s accounts.</div><div><br></div><div>Library Account Holders should report any suspicious activity on their account to a staff member immediately. See the Library’s ePrivacy policy to learn more about how Phoenix Public Library safeguards personally identifiable information.<br></div><div><br></div><h4>Lost Cards</h4><div>Library Account Holders are responsible for reporting lost or stolen library cards and key tags immediately to library staff. Account Holders are responsible for all items checked out by anyone using their Library Account. A replacement card will be issued to the Library Account holder at no cost with presentation of valid photo ID.​<br></div></div></div></div></div></div></div></div></div><p><br></p></div>library-account-policy
Maintaining a Safe and Appropriate Library EnvironmentMaintaining a Safe and Appropriate Library Environment<i class="fa-solid fa-file-user"></i>https://www.phoenixpubliclibrary.org/about/policies/maintaining-a-safe-and-appropriate-library-environment<div class="ExternalClassDAA9966EE3C34B66B449DC66E9E6C2FE"><div><h2><span id="ms-rterangepaste-start">​</span>Policy Statement</h2><div><p><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="Body Text">Phoenix Public Library strives to provide a library environment in which all </span><span data-ccp-parastyle="Body Text">may</span><span data-ccp-parastyle="Body Text"> have a positive and safe experience. </span><span data-ccp-parastyle="Body Text">Everyone</span><span data-ccp-parastyle="Body Text"> should be able to enjoy library facilities</span><span data-ccp-parastyle="Body Text">, programs, </span><span data-ccp-parastyle="Body Text">services</span><span data-ccp-parastyle="Body Text"> and activities free from disruptive behavior, harassment, intimidation, and th</span><span data-ccp-parastyle="Body Text">reats to safety and well-being.</span></span><span data-ccp-props="{"134245417":false,"335559685":90,"335559731":0,"335559737":268,"335559738":1,"335559739":160,"335559991":360}"> </span></p></div><div><h2><span data-contrast="none" lang="EN-US">Scope</span></h2></div><div><p><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="Body Text">The Standards of Conduct are applicable to </span><span data-ccp-parastyle="Body Text">any and </span><span data-ccp-parastyle="Body Text">all</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">on Phoenix Public Library properties.</span></span><span data-ccp-props="{"134245417":false,"335559685":115,"335559731":0,"335559738":15,"335559739":160,"335559991":360}"> </span></p></div><div><h2><span data-contrast="none" lang="EN-US">Regulations</span></h2></div><div><p><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="Body Text">While the Library is open to all, no one has the right to interfere with another person’s use of the </span><span data-ccp-parastyle="Body Text">library</span><span data-ccp-parastyle="Body Text">. Behavior becomes unacceptable when it violates the law, interferes with the rights of others, when it could result in injury to oneself or others, or when it could result in damage to Library materials, </span><span data-ccp-parastyle="Body Text">buildings</span><span data-ccp-parastyle="Body Text"> or equipment. Phoenix Public Library reserves the right to </span><span data-ccp-parastyle="Body Text">take action</span><span data-ccp-parastyle="Body Text"> against those whose behavior does not comply with the Standards of Conduct as established by this policy. The Library’s Standards of Conduct have been developed to benefit </span><span data-ccp-parastyle="Body Text">all within a Phoenix Public Library location</span><span data-ccp-parastyle="Body Text"> and protect the rights of individuals. We reserve the right to define and identify disruptive behavior and/or actions that interfere with the positive and safe atmosphere described above.</span><span data-ccp-parastyle="Body Text"> </span></span><span data-contrast="auto" lang="EN-US"><span data-ccp-parastyle="Body Text">I</span><span data-ccp-parastyle="Body Text">f</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">a</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">li</span><span data-ccp-parastyle="Body Text">b</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text">a</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text">y</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">us</span><span data-ccp-parastyle="Body Text">e</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">cho</span><span data-ccp-parastyle="Body Text">o</span><span data-ccp-parastyle="Body Text">ses</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">t</span><span data-ccp-parastyle="Body Text">o</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">n</span><span data-ccp-parastyle="Body Text">o</span><span data-ccp-parastyle="Body Text">t </span><span data-ccp-parastyle="Body Text">f</span><span data-ccp-parastyle="Body Text">o</span><span data-ccp-parastyle="Body Text">ll</span><span data-ccp-parastyle="Body Text">ow</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">t</span><span data-ccp-parastyle="Body Text">hese</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">s</span><span data-ccp-parastyle="Body Text">t</span><span data-ccp-parastyle="Body Text">an</span><span data-ccp-parastyle="Body Text">d</span><span data-ccp-parastyle="Body Text">a</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text">ds</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">o</span><span data-ccp-parastyle="Body Text">f</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">cond</span><span data-ccp-parastyle="Body Text">u</span><span data-ccp-parastyle="Body Text">c</span><span data-ccp-parastyle="Body Text">t</span><span data-ccp-parastyle="Body Text">, </span><span data-ccp-parastyle="Body Text">t</span><span data-ccp-parastyle="Body Text">hey</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">w</span><span data-ccp-parastyle="Body Text">i</span><span data-ccp-parastyle="Body Text">l</span><span data-ccp-parastyle="Body Text">l</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">be</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">a</span><span data-ccp-parastyle="Body Text">s</span><span data-ccp-parastyle="Body Text">k</span><span data-ccp-parastyle="Body Text">ed</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">t</span><span data-ccp-parastyle="Body Text">o </span><span data-ccp-parastyle="Body Text">l</span><span data-ccp-parastyle="Body Text">ea</span><span data-ccp-parastyle="Body Text">v</span><span data-ccp-parastyle="Body Text">e.