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Getting Started with Greater Phoenix Digital LibraryGetting Started with Greater Phoenix Digital Library<div class="ExternalClassE2100EBED0204097A7D8A27B9D9FFDEC"><p>​Borrow eBooks, audiobooks, and online magazines  with your library card. Gain access to thousands of titles – available for instant streaming or temporary download – accessible with your smartphone, tablet or computer. <a href="https://libbyapp.com/interview/authenticate/card?origination=library/phoenix&intent=login&websiteId=34#chooseILS">Log in </a>with your Phoenix Public Library card to see thousands of additional titles. Audiobooks can be checked out for 3 weeks.</p><h2>It's easy to start using Greater Phoenix Digital Library</h2><p>You'll need your Phoenix Public Library card and a computer or device with an Internet connection.</p><p>When you are signing into your account, you will enter your library card number and password. This is the password connected to your library card account.<em> Be sure to sign in first to see everything that is available to you as a Phoenix Public Library cardholder.</em></p><div><h2>Browse & Check Out in the Greater Phoenix Digital Library<br></h2><ul><li>Browse or search for a title. Once you have made your selection, click "Borrow."<br></li><li>On the <a href="https://phoenix.overdrive.com/phoenix-phoenixpl/content">OverDrive site</a> borrowed titles will appear on your Loans under your Account.<br></li><li>In Libby, Borrowed titles will appear on your Shelf.<br></li><li>Each cardholder may check out up to 10 titles at a time.</li><li>Online magazines do not count toward the 10 item limit on GPDL.<br></li></ul><h2>Checkout Periods</h2><p>You may use the default lending periods for each format, or choose a lending period within that format. The default lending periods are listed in bold.<br></p><ul><li>eBooks: 7 days/<strong>14 days</strong></li><li>Audiobooks: 7 days/14 days/<strong>21 days</strong></li><li>online magazines: no limit<br></li></ul><div><div><div><div webpartid="fff88ebf-5571-4ae1-a913-0dcea0fd8332"><div><h2>3 Ways to Read and Listen from the Greater Phoenix Digital Library</h2><h3>Android, iOS, or Amazon Fire devices<br></h3>Download or open the Libby app.<br><p>Using a tablet, smartphone or mobile device (Amazon Fire, iPad, iPhone, iPod Touch or Android phone or tablet):<br></p><ul><li>Go to the Apple App, Google Play or Amazon App stores to download the free Libb​y app. Here is a help page to <a href="https://www.overdrive.com/apps/libby#GettingStarted">get you started with Libby​</a>.<br></li><li>Use the app's Add a Library feature to find and save Phoenix Public Library’s OverDrive site.</li><li>Once in the app, click "Sign In" and choose "Phoenix Public Library." Enter your library card number and password. This is the password connected​ to your library card account.<br></li></ul></div><div></div></div></div><div></div></div><div><div><div webpartid="e90222a6-c3ba-464e-b207-0887a29ef0e8"><div><h3><br></h3><h3><span aria-hidden="true"></span>Windows, Macs, or Chromebooks<br></h3><p>Customers who enjoy listening or reading from their computer browser can do so right from the original <a href="https://phoenix.overdrive.com/phoenix-phoenixpl/content">Greater Phoenix Digital Library site</a>.<br></p><p>Customers can also choose to read or listen in <a href="https://libbyapp.com/">libbyapp.com</a> in your web browser. Choose “Read With Libby" for ebooks and “Open Audiobook" f​or audiobooks. We suggest using the latest version of Chrome, Safari, Firefox, or Edge.​<br><br></p></div></div></div></div><div><div webpartid="36547e6f-e7fa-473b-8030-b0ed49a157dc"><h3>​Kindle eReaders</h3><p>Customers can borrow Kindle Books from the Greater Phoenix Digital Library platform and deliver them wirelessly to a Kindle eReader.</p><p>Most titles are available from the Greater Phoenix Digital Library in Kindle format (available in the U.S. only).<br></p></div></div></div></div></div>

 

 

 

 

Discover a world of titles on Greater Phoenix Digital Library!Discover a world of titles on Greater Phoenix Digital Library!https://www.phoenixpubliclibrary.org/images/eLibrary/Getting Started/GS_GPDL_Fall-24_web.jpg733

