| eResources A to Z | eResources A to Z | <i class="fad fa-sort-alpha-down"></i> | https://www.phoenixpubliclibrary.org/browse/learning-research/a-to-z | Browse all eResources available to you with your Phoenix Public Library card. | <div class="ExternalClass4C3B834D64334AA7AB62D2A5FCEBBF3F"><p>Phoenix Public Library works with various vendors to provide access to the following resources. Access is made available through your library account, but some resources may also require you to create an additional account with them in order to access their services. Prior to any account creation, please make sure to read the resources’ terms and conditions.<br></p></div> | | | |
| Borrowing Items | Borrowing Items | <i class="fa-solid fa-arrow-up-right-from-square"></i> | https://www.phoenixpubliclibrary.org/services/borrowing | Phoenix Public Library customers can check out up to 35 physical items at any given time. Learn more. | <div class="ExternalClass472AE77B33F543069D0CFCBD15F26F3B"><p></p><h1>Borrowing Policies</h1><h2>By the Numbers</h2><p>Phoenix Public Library customers can check out up to 35 physical items at any given time, per the following:<br></p><ul><li>Maximum Number of DVDs (at any one time): 15<br></li><li>Maximum Number of Blu-Rays (at any one time): 15<br></li><li>Maximum Number of CDs or Audiobooks (at any one time): 15<br></li><li>Maximum Read Alongs (at any one time): 5<br></li><li>Maximum Number of Devices (at any one time): 1<br></li><li>Maximum Number of Culture Passes per household (at any one time): 1 (2 maximum per month)<br></li><li>Maximum Seed Packets (at any one time): 3<br></li><li>All 35 physical items may be Books.<br></li></ul><div><div><p><span lang="EN-US">Most books and media items are available to be checked out for 3 weeks and are eligible to be renewed up to 6 times. Library devices, items with a hold request and/or items which are part of a special collection, magazines and periodicals are not eligible for renewal.</span> <br></p></div></div><h3>Loan Periods<br></h3><p>Books, CDs, Audiobooks, DVDs, and Blu-Rays have a loan period of 21 days.<br><br></p><h2>Renewing Materials</h2><p></p><h3>Autorenew<br></h3><p>Your eligible physical materials will automatically be renewed on the due date. These items will be automatically renewed as long as no holds have been placed on them by other library customers. Physical items may be renewed a maximum of 6 times.<br></p><p>Renewals may be done in person at one of our <a href="/locations">17 locations</a> or online.<span style="font-style:inherit;font-weight:inherit;font-family:calibri, arial, helvetica, sans-serif;font-size:11pt;"> </span></p><p>Physical library items may be renewed as long as no holds have been placed on them by other library customers. Items may be renewed a <strong>maximum of 6 times.</strong></p><h3><br></h3><h2>Requesting a Hold - Physical Items<br></h2><p>Using the Library's online catalog, you may request up to 15 circulating physical items at a time to be delivered to the Library location of your choice. You may also place requests with the assistance of a Library staff member.</p><p>All requests for materials are on a first-come, first-served basis and are subject to availability.</p><p>Using your Library account, you may cancel or postpone your requests.</p><p>You will receive notification once your items are available for pickup. The items must be picked up by the date indicated next to the item listed in your account. Please pick up all items as soon as possible.<br></p><h2>eLibrary Checkout Limits and Holds<br></h2><p>Additionally, eLibrary items have the following hold limits:</p><h3>Greater Phoenix Digital Library</h3><p>Customers may borrow 10 items at one time and have 8 hold requests at one time. Magazines do not count against checkout limit.</p><h3>Hoopla<br></h3><p>Fifteen checkouts a month. No holds.<br></p><h3>Kanopy</h3><p>Customers receive 45 tickets at the beginning of every month. Each title in Kanopy is worth between 1-5 tickets. No holds. Unused tickets do not roll over to the next month.</p><h3>Freegal</h3><p>Five song downloads you get to keep every week. Unlimited streaming.<br></p><h3>Press Reader<br></h3><p>Unlimited checkouts. No holds.<br></p><h3>Flipster</h3><p>Unlimited checkouts. No holds.<br></p><h2>Returning Materials</h2><p>With the exception of Interlibrary Loan materials, physical materials may be returned to any one of our 17 locations. Book drops are available for after-hours returns. Payments may also be made at any Library location.<br></p><div><h2><span lang="EN-US">My Account Management and Access</span> </h2></div><div style="color:#000000;font-family:"segoe ui", "segoe ui web", arial, verdana, sans-serif;font-size:12px;background-color:#ffffff;margin:0px;clear:both;"><p><span lang="EN-US">Phoenix Public Library’s </span><a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank" rel="noreferrer noopener"><span lang="EN-US">My Account</span></a><span lang="EN-US"> feature enables account holders to place holds and renew their print and audiovisual items, update their contact preferences, and otherwise manage their Library account. Phoenix Public Library’s various eLibrary resources have similar account management features. </span></p><p><span lang="EN-US"><span lang="EN-US">Library Account Holders can view their total items out, see due dates, and place up to 15 hold requests through </span><a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank" rel="noreferrer noopener"><span lang="EN-US">My Account</span></a><span lang="EN-US"> on the Phoenix Public Library website or app.</span> </span></p><p><span lang="EN-US">Library Account Holders are responsible for keeping online accounts secure by creating strong passwords, changing them at least once a year, and not sharing passwords with anyone, including Library staff.</span> </p></div><div><p><span lang="EN-US">Library Account Holders have the option to track their reading history through </span><a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank" rel="noreferrer noopener"><span lang="EN-US">My Account</span></a><span lang="EN-US">. This feature is not enabled by default.</span> </p></div><div><p><span lang="EN-US">Phoenix Public Library will not provide account access to another account holder’s account (including accounts that are associated). The exception is that legal guardians of children under 13 may have access to their children’s accounts.</span> </p></div><div><p><span lang="EN-US">Library Account Holders should report any suspicious activity on their account to a staff member immediately. See the </span><a href="http://www.phoenixpubliclibrary.org/AboutUs/Documents/Policies/E-Privacy.pdf" target="_blank" rel="noreferrer noopener"><span lang="EN-US">Library’s ePrivacy policy</span></a><span lang="EN-US"> to learn more about how Phoenix Public Library safeguards personally identifiable information. </span> <br><br></p></div></div> | | | |
| Help with eBooks and Other eMedia | Help with eBooks and Other eMedia | <i class="fa-solid fa-square-question"></i> | https://www.phoenixpubliclibrary.org/services/ask-us/emedia | We will respond to your eBooks or other eMedia question as soon as possible. | <div class="ExternalClassC5469409151149A189CB85248C597A87"><p>We will respond to your question as soon as possible. We strive to answer questions within 48 hours, excluding weekends. Responses are sent via email; please include a valid email address to ensure a reply.<br><br></p></div> | | | |
| Phoenix Public Library eResources Academy | Phoenix Public Library eResources Academy | <i class="fa-duotone fa-chalkboard"></i> | https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1226 | | <div class="ExternalClassB2347272B325418895E0966B51232F38"><p>A learning gateway. Learn about Phoenix Public Library's eResources and how to use them. <br></p></div> | https://my.nicheacademy.com/phoenixpubliclibrary | New Window | |