</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">To enforce these expectations, </span><span data-ccp-parastyle="Body Text">Phoenix Public Library will</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">f</span><span data-ccp-parastyle="Body Text">ol</span><span data-ccp-parastyle="Body Text">l</span><span data-ccp-parastyle="Body Text">ow a</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">se</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text">ies of</span><span data-ccp-parastyle="Body Text"> </span></span><span data-contrast="auto" lang="EN-US"><span data-ccp-parastyle="Body Text">p</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text">o</span><span data-ccp-parastyle="Body Text">g</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text">e</span><span data-ccp-parastyle="Body Text">ss</span><span data-ccp-parastyle="Body Text">i</span><span data-ccp-parastyle="Body Text">ve disciplina</span><span data-ccp-parastyle="Body Text">r</span><span data-ccp-parastyle="Body Text">y</span></span><span data-contrast="auto" lang="EN-US"><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">steps. Exceptions to the progressive disciplinary process may be made, depending on the relative severity of the offense.</span></span><span data-ccp-props="{"134245417":false,"335559685":120,"335559737":385,"335559739":160,"335559991":12}"> </span></p></div><div><h2><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="Body Text">S</span><span data-ccp-parastyle="Body Text">tandards of Conduct – </span><span data-ccp-parastyle="Body Text">Inside Library Facilities</span></span><span data-ccp-props="{"134245417":false,"335559685":180,"335559991":180}"> </span></h2></div><div><p><span data-contrast="none" lang="EN-US">Examples of unacceptable behavior inside the library include:</span><span data-ccp-props="{"134245417":false,"335559685":446,"335559739":160,"335559991":360}"> </span></p></div><div><ul><li><span data-contrast="none" lang="EN-US">Abandoning children</span><span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Carrying weapons<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Abusing or misusing library services, facilities, equipment or materials<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Bringing in any animals except service animals<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Use of alcohol, illegal drugs, marijuana or other <span data-contrast="auto" lang="EN-US">intoxicants</span><span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120,"469777462":[1661,1662],"469777927":[0,0],"469777928":[1,1]}"> </span></li><li>Smoking or use of e-cigarette or tobacco products and accessories inside the building or on a public patio<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176,"469777462":[1661,1662],"469777927":[0,0],"469777928":[1,1]}"> </span></li><li>Entering areas that are not open to the general public<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Bringing in more than two (2) parcels per person (parcels can be no larger than 34”x18”x20”)<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Leaving materials unattended, outside of the customer’s line of sight, unless in designated areas<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li>Eating outside of designated food areas; bringing in drink containers without lids<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Entering the library without appropriate attire, including a shirt and shoes; indecent exposure<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li><span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}">P</span>ersonal hygiene offensive so as to constitute a nuisance to other persons; unsanitary belongings<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li><span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"></span>Acts of bullying, harassing or intimidating other library users or library staff, including physical contact, sexual or verbal abuse<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li><span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"></span>Using audio, visual or communications devices audible to others; making noises that interfere with other library users<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li>Running, sleeping, lying on the floor, lying on furniture, spitting, soliciting, panhandling, proselytizing and gambling<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li><span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"></span>Loitering or bathing in restrooms<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120,"335559991":4}"> </span></li><li>Adults using the children’s area without a child or need for children’s collection<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120,"335559991":4}"> </span></li><li><span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120,"335559991":4}"></span>Refusing to leave the building and/or library property when requested or during an emergency evacuation<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li>Blocking library entrance areas or interfering with the free flow of pedestrian traffic in such areas<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li>Fraudulent use of another customer’s library card and/or account number for any purpose including reserving a computer<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li>Violating the Library’s computer/internet use agreement<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li>Engaging in physical altercations including assaults and fighting<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li><li>Engaging in acts of sexual misconduct<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li><span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"></span>Violating any criminal law of the Phoenix City Code or the Arizona Revised Statutes<span data-ccp-props="{"134245417":false,"335559685":634,"335559739":120}"> </span></li></ul></div><div><h2><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="Body Text">S</span><span data-ccp-parastyle="Body Text">tandards of Conduct – Outside Library Facilities</span></span><span data-ccp-props="{"134245417":false,"335559685":180,"335559991":180}"> </span></h2></div><div><p><span data-contrast="none" lang="EN-US">Examples of unacceptable behavior outside on library property, include but are not limited to:</span><span data-ccp-props="{"134245417":false,"335559731":0,"335559739":120,"335559991":360}"> </span></p></div><div><ul><li><span data-contrast="none" lang="EN-US">Abandoning children</span><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559738":1,"335559739":120,"335559740":261}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559738":1,"335559739":120,"335559740":261}"></span>Blocking entrance or egress of building<span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":260}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":260}"></span>Smoking or use of e-cigarette within 20 feet of the building entrance or on a public patio<span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":259}"> </span></li><li>Use of alcohol, illegal drugs, marijuana or other <span data-contrast="auto" lang="EN-US">intoxicants</span><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":260}"> </span></li><li>Entering areas that are not open to the general public</li><li><span data-contrast="none" lang="EN-US">Bringing animals onto the property, except service animals</span><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":259}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":259}"></span>Engaging in recreational activities (e.g., skateboarding) in parking lots and walkways<span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":252}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":252}"></span>Acts of bullying, harassing or intimidating other library users or library staff, including physical contact, sexual or verbal abuse<span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"> </span></li><li><span data-ccp-props="{"134245417":false,"335559685":810,"335559739":120,"335559991":176}"></span>Abusing or vandalizing library facilities or property<span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":245}"> </span></li><li>Sleeping or sitting on public walkways or walls, or laying out of blankets, boxes, etc.