 

 

 

 

 

 

 

 

 

 

 

 

Help with eBooks and Other eMediaHelp with eBooks and Other eMedia<i class="fa-solid fa-square-question"></i>https://www.phoenixpubliclibrary.org/services/ask-us/emedia​We will respond to your eBooks or other eMedia question as soon as possible.<div class="ExternalClassC5469409151149A189CB85248C597A87"><p>​We will respond to your question as soon as possible. We strive to answer questions within 48 hours, excluding weekends. Responses are sent via email; please include a valid email address to ensure a reply.<br><br></p></div>
Library CardsLibrary Cards<i class="fa-duotone fa-cards-blank"></i>https://www.phoenixpubliclibrary.org/services/borrowing/library-cardsLibrary cards are free to Maricopa County residents - learn how to get one. Renew your card online. Report when a card is lost. Learn about obtaining an eCard online.<div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><h2>​Get a Card</h2><p><br>A Phoenix Public Library card is available FREE to Maricopa County residents. Visit any <a title="Find a library near you" href="/locations">Phoenix Public Library location </a>to complete a library card application.<br></p><h3>Accepted ID<br></h3><p>You must have a valid, government-issued photo ID that includes the customer’s name​, such as an original driver's license with your current address. Government is defined as local, state, federal, tribal or foreign governments. The ID must be current, not expired.<br></p><p>Examples include:<br></p><ul><li><p>Passport, Permanent Resident, Work Visa or Refugee cards</p></li><li><p>Driver license, temporary (paper) driver license or State ID card</p></li><li><p>ADOT Mobile ID is accepted as valid local ID </p></li><li><p>Apple Wallet ID is accepted as valid local ID </p></li><li><p>Consulate ID is accepted as valid local ID </p></li><li><p>Arizona state license or ID with NOT FOR IDENTIFICATION PURPOSES/USE is accepted as valid local ID</p></li><li><p>Prison ID, medical marijuana card</p></li><li><p>Employer issued photo ID printed with the customer’s name</p></li><li><p>Student photo ID printed with the student’s name</p></li></ul></div><div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><br><p>If your photo ID does not include your current address, you must present another document to verify your address, such as a utility bill or mail addressed to you postmarked within the last 30 days, an imprinted check or deposit slip, or a voter registration card.</p><p>Non-Maricopa County residents may purchase a card for $40. Non-Arizona residents are not eligible for cards.</p><p>A parent or legal guardian must present valid photo ID and address verification in order for children (under the age of 13) to receive a card. A card will only be issued if the child is present.</p><p>Customers, age 13-17, who do not have identification or a responsible party present, may have a temporary card with limited loan privileges issued for the day; a permanent card will be mailed to their home address.<br></p><p><span lang="EN-US">If the photo identification does not include a current address, another physical or virtual document may be used, such as:</span> </p><p></p><ul><li><span lang="EN-US">A utility bill (dated within the last 30 days)</span> </li><li><span lang="EN-US">A piece of mail addressed to the account holder (postmarked within the last 30 days)</span> </li><li><span lang="EN-US">An imprinted check or deposit slip</span> </li><li><span lang="EN-US">A current voter registration card​​</span> </li><li>Foreign Consulate Biometric Identification Card Arizona Department of Transportation’s <a href="https://azdot.gov/motor-vehicles/driver-services/mobile-id" target="_blank" rel="noreferrer noopener">Arizona Mobile ID</a>​</li></ul><p></p><p></p><p><span lang="EN-US">​New Library Account Holders who cannot provide proof of current address will be issued a Library Account with restrictions, allowing check out of a maximum of three (3) items from the Library’s book and media collection, but will have full access to in-library computers, and online materials. Once new Account holders provide a current proof of address, the restriction will be removed, including the ability to borrow Library WiFi hotspots.​</span> <br></p><p><br></p><h2>Need Your Library Card Number?</h2><p>Phoenix Public Library card holders with a physical library card may retrieve their number in person by showing a valid photo ID. </p><p>Physical card numbers will not be shared over the phone or through our Ask Us service.</p><p>eCard numbers may be given to the customer by verifying 3 points of information over the phone or through Ask Us.​<br></p><p><br></p><p></p><h2>How to Report a Lost Card</h2><p><br>You can report a lost card or key tag by phone (602-262-4636) or in person by <a title="Find a library near you" href="/locations">visiting any of our 17 locations</a>. Until a card or key tag is reported lost, the cardholder is responsible for all materials checked out to the card or key tag, including any items that have been claimed to have been returned. A valid photo ID is required before a replacement card can be issued.</p><p>Customers may replace a library card free of charge.<br></p><p><br></p><h2>Expired card?</h2><p><br>If you live within Phoenix city limits, you must renew your card every three years. If you are not a Phoenix resident, you must renew your card annually. You may submit a​ request online to renew your library card.<br></p><p><br></p><h2>eCard</h2><p><br>Don't have a library card or can't get in to obtain a library card? Use our online registrati​on form to get one that will give you immediate access to everything in our <a href="/browse/elibrary">eLibrary</a>. ​If you use an eCard to access the Greater Phoenix Digital Library, please be aware that if you change your eCard to a regular library card, you will need to merge your accounts to ​retain access to any borrowed items or holds. