Getting started

You'll need your Phoenix Public Library card and a computer or device with an Internet connection.

Set-up instructions depend on how you will be using the service. Streaming digital videos, music and audiobooks require an Internet connection. Data rates may apply on mobile devices. We suggest using a WiFi connection.

Using a personal computer (Windows or Mac):

Go to Hoopla.
Click "Get Started Today."
Enter your email address and create a password.
Choose Phoenix Public Library.
Enter your library card number with no spaces.
Hoopla digital is compatible with personal computers that use Chrome, Firefox 8 and above, and Safari. First-time users will need to install the Widevine plug-in. You will be prompted to install this free program.

Using a tablet, smartphone or mobile device (iPad, iPhone, iPod Touch, Android phone or tablet):

Go to the Apple App or Google Play store to download the free hoopla digital app.
Once in the app, click "Sign Up" and create an account using the four steps above.
The app can be used to stream videos, audiobooks and music.

Browse & check out

Browse or search for a title. Once you have made your selection, click "Borrow."
After borrowing the item, go to "My Hoopla" and "Currently Borrowed" to play or listen to your title.
There are never any waiting lists. See a title and check it out!
The maximum number of items each card holder may check out each month is 12.

Checkout periods

Movies, TV shows and videos: 72 hours (3 days)
Music albums: 1 week (7 days)
Audiobooks: 3 weeks (21 days)
eBooks and Comics: 3 weeks (21 days)