</li><li>Sidewalk vending (e.g., exchanging money for an item or service)<span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":251}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":251}"></span>Soliciting for petitions or donations, or distributing flyers in parking or other areas outside the designated free-speech zone<span data-ccp-props="{"134245417":false,"201341983":0,"335559685":810,"335559737":448,"335559739":120,"335559740":237,"335559991":180}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":810,"335559737":448,"335559739":120,"335559740":237,"335559991":180}"></span>Engaging in physical altercations including assaults and fighting<span data-ccp-props="{"134245417":false,"201341983":0,"335559685":630,"335559737":448,"335559739":120,"335559740":237}"> </span></li><li>Displaying firearms or other deadly weapons on PPL property in a rude, angry or threatening manner<span data-ccp-props="{"134245417":false,"201341983":0,"335559685":810,"335559737":448,"335559739":120,"335559740":237,"335559991":180}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":810,"335559737":448,"335559739":120,"335559740":237,"335559991":180}"></span>Engaging in acts of sexual misconduct. <span data-ccp-props="{"134245417":false,"201341983":1,"335559685":810,"335559739":120,"335559740":254,"335559991":180}"> </span></li><li><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":810,"335559739":120,"335559740":254,"335559991":180}"></span>​Violating any criminal law of the Phoenix City Code or the Arizona Revised Statutes<span data-ccp-props="{"134245417":false,"201341983":1,"335559685":630,"335559739":120,"335559740":254}"> </span></li></ul></div><div><p><span data-contrast="none" lang="EN-US">If a library user chooses to not follow these standards of conduct, they will be asked to leave. Police will be called if the user refuses to leave the library or if the behavior itself is illegal. Illegal activity, as well as any willful or repeated violations of this Standards of Conduct or other Library regulations (e.g. computer use rules) may result in removal from the facility and/or suspension of Library privileges. In addition, where authorized by Federal, State or local law, violations of this Standards of Conduct may also result in arrest. For repeated violations, the length of suspension of library service and/or exclusion from library property will be determined by Library Administration. Library Administration reserves the right to modify the length of a term for suspension of library privileges based on administrative review and/or the outcome of the formal review process. Library users who wish to request a reasonable modification of this Standards of Conduct because of a disability or health problem may contact Phoenix Public Library Administration at (602) 262-7930.</span><span data-ccp-props="{"134245417":false,"335559739":160}"> </span></p></div><div><h2><span data-contrast="auto" lang="EN-US"><span data-ccp-parastyle="Body Text">R</span><span data-ccp-parastyle="Body Text">equest for Reconsideration of Suspension of Library Privileges</span></span><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":180,"335559738":93,"335559740":252,"335559991":180}"> </span></h2></div><div><p><span data-contrast="auto" lang="EN-US">A customer who has had their library privileges suspended may:</span><span data-ccp-props="{"134245417":false,"201341983":1,"335559685":180,"335559731":0,"335559739":160,"335559740":252,"335559991":360}"> </span></p></div><div class="SCXW47992337 BCX8" style="margin:0px;padding:0px;color:#000000;font-family:"segoe ui", "segoe ui web", arial, verdana, sans-serif;font-size:12px;background-color:#ffffff;"><div><ol role="list" start="1"><li data-leveltext="%1." data-font="Arial" data-listid="1" data-list-defn-props="{"335552541":0,"335559684":-1,"335559685":1560,"335559991":360,"469769226":"Arial","469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1" role="listitem"><p><span data-contrast="auto" lang="EN-US">Submit a written request for reconsideration with any applicable supporting documentation to the City Librarian.</span><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":540,"335559737":1850,"335559739":160,"335559740":240,"335559991":240}"> </span></p></li></ol></div><div><ol role="list" start="2"><li data-leveltext="%1." data-font="Arial" data-listid="1" data-list-defn-props="{"335552541":0,"335559684":-1,"335559685":1560,"335559991":360,"469769226":"Arial","469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1" role="listitem"><p><span data-contrast="auto" lang="EN-US">The City Manager’s Office will review the request and any supporting documentation relating to the suspension and make a determination to uphold, modify or overturn the suspension.</span><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":540,"335559737":776,"335559738":1,"335559739":160,"335559740":240,"335559991":240}"> </span></p></li></ol></div><div><ol role="list" start="3"><li data-leveltext="%1." data-font="Arial" data-listid="1" data-list-defn-props="{"335552541":0,"335559684":-1,"335559685":1560,"335559991":360,"469769226":"Arial","469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1" role="listitem"><p><span data-contrast="auto" lang="EN-US">The City Librarian shall provide the customer with written notice of the final determination within 15 days following receipt of the City Manager’s determination.</span><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":540,"335559737":1093,"335559738":2,"335559739":160,"335559740":240,"335559991":240}"> </span></p></li></ol></div><div><ol role="list" start="4"><li data-leveltext="%1." data-font="Arial" data-listid="1" data-list-defn-props="{"335552541":0,"335559684":-1,"335559685":1560,"335559991":360,"469769226":"Arial","469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1" role="listitem"><p><span data-contrast="auto" lang="EN-US">The City Manager’s determination regarding the request for reconsideration shall be final and shall constitute an exhaustion of a customer’s administrative remedies.</span><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":540,"335559737":998,"335559739":160,"335559740":240,"335559991":240}"> </span></p></li></ol></div><div><p><span data-contrast="auto" lang="EN-US">The Request for Reconsideration process does not apply and is not available to customers who have been arrested for violating a suspension.</span><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":120,"335559731":0,"335559739":160,"335559740":228,"335559991":360}"> ​</span></p><p><span data-ccp-props="{"134245417":false,"201341983":0,"335559685":120,"335559731":0,"335559739":160,"335559740":228,"335559991":360}"><em>Approved by the Library Advisory Board on November 15, 2023</em></span></p></div></div></div></div>maintaining-a-safe-and-appropriate-library-environment