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive​</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us/email" target="_blank">contact Library Staff.​</a></p><p>If a customer already has a physical Phoenix Public Library card, an eCard cannot be created.<br></p><p><span lang="EN-US">The eCard technology cannot verify eligibility in all cases. An eligible Maricopa </span><span lang="EN-US">County resident who is unable to successfully complete the eCard registration process may visit any <a href="/locations">Phoenix Public Library location</a> and show photo ID to be issued a Full Access Library Account.</span> <br><br></p><h2>Teacher Cards</h2><p><br>Teacher cards ​are to be used by teachers to select materials for classroom use and curriculum. Teachers may also use for class visits to select materials. Visit a <a href="/locations">Phoenix Public Library location</a> with a form of teacher identification (school ID) to get a Teacher card.<br></p><p><span lang="EN-US">Teacher library accounts are to support local education group needs.</span> </p><p><span lang="EN-US">Teachers and educators in Maricopa County are eligible to receive a Teacher Library Account (in addition to a personal Library Account with full borrowing access) with a check-out limit of 50 books and/or media items. Teacher Accounts require a current faculty ID or a copy of a notarized Affidavit of Intent to Homeschool; and personal Library Accounts must be in good standing. Teacher card accounts will expire annually on September 6</span><span lang="EN-US">. Teachers/educators must renew the account in person every applicable school year. Teacher Library Accounts are not eligible for use to check out Interlibrary Loan items, specialty/promotional items such as Act One Culture Passes.​</span> <br></p><ul><li>​Check out limit for a Teacher card is a total of 50 items.</li><li>Hold limit of 15 items at a time.</li><li>Items checked out on a Teacher card have a loan period of 4 weeks.</li><li>Personal library card must be in good standing.​</li></ul><p>Further details about Teacher Cards can be obtained at signup.<br></p><div><h2><span lang="EN-US">​</span></h2><h2><span lang="EN-US">Group Home Residents</span> </h2><p><span lang="EN-US">Group home residents without current photo ID may apply for a Library Account with a three (3) item limit after being a resident for at least 30 days but can have immediate access to computers.</span> </p><p><span lang="EN-US">A Group home staff member must provide a copy of the resident’s intake sheet or “Notice of Provider” with resident’s name and birth date at the time of application to verify identity. The same verification process can be used to get a replacement Library Card.</span> <br></p><div><br></div><h2><span lang="EN-US">​Library Account Associations</span> </h2><p><span lang="EN-US">Associations may be created between two or more customer accounts.  The function of associations is </span><span lang="EN-US">only</span><span lang="EN-US"> to allow check out of holds by associated members.  In order to create an association, both account holders, age 13 and over, must agree to the association and present their library cards to staff. Either of the associated parties may break the association at any time without the other person being present. An association may be made between existing Library Accounts of a legal guardian and their children under the age of 13 without the child being present.</span></p></div><br></div>
The Libby App by OverDriveThe Libby App by OverDrive<i class="fad fa-book-reader"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=470https://meet.libbyapp.com/?utm_medium=lightning_banner&utm_source=lightning&utm_campaign=libbyNew Window
eCard RegistrationeCard Registration<i class="fad fa-address-card"></i>https://www.phoenixpubliclibrary.org/services/borrowing/ecard-registrationDon't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our eLibrary.<div class="ExternalClass4DCEE2130E454A20B5950E1F2444452D"><p>​Welcome! Complete the online application to get your eCard number now. If you already have a Phoenix Public Library card, you do not need an eCard. You already have access to all Phoenix Public Library online services. If your card is expired, you may <a href="/services/ask-us/renew" target="_blank">renew your card online now</a>.</p><p>​Phoenix and other Maricopa County residents can now get immediate 24/7 access to Phoenix Public Library's online services, including:<br></p><ul><li>Bestselling eBooks and eAudiobooks from Greater Phoenix Digital Library and hoopla</li><li>Music and movies from Freegal and hoopla</li><li>A wide variety of research databases</li><li>Great eLearning tools like Universal Class, Rocket Languages, and LearningExpressLibrary<br></li></ul><p>Please be aware that if you change your eCard to a regular library card and you use the Greater Phoenix Digital Library, you will need to merge your accounts to retain access to your holds and borrowed items. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us">contact Library Staff</a>.​</p><p>If you have any trouble with this form, please <a href="/services/ask-us">Ask Us</a>.​</p><p><em>Those under the age of 13 are not able to electronically register for a Phoenix Public Library eCard. Library customers under the age of 13 may register for a Phoenix Public Library eCard with a parent or guardian approval, provided in person at a </em><a href="/locations" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="0"><em>Phoenix Public Library location</em></a><em>.</em><br><br></p></div>