Materials Selection and Deselection PolicyMaterials Selection and Deselection Policy<i class="fa-duotone fa-books"></i>https://www.phoenixpubliclibrary.org/about/policies/materials-selection-and-deselection-policyPhoenix Public Library provides a diverse range of materials to serve the community's needs for information, education, enlightenment, enrichment, and entertainment. <div class="ExternalClassB5F9EE2D89F142F19E611CD8AA30DD0B"><h3>​Policy</h3><p>Phoenix Public Library (PPL) provides a diverse range of materials to serve the community's needs for information, education, enlightenment, enrichment, and entertainment. Special attention is made to providing materials that reflect the entire community. All materials in the library collection are subject to review by staff and will be deselected if they are no longer required to fulfill the needs of the community.</p><h3>Purpose</h3><p>This document is an extension of Phoenix Public library's Mission: “We connect today's community to a world of possibilities." The Materials Selection and Deselection Policy outlines the philosophies that shape Phoenix Public Library's unique collection, the practices that maintain it over time, and the guidelines that help the collection respond to community needs. The following regulations and guidelines ensure that Phoenix Public Library's collection continues to reflect the needs of the community while being a catalyst for unique experiences of meaning and inspiration for each individual user. </p><h3>Collection Overview and Scope</h3><ul><li>Phoenix Public Library is made up of Burton Barr Central Library and 16 branches throughout the Phoenix metropolitan area.</li><li>The collection includes books, CDs, DVDs, periodicals, online materials, and more. In the future, newer formats may be added.</li><li>There are multiple languages represented in the library's collection.</li><li>The current collection emphasizes popular works, basic reference, and educational support.</li><li>Burton Barr Central Library will house the largest collections of circulating and reference materials and Phoenix Public Library's Special Collections.</li><li>Branches will house a broad range of materials to reflect the interests and needs of local communities.</li><li>Some materials will be obtained from other collections rather than residing in the library's collection. Interlibrary loan will be used to obtain materials from local and national libraries. In some cases, customers may be referred to affiliate and special libraries within the Phoenix metropolitan area for access to materials not carried by Phoenix Public Library. </li><li>Phoenix Public Library branches will share materials throughout the system to maximize use of the collection and to allow for a wide range of purchases. </li><li>Special Collections may be guided by their individual policies. Phoenix Public Library also offers access 24/7 to electronic collections, including various e-media and subscription databases.</li></ul><h3>​Diversity, Equity, and Inclusion Statement</h3><p>Phoenix Public Library is consciously and continuously innovating to serve the information and service needs of specific populations of people who have historically experienced marginalization. Diversity, equity, and inclusion are core to the development of our collection. Through our collections we work to facilitate equitable experiences for engagement, education, and inspiration.</p><h3>Intellectual Freedom Statement</h3><p>Phoenix Public Library neither approves nor disapproves of the views expressed in materials included in the collection. The inclusion of an item is not to be considered an endorsement, official or otherwise, by Phoenix Public Library.</p><p>Selections will not be made on the basis of anticipated approval or disapproval, but solely on the merits of the material in relation to serving the needs and interests of the community in accordance with this policy. </p><p>Materials are not marked or identified to show approval or disapproval. </p><p>Parents and legal guardians have the responsibility to oversee their child's exposure to and use of library materials.</p><p>Phoenix Public Library end​orses the principles of library materials selection contained in the American Library Association's “<a href="https://www.ala.org/advocacy/intfreedom/librarybill">Library Bill of Rights​</a>," “<a href="https://www.ala.org/advocacy/intfreedom/freedomreadstatement">Freedom to Read</a>" and “<a href="https://www.ala.org/advocacy/intfreedom/freedomviewstatement">Freedom to View</a>" statements adopted by the American Library Association. ​<br></p><h2>Selection<br></h2><h3>Overview</h3><p>Materials will present a variety of styles, illustrations, languages, and reading levels to reflect the various cultural, recreational, and learning needs within the community.</p><p>A broad and inclusive range of materials representing the varied interests, values and viewpoints of Phoenix residents shall be purchased with an emphasis on the reading, viewing, and listening interests of the general public.</p><p>Materials will represent majority and minority interests and viewpoints of the community.</p><p>The controversial nature of certain subjects, authors, or language will not be cause for automatic inclusion or exclusion from the collection. Each item will be selected on its individual merit and role in the collection.<br></p><h3>Regulations<br></h3><p>Phoenix Public Library selects materials on a variety of criteria including:</p><ul><li>Demonstrated or perceived community interest, need, or demand by Library users or potential users.<br></li><li>Data analysis tools that track the most circulated subjects and formats. </li><li>Contemporary significance or permanent value.</li><li>National and international news and events.</li><li>Publishing and social trends.</li><li>Relevance to the experience and contributions of diverse populations.</li><li>Quality, including clarity and usability.</li><li>Professional and<strong> </strong>social media reviews and journals.</li><li>Significance and/or reputation of the author and/or any other contributors.</li><li>Relation to existing collections.</li><li>Value of resource in relation to its cost.</li><li>Availability of materials from our contracted vendors.