 

 

 

 

 

 

Borrowing Kindle Bookshttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=474https://help.overdrive.com/en-us/0431.htmlBorrowing Kindle BooksNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7
Getting Started with Libbyhttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=471https://help.overdrive.com/en-us/1307.htmlGetting Started with LibbyNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7
OverDrive Featureshttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=469http://help.overdrive.com/customer/portal/articles/2145737OverDrive FeaturesNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7
OverDrive Helphttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=468https://help.overdrive.com/en-us/home.htmOverDrive HelpNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7
OverDrive Hold Redeliveryhttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=477https://resources.overdrive.com/library/apps-features/holds/OverDrive Hold RedeliveryNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7
OverDrive Supporthttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=476https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/OverDrive SupportNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7
Transfer to eReader from Libbyhttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=475https://help.libbyapp.com/en-us/6059.htm?Highlight=Kindle%20ereader%20[help.libbyapp.com]Transfer to eReader from LibbyNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7

 

 

 

 

Greater Phoenix Digital LibraryGreater Phoenix Digital Library<div class="ExternalClass6FFBD6C505D94F10909349FD59C6A37A"><p>​Choose from over 100,000 eBooks, online magazines, and audiobooks to listen to on your smartphone, tablet, or computer through the Libby app.<br></p></div>https://catalog.phoenixpubliclibrary.org/Search/misc/esources.aspx?target=356https://my.nicheacademy.com/phoenixpubliclibrary/course/1451/browse/elibrary/getting-started/greater-phoenix-digital-libraryEverywherehttps://www.phoenixpubliclibrary.org/Lists/Resources/Attachments/50/gpdl.png

 

 

 

 