</li></ul><h3>Formats</h3><p>Phoenix Public Library collects formats that are durable and easy to use. If equipment is required to use the item, the equipment must be generally available in the community.</p><p>Older formats that are no longer available for purchase or in demand will be phased out to make room for other items.</p><p>Depending on price and other factors, some materials may not be duplicated in multiple formats.</p><h3>Customer Recommendations</h3><p>Community requests and recommendations are welcomed and are subject to the same criteria as any other material. Phoenix Public Library does not collect textbooks.</p><p>Requests can be made through the Phoenix Public Library's website or in-person through staff.</p><h2>Deselection and Collection Management<br></h2><h3>Overview</h3><p>Systematic deselection of materials is required to keep the collection responsive to community needs, to ensure its vitality and usefulness to users, and to make room for newer materials or newer formats.</p><p>Deselection also helps Phoenix Public Library evaluate the collection by identifying areas or titles where additional materials are needed, older editions need to be updated, and subjects, titles, or authors are no longer of interest to the community.</p><p>Library staff will conduct an ongoing evaluation of materials to determine their current usefulness to Library customers. Items deemed to not meet current interest will be deleted from the collection.</p><h3>Regulations</h3><p>Phoenix Public Library deselects materials on a variety of criteria including:</p><ul><li>Physical condition of the item</li><li>Current and historical use of the item by customers or staff when compared to other similar items</li><li>Accuracy of the information with an emphasis on current information in fields such as law, business, travel, and testing materials</li><li>Older editions for which revisions are available in the library's collection </li><li>Multiple copies no longer used by customers </li><li>Availability of newer, better used works</li></ul><p>Phoenix Public Library uses various metrics to set expectations for use and may deselect items that are not used at the expected level. When examining circulating collections, both actual circulation and in-house use will be considered. Data matrixes, based on actual circulation and/or in house use, will inform these decisions.</p><p>Any branch in the system may house unique items. Deselection of unique materials may be made at any location. If local staff identify materials that may have long-term importance for Phoenix Public Library's collection, these items may be routed to the Collection Development Department to be evaluated for inclusion in Burton Barr Central Library collection.</p><p>Materials will not be removed from the collection because of the personal views or beliefs of the staff or customers without a formal written review process (see <strong>Reevaluation of Materials</strong> below).</p><p>Certain subject areas will be targeted for more stringent deselection than others due to more frequent changes in current information on the topic. These areas include but are not limited to economics, law, medicine, current business practices and annual testing and travel guides.<br></p><p>Items which are deselected and in good condition will be sent to the Friends of the Phoenix Public Library.<br></p><h3>Reevaluation of Materials</h3><p>The public within the Phoenix Library's service area (Maricopa County) and library staff may request that an item be reevaluated if they are concerned that it does not meet this Materials Selection and Deselection Policy. A request can indicate that the requestor would like it relocated to another collection or removed altogether.</p><p>A “Request for Reevaluation" form (request a form in person from a Phoenix Public Library location) must be completed by the person requesting the review. The requestor's correct name and contact information, including a physical address must be included. Requests that do not include a correct name and contact information will not be reviewed or responded to. Library staff or the requestor will forward the form to the Collection Development Coordinator.</p><p>The selection staff and the Collection Development Coordinator will review selection criteria for the item and make a written recommendation to the City Librarian on the disposition of the item. </p><p>The person who requested the reevaluation will be informed in writing of the decision. This form, and the written response to it, as with all Library correspondence are subject to public records requests.</p><h3>Donations</h3><p>Donations may be accepted for placement in Phoenix Public Library's collection. The professional staff will determine what donations are added using the same selection criteria used for purchased items.</p><p>Phoenix Public Library is not bound to add donated items to the collection</p><p>Donation items not selected for inclusion in the collection will be sent to the Friends of the Phoenix Public Library.</p><p>Customers who want to guarantee that their donation shall be added to the collection will be referred to the Collection Development Coordinator. The donation will not be accepted unless approved by the Collection Development Coordinator.</p><p>Customers who wish to donate money for items in the collection will be referred to the Collection Development Coordinator.<br></p><p><br></p><p><span style="font-size:12pt;line-height:107%;font-family:arial, sans-serif;"></span>Approved by the Library Advisory Board on November 30, 2022</p><p><br></p></div>materials-selection-and-deselection-policy
Meeting and Study Room PolicyMeeting and Study Room Policy<i class="fa-solid fa-calendar"></i>https://www.phoenixpubliclibrary.org/about/policies/meeting-and-study-room-policyThe purpose of Phoenix Public Library’s meeting spaces is primarily to provide designated and appropriate space in support of library programs and services; and secondarily, accommodate a wide variety of community uses that bring people into the Library.<div class="ExternalClass942F3D11F0CF40C796153D0F4C07B634"><h2 class="h3">Policy Statement: </h2><p>The purpose of Phoenix Public Library's (PPL) meeting spaces is primarily to provide designated and appropriate space in support of library programs and services; and secondarily, accommodate a wide variety of community uses that bring people into the Library. Phoenix Public Library does not discriminate in making its premises available for use on the basis of race, color, national origin, religion, gender, sexual orientation, age, or physical limitation. Phoenix Public Library does not sell, rent, lease or otherwise provide its customer lists or customer-controlled information to third parties. <br></p><h2 class="h3">Scope:</h2><p>The Meeting Study Room Policy is applicable to all Phoenix Public Library meeting and study spaces. Spaces in support of specialty programing and services are only available for PPL designated programing and intended use. A complete list of reserve-able spaces for each Phoenix Public Library location can be found through Phoenix Public Library's Locations and Hours page on Phoenix Public Library's website .