What is needed in order to download an item in GPDL (Greater Phoenix Digital Library)? https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=120What is needed in order to download an item in GPDL (Greater Phoenix Digital Library)? 120<div class="ExternalClassC7EE0CA2E32840B99F24D6C3F9E10568"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">What is needed in order to download an item in GPDL (Greater Phoenix Digital Library)?</span></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span>​<br></h2></div><div class="ExternalClass9C899FD9969F45BB8118F7BA50DBD231"><div><ul><li><span data-contrast="none" lang="EN-US">A valid library card and PIN (password).</span><span data-ccp-props="{"134233279":true,"201341983":1,"335559739":160,"335559740":300}"> </span></li><li><span data-contrast="none" lang="EN-US">Access to the Internet.</span><span data-ccp-props="{"134233279":true,"201341983":1,"335559739":160,"335559740":300}"> </span></li><li><span data-contrast="none" lang="EN-US">Depending on the format you choose, you may need free software for the device or computer on which you wish to use your items.</span><span data-ccp-props="{"134233279":true,"201341983":1,"335559739":160,"335559740":300}"> </span></li><li><span data-contrast="none" lang="EN-US">A valid email address so you can be notified when your titles are available for download.</span><span data-ccp-props="{"134233279":true,"201341983":1,"335559739":160,"335559740":300}"> </span></li><li><span data-contrast="none" lang="EN-US">Certain players and devices may have special requirements to play the downloaded content correctly. </span><a href="http://www.overdrive.com/drc/" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">Go here for a list of compatible devices</span></span></a><span data-contrast="none" lang="EN-US">. Please note that your device may need firmware, operating system, or software updates to be fully compatible. For detailed information and troubleshooting, please see the FAQ section for the format you want to download on the </span><a href="http://overdrive.phoenixpubliclibrary.org/299E0E99-B251-4185-B8C4-C2C0F4C7BF98/10/50/en/Help.htm" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">OverDrive help pages</span></span></a><span data-contrast="none" lang="EN-US">. </span><span data-ccp-props="{"134233279":true,"201341983":1,"335559739":160,"335559740":300}"> ​</span></li></ul></div></div>
How long do I keep titles?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=121How long do I keep titles?121<div class="ExternalClass6ED77ED991714FBE9CFD34B6D52AED14"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">How long do I keep titles?</span></span>​<br></h2></div><div class="ExternalClass389BF176355943248297436D391665BE"><p>​<span data-contrast="none" class="TextRun SCXW190450592 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW190450592 BCX9" style="margin:0px;padding:0px;background-color:inherit;">Users can set their own default lending period on a format-by-format basis. Sign into your Account and choose Settings to change your default lending options. If you do not set any lending periods, the system-wide default for all formats will continue to be 14 days. You have the options to set defaults for 3, 5, 7, 14 or 21 days depending on format. </span></span><span class="EOP SCXW190450592 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="margin:0px;padding:0px;background-color:#ffffff;font-size:10.5pt;line-height:18.3458px;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;color:#333333;"> </span><br></p></div>
Can I return an item early?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=122Can I return an item early?122<div class="ExternalClass6739BD9A78424859961B10F0C695921B"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">Can I return an item early?</span></span>​<br></h2></div><div class="ExternalClassF9005F886EFD4A48B89EA28A2E5265CA"><p>​<span data-contrast="none" class="TextRun SCXW172482715 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW172482715 BCX9" style="margin:0px;padding:0px;background-color:inherit;">Yes. </span></span><a class="Hyperlink SCXW172482715 BCX9" href="http://help.overdrive.com/customer/portal/articles/1481263-how-to-return-titles-before-the-end-of-your-lending-period-" target="_blank" rel="noreferrer noopener" style="margin:0px;padding:0px;font-family:"segoe ui", "segoe ui web", arial, verdana, sans-serif;font-size:12px;background-color:#ffffff;color:inherit;"><span data-contrast="none" class="TextRun Underlined SCXW172482715 BCX9" lang="EN-US" style="margin:0px;padding:0px;color:#663399;text-decoration-line:underline;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW172482715 BCX9" data-ccp-charstyle="Hyperlink" style="margin:0px;padding:0px;background-color:inherit;">Find out how</span></span></a><span data-contrast="none" class="TextRun SCXW172482715 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW172482715 BCX9" style="margin:0px;padding:0px;background-color:inherit;">. </span></span>​<br></p></div>
How do I listen or read offline?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=123How do I listen or read offline?123<div class="ExternalClassE1FDB4FB226B4954BCC12D0B3265A80D"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">How do I listen or read offline?</span></span>​<br></h2></div><div class="ExternalClassA80AA8BCF94843DD8A63980E37B8BC5B"><p>​By default, all loans are downloaded for offline use when you have a Wi-Fi connection.</p><p>You can also manage which titles are downloaded or streamed on your Shelf.</p><p><a href="https://help.libbyapp.com/streaming-and-downloading/what-titles-are-downloaded-for-offline-use/" target="_blank" rel="noreferrer noopener">Learn more about reading offline</a>.</p><p>Audiobook titles are large files which are split into parts. You can download all parts or just a few, and come back for more.</p><p><a href="https://help.libbyapp.com/streaming-and-downloading/managing-download-settings/" target="_blank" rel="noreferrer noopener">Learn how to manage your download settings</a>.</p>​<br></div>
I saw a book on Amazon that I'd like the Library to purchase, can I recommend titles?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=125I saw a book on Amazon that I'd like the Library to purchase, can I recommend titles?125<div class="ExternalClassC67B0512F0D1476485C922D52C33BAE9"><h2>​<span data-contrast="none" lang="EN-US">I saw a book on Amazon that I'd like the Library to purchase, can I recommend titles?</span>​<br></h2></div><div class="ExternalClass012E3E9CD2844D46B403ED74D7FA7EA0"><p>​<span data-contrast="none" lang="EN-US">You can recommend titles, but please be aware that many titles available on consumer sites, such as Amazon.com or Barnes and Noble, are not available for library purchase. This decision is made by the ebook or audiobook's publisher. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><div><p><span data-contrast="none" lang="EN-US">After you search for something in the Greater Phoenix Digital Library collection, scroll down to the Didn't find what you're looking for? section. Look for the NOT OWNED banner on the cover image. To recommend a title, mouse over it (or tap it, on a mobile device) and select the Recommend button.  When you select Recommend, a new page will open where you can choose to be notified or placed on the holds list if the library purchases the title.  </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div><p><span data-contrast="none" lang="EN-US">You can view a list of titles you've recommended under your Account > Recommendations.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div><p><span data-contrast="none" lang="EN-US">You may recommend up to 5 titles per month through the Greater Phoenix Digital Library.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div><p><span data-contrast="none" lang="EN-US">For more information on recommending titles, see Overdrive's </span><a href="https://help.overdrive.com/en-us/home.htm" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">help page</span></span></a><span data-contrast="none" lang="EN-US">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></div><div><p><span data-contrast="none" lang="EN-US">You can also recommend titles by  going to </span><a href="https://catalog.phoenixpubliclibrary.org/Search/misc/esources.aspx?Target=807" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">"Suggest a Purchase" </span></span></a><span data-contrast="none" lang="EN-US">on the Library's website.  Please be sure to specify which format you would like. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> ​</span></p></div></div>
How do I get started?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=126How do I get started?126<div class="ExternalClass6D50021997144C2FAA9D871008EE5688"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">How do I get started?</span></span>​<br></h2></div><div class="ExternalClass569F3962394A4A109233264052FFD444"><p>​<span data-contrast="none" class="TextRun SCXW79086093 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW79086093 BCX9" style="margin:0px;padding:0px;background-color:inherit;">The best way to get started is by watching a quick "how to " video based on your device. You can find a collection of getting started videos </span></span><a class="Hyperlink SCXW79086093 BCX9" href="http://help.overdrive.com/?Sup=http://overdrive.phoenixpubliclibrary.org/Support.htm#videos" target="_blank" rel="noreferrer noopener" style="margin:0px;padding:0px;font-family:"segoe ui", "segoe ui web", arial, verdana, sans-serif;font-size:12px;background-color:#ffffff;color:inherit;"><span data-contrast="none" class="TextRun Underlined SCXW79086093 BCX9" lang="EN-US" style="margin:0px;padding:0px;color:#663399;text-decoration-line:underline;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW79086093 BCX9" data-ccp-charstyle="Hyperlink" style="margin:0px;padding:0px;background-color:inherit;">here.</span></span></a><span data-contrast="none" class="TextRun SCXW79086093 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW79086093 BCX9" style="margin:0px;padding:0px;background-color:inherit;"> You can find out everything you need to know, from start to finish.</span></span><span class="EOP SCXW79086093 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="margin:0px;padding:0px;background-color:#ffffff;font-size:10.5pt;line-height:18.3458px;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;color:#333333;"> </span>​<br></p></div>