<br><br></p><h2 class="h3">Regulations:</h2><p>Phoenix Public Library sponsored activities have scheduling and use priority for all library meeting spaces. Meeting Room and study spaces are available at no charge, with the exception of Pulliam Auditorium and 4th Floor Lecture Room at <a href="/locations/burton-barr">Burton Barr Central Library</a>.</p><p>Reservations are offered for Meeting Rooms of various sizes at 16 locations, Study Rooms at 8 locations and rentals for 2 large gathering spaces for events at <a href="/locations/burton-barr">Burton Barr Central Library</a>. Individuals and/or groups having reserved meeting space(s) may be required to reschedule or relocate a meeting if it is in the Library's best interest. Phoenix Public Library reserves the right to limit the number of reservations by any individual, group and/or organization so that all may have a fair opportunity to use Library meeting spaces. <br></p><p>Individuals, groups and/or organizations using Phoenix Public Library meeting spaces are required to comply with Phoenix Public Library's Maintaining a Safe and Appropriate Library Environment policy. Phoenix Public Library reserves the right to eject any disorderly person or persons from the facility or space. Users not complying with Phoenix Public Library's Meeting Spaces Policy may not be allowed future use of any Phoenix Public Library meeting space(s). These policies apply to all Meeting Room and study spaces unless an exception is noted.<br></p><h2 class="h3">Meeting Room Use:</h2><ul><li>Meeting Room spaces are available at all Phoenix Public Library locations except Palo Verde Library. Meeting rooms at <a href="/locations/smcl">South Mountain Community Library</a> must be reserved through South Mountain Community College Facilities Reservation office, as detailed at <a href="https://www.southmountaincc.edu/about/community/facility-reservations" target="_blank">https://www.southmountaincc.edu/about/community/facility-reservations </a></li><li>Reservation approvals are handled on a first come first served basis.</li><li>A Phoenix Public Library Account in good standing is required when reserving a Meeting Room space. The exception to this requirement is if the reservation is made by a governmental entity or a non-profit, based on the applicable Library location's manager's discretion</li><li>If the Meeting Room or anything inside the Meeting Room is left in a dirty or damaged condition due to a group's use, a fee will be applied to the PPL Account to cover the actual cost of all cleaning and repairs. Future Meeting Room reservation privileges will be revoked.</li><li>The PPL Account holder is required to be present during the entire reservation. The Library Account holder must check in with staff upon arrival for their reservation and out when they leave the room. The library account holder assumes responsibility for the use of the room and any damages.</li><li>Phoenix Public Library does not advocate or endorse the viewpoints of Meeting Room users or the topics of the meeting. No group may imply in its advertising or during the meeting that Phoenix Public Library has sponsored or supports its meeting, group or presentation.</li><li>All events must be free. Phoenix Public Library is unable to accommodate the use of meeting and Study Rooms for parties, celebrations or receptions (e.g., birthdays, funerals, wedding receptions, reunions, etc.) with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</li><li>No food or drinks, except water bottles are allowed in Meeting Room spaces, with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</li><li>Phoenix Public Library only provides free Wi-Fi. Library staff do not provide A/V or technical assistance with customer devices, with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</li><li>Collecting fees or donations for admission on Phoenix Public Library property is not permitted. No other charges, sales of any kind, or solicitation of funds will be allowed for any non-Library sponsored function.</li><li>Phoenix Public Library's telephone number may not be used as the contact number for registration for the group or its meeting, nor shall the use of the Meeting Room be publicized in such a way as to imply Library sponsorship of the group's activities. Under no circumstances should Phoenix Public Library's logo be used.</li><li>Directional signage for display on Library property must be approved by Phoenix Public Library Management before posting.</li><li>Any materials related to the event may be distributed inside the Meeting Room only.</li><li>Phoenix Public Library and City of Phoenix employees shall not handle, care for, store, or act as custodian of any personal equipment or property at meeting. Phoenix Public Library is not liable for any loss or damage to such property.</li></ul><h2 class="h3">Reservation Guidelines:</h2><ul><li>Reservations are accepted up to 60 days in advance. Reservation timelines are different for <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</li><li>All reservations are made online using Phoenix Public Library's online reservation system.</li><li>All reservation times must include set up and break down time as users are not permitted into the Meeting Room prior to or after their approved time. Library staff are not responsible for setting up the room and the room should be returned to its original state by the end of the reservation time.</li><li>Furniture in Meeting Rooms must always remain inside the room. If you would like to request a table or chairs for sign in or directions outside the room, this is at the discretion of the Library manager.</li><li>To ensure equitable use of Library facilities, Phoenix Public Library account holders can make up to 2 reservations per month, per PPL account, group or organization. An organization or group cannot use multiple cards to make more than 2 reservations in a month and a reservation is limited to up to 1 day of open Library hours. Both monthly reservations can be used on concurrent days, with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</li><li>Reservations must end 30 minutes before the library location's closing. All attendees or participants must exit the building at closing time. Reservations begin at library locations' opening; users will not be allowed in before opening. Please see each Phoenix Public Library location hours of operations on Locations and Hours on phoenixpubliclibrary.org.</li></ul><p>Room reservations will be honored up to 15 minutes past the reservation start time. If you cannot make the reservation, please let us know as soon as possible. If you do not cancel at least 24 hours before your reservation start time, the meeting will count toward your Meeting Room reservations limit, with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</p><ul><li>If the individual making the reservation does not show up for a reservation and does not cancel, the reservation will count towards their Meeting Room reservations limit, with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</li><li>Phoenix Public Library Accountholders are allowed up to 6 cancellations per year before reservation privileges are revoked, with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below.</li></ul><h2 class="h3">Meeting Room Equipment</h2><p>Phoenix Public Library will only provide tables and chairs and WiFi. Additional equipment is the responsibility of the individual and/or organization, with the exception of <a href="/locations/burton-barr">Burton Barr Central Library</a>'s Pulliam Auditorium and 4th Floor Lecture Room, see below. For questions, please call 602-262-4636 during open Library hours or email <a href="mailto:%20libraryreservations@phoenix.gov" target="_blank">libraryreservations@phoenix.gov</a></p><h2 class="h3">Pulliam Auditorium and 4th Floor Lecture Room at <a href="/locations/burton-barr">Burton Barr Central Library</a></h2><p>Pulliam Auditorium and the 4th Floor Lecture Room are available for rental. Unless an exception is noted, all general use policies above apply to both Pulliam Auditorium and the 4th Floor Lecture Room. Pulliam Auditorium and 4th Floor Lecture Room rentals include:</p><ul><li>table and chair setup and take down</li><li>trash disposal</li><li>A/V setup if needed</li><li>staff assistance if needed</li><li>WiFi</li></ul><ul><li>Phoenix Public Library is not responsible for cleaning beyond trash disposal and wiping down tables. Additional cleaning after an event will incur an additional charge and possibly result in the organization or individual losing reservation privileges. <br></li><li>Room setup will be based on the info provided in the booking form. If changes are needed, Library staff must be contacted at a minimum of 48 hours prior to the reservation start time. Room set-up will be complete at the reservation start time.</li><li>Food and drinks other than water are only allowed in the Pulliam Auditorium and 4th Floor Lecture Room with the addition of the $25 fee. When catering services are to be used, Library staff should be informed at time of booking.</li><li>The 4th Floor Lecture Room and Pulliam Auditorium can be reserved up to 6 months in advance.</li><li>For the Pulliam Auditorium and the 4th Floor Lecture Room, reservations are limited to a maximum of one booking per quarter with a minimum of 2 weeks' notice.</li></ul><h2 class="h3">Pulliam Auditorium</h2><ul><li>Capacity: Pulliam Auditorium has a capacity of 250 and can seat 250 theater style (chairs only), 72 classroom style (rectangular tables and chairs) and 45 in a U-shaped configuration). See setup images.</li><li>Minimum Rental Period: The Pulliam Auditorium has a minimum 4-hour rental period.</li><li>Fee(s): The Pulliam Auditorium rental cost is $100 per hour, with an additional $25 fee in the event food will be served. The setup form is to be used to indicate an intention to offer food or drinks other than bottled water.</li><li>Equipment: Audiovisual equipment available for use in the Pulliam includes: 2 wireless microphones, 2 lavalier microphones, one lectern with wired microphone, screen, projector with HDMI and VGA ports and a blu-ray/dvd player.</li><li>Food: Food and drinks other than water are to be contained within the Pulliam Auditorium with the addition of the $25 fee. If events are to be catered, Library staff should be informed at time of booking. Open flames for cooking and grilling are not allowed, however the use of Sterno containers with chafing dishes to warm food is allowed as long as the dishes are attended at all times.</li></ul><h2 class="h3">4th Floor Lecture Room</h2><ul><li>Capacity: The 4th Floor Lecture Room has a capacity of 49 and can seat 49 theater style, 40 classroom style and 30 in a U-shaped configuration. See setup images.</li><li>Minimum Rental Period: The 4th Floor Lecture Room has a minimum 2-hour rental.</li><li>Fee(s): The 4th Floor Lecture Room rental cost is $30 an hour, with an additional $25 fee in the event food will be served. The setup form is to be used to indicate an intention to offer food or drinks other than bottled water.</li><li>Equipment: Audiovisual equipment available for use in the 4th Floor Lecture Room includes: screen and projector with HDMI cable.</li><li>Food: Food and drinks other than water are to be contained within the 4th Floor Lecture Room with the addition of the $25 fee. If events are to be catered, Library staff should be informed at time of booking. Open flames for cooking and grilling are not allowed, however the use of Sterno containers with chafing dishes to warm food is allowed as long as the dishes are attended at all times. <br></li></ul><h2 class="h3">Study Rooms</h2><ul><li>Study Rooms are available for free at some Library locations, including <a href="/locations/burton-barr">Burton Barr Central Library</a> (4), <a href="/locations/agave">Agave</a> (3), <a href="/locations/cesar-chavez">Cesar Chavez</a> (1), <a href="/locations/cholla">Cholla</a> (1), <a href="/locations/desert-broom">Desert Broom</a> (1), <a href="/locations/harmon">Harmon</a> (2),<a href="/locations/ocotillo"> Ocotillo</a> (1), <a href="/locations/palo-verde">Palo Verde</a> (2) and <a href="/locations/smcl">South Mountain Community Library</a> (see <a href="/locations/smcl">South Mountain Community Library's website</a> for more information).</li><li>Study Rooms contain 1-4 chairs, 1 table, electrical outlets and WiFi.</li><li>A valid Phoenix Public Library account is required to reserve a Study Room.</li><li>To ensure equitable use of Library facilities, users can reserve a Study Room for up to 2 hours at a time and can make 2 reservations per week. Depending on availability, a user may be allowed to remain in the room past their reservation time.</li><li>No food or drinks other than closed bottles are allowed in Study Rooms.</li><li>Study Rooms will be held for up to 15 minutes past their start time and will then be cancelled and available for others.</li><li>Any exceptions made for Study Room use will be made at the applicable Library location manager's discretion.</li><li>See more information about Study Rooms at <a href="/locations/smcl">South Mountain Community Library</a>: <a href="/locations/smcl/services" target="_blank">https://www.phoenixpubliclibrary.org/locations/smcl/services</a> Book here: <a href="https://smcc.libcal.com/booking/StudyRooms" target="_blank">https://smcc.libcal.com/booking/StudyRooms</a></li></ul><h2 class="h3">Prohibited in Meeting and Study Rooms</h2><ul><li>Alcohol is not permitted.</li><li>No fees or donations for admission are allowed. No other charges, sales of any kind, or solicitation of funds will be allowed for any non-library sponsored function.</li><li>Materials may not be affixed to the walls, ceilings, doors or windows. No tape, nails, tacks or such devices are permitted.</li><li>Limited decorating, such as floral centerpieces or name tents, are permitted but certain types of decorations are prohibited including:</li><ul><li>Confetti or other items which make cleaning and vacuuming difficult</li><li>Decorations with glitter</li><li>Balloons</li><li>Burning candles, incense, pyrotechnics, or any type of open flame </li></ul></ul><p>Approved by the Library Advisory Board, September 21, 2022​<br></p></div>meeting-and-study-room-policy