What is the difference between the GPDL (Greater Phoenix Digital Library) and OverDrive? What's Libby?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=127What is the difference between the GPDL (Greater Phoenix Digital Library) and OverDrive? What's Libby?127<div class="ExternalClass089F11553F644C0095076874A3CA300A"><h2>​<span data-ccp-parastyle="heading 3">What is the difference between the GPDL (Greater Phoenix Digital Library) and </span><span data-ccp-parastyle="heading 3">OverDrive</span><span data-ccp-parastyle="heading 3">? What's Libby?</span>​<br></h2></div><div class="ExternalClass9C711EBDB96144F48866FC6D70C423C1"><p>​<span data-contrast="none" lang="EN-US">The Greater Phoenix Digital Library is a collection of materials provided to customers from several different library systems, including Phoenix Public Library.  OverDrive is the company that maintains the site, the name of the original software/app and the providers of technical support. Libby is new app from the OverDrive company and is recommended for new users.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>​<br></p></div>
I changed my eCard to a regular library card, does my account stay the same?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=128I changed my eCard to a regular library card, does my account stay the same?128<div class="ExternalClass06219D3F22AC4AE3A03BE008EA560548"><h2><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">I changed my </span></span><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">eCard</span></span><span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3"> to a regular library card, does my account stay the same?</span></span><br></h2></div><div class="ExternalClass2B552C6082404C96A0615CB4C9B6EA0B"><div><p>​<span data-contrast="none" lang="EN-US">You will need to merge your </span><span data-contrast="none" lang="EN-US">eCard</span><span data-contrast="none" lang="EN-US"> and library card accounts to retain access to any borrowed items or holds.  To merge your accounts, </span><a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">contact Overdrive</span></span></a><span data-contrast="none" lang="EN-US"> via email with both card numbers.  If you do not have both card numbers, </span><a href="/askus/Pages/eMedia.aspx" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">contact Library staff.</span></span></a><span data-contrast="none" lang="EN-US"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span><br></p></div></div>
How many items can I check out at once?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=129How many items can I check out at once?129<div class="ExternalClass42133A0A1F3C47D1B2375E3CDD085D6F"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">How many items can I check out at once?</span></span>​<br></h2></div><div class="ExternalClass8D62FE274FB1406A81AE65B6201D9697"><p>​<span data-contrast="none" lang="EN-US">You can have any combination of up to </span><span data-contrast="none" lang="EN-US"><strong>10 items</strong></span><span data-contrast="none" lang="EN-US"> per library card from the GPDL. This is in addition to the 35 physical items that can be checked out per Phoenix Public Library card. The exception to the 10 item limit will be any magazines checked out through the Greater Phoenix Digital Library. A magazine checkout through GPDL will not count toward a customer's checkout limit.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>​<br></p></div>
What software is needed for digital media?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=130What software is needed for digital media?130<div class="ExternalClassDC1FC8AABCA04336A155F07B81FBB04C"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">What software is needed for digital media?</span></span>​<br></h2></div><div class="ExternalClassA65E9D1AEE6F4E8A9D7D2DDB7A62E120"><p><span data-contrast="none" lang="EN-US">The <a href="https://help.libbyapp.com/en-us/index.htm">Libby app​</a> is for eBooks, eAudiobooks, and eMagazines checked out from the Greater Phoenix Digital Library.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> ​</span></p></div>
I want a title that is checked out. What do I do?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=131I want a title that is checked out. What do I do?131<div class="ExternalClassBA269A17AFCF4D6E8CBB431E63A7EC2F"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">I want a title that is checked out. What do I do?</span></span>​<br></h2></div><div class="ExternalClass09150E8F45F2400B90116CC6B8669B09"><p>​<span data-contrast="none" lang="EN-US">You may place a hold on any title after logging in to your GPDL account. To learn how to place a hold, check out <a href="https://help.overdrive.com/en-us/0031.html">this page​</a></span><span data-contrast="none" lang="EN-US">from OverDrive's </span><a href="https://help.overdrive.com/en-us/home.htm" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">help page</span></span></a><span data-contrast="none" lang="EN-US">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><div><p><span data-contrast="none" lang="EN-US">You will also have the option of choosing "Auto Checkout" for each item.  If you choose auto-checkout, the item will be automatically checked out to your account when it becomes available. It will appear in your Bookshelf with other checked out items. If you do not choose auto-checkout, you will receive an email telling you that you have 48 hours to check out your hold. Holds that are not automatically checked out will appear under Holds in your account. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> ​</span></p></div></div>
How many items can I have on hold at one time? https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=132How many items can I have on hold at one time? 132<div class="ExternalClass0A6A4882EA2B45CF918DD48490EC66E8"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">How many Greather Phoenix Digital Library items can I have on hold at one time?</span></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span>​<br></h2></div><div class="ExternalClassC977FCABC00F426DB156BEA63E9F8540"><p>​<span data-contrast="none" lang="EN-US">You can have </span><span data-contrast="none" lang="EN-US"><strong>8</strong></span><span data-contrast="none" lang="EN-US"> Greater Phoenix Digital Library items on hold at one time. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span>​<br></p></div>
What if my question isn't listed here?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=133What if my question isn't listed here?133<div class="ExternalClass8C0D02CA9571481C99DD3ECFB214AD0C"><h2>​<span data-contrast="none" lang="EN-US"><span data-ccp-parastyle="heading 3">What if my question isn't listed here?</span></span>​<br></h2></div><div class="ExternalClassE6E0A3B58FEB4CB39FE02CB3EC38AF6F"><p>​<span data-contrast="none" class="TextRun SCXW90977028 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="SpellingError SCXW90977028 BCX9" style="margin:0px;padding:0px;background-repeat:repeat-x;background-position:left bottom;">OverDrive</span><span class="NormalTextRun SCXW90977028 BCX9" style="margin:0px;padding:0px;background-color:inherit;"> has an extensive </span></span><a class="Hyperlink SCXW90977028 BCX9" href="https://help.overdrive.com/en-us/home.htm" target="_blank" rel="noreferrer noopener" style="margin:0px;padding:0px;font-family:"segoe ui", "segoe ui web", arial, verdana, sans-serif;font-size:12px;background-color:#ffffff;color:inherit;"><span data-contrast="none" class="TextRun Underlined SCXW90977028 BCX9" lang="EN-US" style="margin:0px;padding:0px;color:#663399;text-decoration-line:underline;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW90977028 BCX9" data-ccp-charstyle="Hyperlink" style="margin:0px;padding:0px;background-color:inherit;">help page</span></span></a><span data-contrast="none" class="TextRun SCXW90977028 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW90977028 BCX9" style="margin:0px;padding:0px;background-color:inherit;">, and you can contact them directly from this </span></span><a class="Hyperlink SCXW90977028 BCX9" href="https://frontline.overdrive.com/?Lib=Phoenix+Public+Library&edge=true&Key=phoenix&_ga=2.44530916.1534576996.1518119840-1676871034.1498683143" target="_blank" rel="noreferrer noopener" style="margin:0px;padding:0px;font-family:"segoe ui", "segoe ui web", arial, verdana, sans-serif;font-size:12px;background-color:#ffffff;color:inherit;"><span data-contrast="none" class="TextRun Underlined SCXW90977028 BCX9" lang="EN-US" style="margin:0px;padding:0px;color:#663399;text-decoration-line:underline;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW90977028 BCX9" data-ccp-charstyle="Hyperlink" style="margin:0px;padding:0px;background-color:inherit;">contact form</span></span></a><span data-contrast="none" class="TextRun SCXW90977028 BCX9" lang="EN-US" style="margin:0px;padding:0px;background-color:#ffffff;color:#333333;font-size:10.5pt;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;line-height:18.3458px;"><span class="NormalTextRun SCXW90977028 BCX9" style="margin:0px;padding:0px;background-color:inherit;">.</span></span><span class="EOP SCXW90977028 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}" style="margin:0px;padding:0px;background-color:#ffffff;font-size:10.5pt;line-height:18.3458px;font-family:"helvetica neue", "helvetica neue_msfontservice", sans-serif;color:#333333;"> </span>​<br></p></div>