Privacy of Library UsersPrivacy of Library Users<i class="fa-solid fa-lock"></i>https://www.phoenixpubliclibrary.org/about/policies/privacy-of-library-usersPhoenix Public Library will adhere to the provisions of Arizona law regarding the privacy of library users and will comply with City of Phoenix Administrative Regulations outlining the release of other information. <div class="ExternalClassE93AEC3840EF45D8AEC1EEDAEE9AC9B1"><h2>Policy Statement </h2><p>Phoenix Public Library will adhere to the provisions of Arizona law regarding the privacy of library users and will comply with City of Phoenix Administrative Regulations outlining the release of other information. </p><h2>Scope</h2><p>The Privacy of Library Users Policy applies to all Phoenix Public Library business operations, customer records and surveillance video. </p><h2>Regulations<br></h2><h3>Release of Customer Information </h3><p>A. In accordance with Arizona Revised Statutes (ARS) 41-151.22, Phoenix Public Library shall not disclose “any record or other information which identifies a user of library services as requesting or obtaining specific materials or otherwise using the library,” except that a library administrator may authorize the release of information under one of the following conditions: </p><ol><li>​The user in question has given written permission.</li><li>Phoenix Public Library is presented with a court order to release the information, or is required to testify in a court of law.</li><li>Phoenix Public Library is required by law to disclose the information. </li><li>The information is necessary for reasonable operation of Phoenix Public Library. (For example, the information is necessary for preparation and distribution of overdue notices.) <br></li></ol><p></p><p>B. Staff members will notify the appropriate Library administrator immediately of any attempt to obtain user information protected under A.R.S. 41-151.22. </p><h3>Phoenix Public Library – Public Spaces</h3><p> Phoenix Public Library locations are public places. In general, visitors to our library properties are considered in a public space and have little expectation of privacy in regard to being photographed or filmed. However, Arizona Revised Statute 41-151.22 “Privacy of User Records” mandates that public libraries are obligated to “…not allow disclosure of any record or other information, including e-books, that identifies a user of library services as requesting or obtaining specific materials or services or as otherwise using the library.” Phoenix Public Library is careful to ensure that no photography or filming can occur in such a way that identifies an individual and associates them with specific library materials, services or as otherwise using the library. <br></p><h3><span style="font-size:1.15em;">Release of Other Library Information </span></h3><p>A. Phoenix Public Library retains and manages official records in accordance with: </p><ul><li><a href="https://www.azleg.gov/viewdocument/?docName=https://www.azleg.gov/ars/41/00151-14.htm" target="_blank">​Arizona Revised Statute (A.R.S.) 41-151.14 – State and local public records management</a> </li><li><a href="https://www.azleg.gov/viewdocument/?docName=https://www.azleg.gov/ars/41/00151-22.htm">Arizona Revised Statute (A.R.S.) 41-151.22 – Privacy of user records</a> </li><li>Applicable City of Phoenix Administrative Regulations PRIVACY OF LIBRARY USERS<br></li></ul><p>B. For security purposes, library surveillance video footage is restricted and generally not available for dissemination to the general public. </p><p>C. Any requests from the public for copies of official records, or any requests for other information from staff or Phoenix Public Library files/records, will be forwarded to the appropriate Phoenix Public Library Administrator for disposition and/or review with the City’s Law Department.<br><br></p><p><em>Approved by the Library Advisory Board on April 20, 2022</em><br></p><br></div>privacy-of-library-users

 

 

 

 

 

 

 

 

 

 

Customer Use Agreement - Public Computers and Internet Customer Use Agreement - Public Computers and Internet <i class="fa-duotone fa-desktop"></i>https://www.phoenixpubliclibrary.org/documents/Customer-Use-Agreement-Public-Computers-and-Internet.pdfCustomer agreement to use Phoenix Public Library computers in a responsible manner and to follow all rules concerning limited computer time. New Window
Customer Use Agreement - WiFiCustomer Use Agreement - WiFi<i class="fa-duotone fa-wifi"></i>https://www.phoenixpubliclibrary.org/documents/Customer-Use-Agreement-WiFi.pdfCustomer agreement to use Phoenix Public Library's WiFi in a responsible manner. New Window
Art DonationsArt Donations<i class="fa-solid fa-palette"></i>https://www.phoenixpubliclibrary.org/documents/Art-Donations-Policy.pdfPhoenix Public Library’s general practice is that the Library is not in a practical position to independently accept art donations for the purpose of public display. Learn more.New Window
Statement of Commitment for City of Phoenix CustomersStatement of Commitment for City of Phoenix Customers<i class="fa-solid fa-city"></i>https://www.phoenixpubliclibrary.org/documents/Statement of Commitment Letter - Signed by Jeff Barton.pdfNew Window
Declaración de Compromiso para los Clientes de la Municipalidad de PhoenixDeclaración de Compromiso para los Clientes de la Municipalidad de Phoenix<i class="fa-solid fa-city"></i>https://www.phoenixpubliclibrary.org/documents/Statement of Commitment_2023_Spanish.pdfNew Window
American Library Association - Freedom to Read StatementAmerican Library Association - Freedom to Read Statement<i class="fa-solid fa-book-open-reader"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1186https://www.ala.org/advocacy/intfreedom/freedomreadstatementNew Window
American Library Association - Freedom to View StatementAmerican Library Association - Freedom to View Statement<i class="fa-duotone fa-tv"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1187https://www.ala.org/advocacy/intfreedom/freedomviewstatementNew Window
American Library Association - Library Bill of RightsAmerican Library Association - Library Bill of Rights<i class="fa-duotone fa-scroll"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1191https://www.ala.org/advocacy/intfreedom/librarybillNew Window
City of Phoenix Americans with Disabilities Act (ADA) ComplianceCity of Phoenix Americans with Disabilities Act (ADA) Compliance<i class="fa-solid fa-square-info"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1185https://www.phoenix.gov/eod/services/disabilitiesactNew Window