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ServicesServices<div class="ExternalClass87A568A51CC241D2BFE93F6441D825F4"><p>​All Phoenix Public Library locations are open. Book drops at all locations are available 24/7. ​<br></p></div>

 

 

 

 

 

 

Accessibility ResourcesAccessibility Resources<i class="fa-solid fa-circle-info"></i>https://www.phoenixpubliclibrary.org/services/accessibility-resourcesAccessibility resources at Phoenix Public Library<div class="ExternalClassAE75EC85C52C4432A130B615D35D46FF"><div><p><a href="/locations/burton-barr">​Burton Barr Central Library​</a> offers a variety of accessible services and resources. Accessible parking spaces are available in the parking lot north of the building.</p><p><a href="/locations/cholla" target="_blank">Cholla Library</a> offers a dedicated assistive computer workstation. Accessible parking spaces are available in the parking lot north of the building.</p><p>Both libraries are served by Valley Metro light rail and buses.​</p><h2>Assistive Technology Center</h2><h4>Burton Barr Central Library</h4><p><a href="/locations/burton-barr">Burton Barr Centr​al Library</a> has three dedicated assistive computer workstations located on the 2​nd floor for customers with disabilities.</p><p>Customers may use the assistive computer stations on a first come, first served basis by presenting their library card at the 2nd Floor computer assistance desk during all open hours. Customers may have one two-hour session each day.</p><p>To ensure that the assistive computers remain available for customers who are unable to use the standard public computers, customers must specify and be using at least one of the following features at all times.</p><p>Assistive technology programs and adaptive equipment available:</p><ul><li>ZoomText screen magnifier</li><li>Juliet Braille embosser </li><li>JAWS screen reading software</li><li>Kurzweil text to speech software/scanners</li><li>Duxbury Braille translation software</li><li>Adjustable computer furniture</li><li>Trackball mouse</li></ul><p>Print enlarging closed circuit televisions are also available at this location.<br></p><p>A Sorenson videophone for sign language calls is located on the 2nd Floor, available on a first come, first served basis.</p><h4>Cholla Library​​<br></h4><div><div><div webpartid="0c62aca3-bdb2-474d-93b4-d6646f7b6b6b"><div><p><a href="/locations/cholla">Cholla​ Library</a> has one dedicated assistive computer workstation.</p></div><div></div></div></div><div><div><div><div webpartid="b3846bd7-fc17-4795-a5aa-c73e83343edb"><div><h2>Services Available</h2><ul><li>Assistive Technology Computer Workstations<a href="/ServicesForYou/AccessibilityCenter/Pages/Assistive-Technology-PC-Workstations.aspx"> </a>(2nd Floor)<br></li><li>Sorenson Videophone (located in the Magazine and Newspaper Department on the 2nd floor)<br></li></ul><h4>Resources<br></h4><ul><li>Large Type books and periodicals</li><li>Books in Braille</li><li>DVS (Descriptive Video Service) videos - closed caption DVDs are shelved with the general DVD collection.<br></li></ul><p>For more information call 602-262-4636.  TTY 602-254-8205.<br></p></div><div></div></div></div><div></div></div><div><div><div webpartid="7366c16a-29fd-4803-a556-fcdf8555b3bd"><h2>Books by Mail</h2><p>Phoenix Public Library no longer offers a books by mail service.<br><br>Learn about the <a href="https://azlibrary.gov/talkingbooks/" target="_blank">Arizona Talking Book Library​</a>, which is available through the <a href="https://azlibrary.gov/" target="_blank">Arizona State Library, Archives and Public Records​</a>.<br></p><div></div></div></div></div></div><div><div webpartid="4e361276-71ed-4cbf-ba7f-d5e1aedac59c"><h2>​​eResources Accessibility</h2><p>Many of our eResou​rces have accessibility features including:<br></p><h4>Increased font size</h4><p></p><ul><li>Greater Phoenix Digital Library<br></li><li>hoopla</li><li>New York Times Online</li><li>Press Reader</li></ul><h4>Dyslexic font for eBooks</h4><ul><li>Greater Phoenix Digital Library</li></ul><h4>Audiobooks</h4><ul><li>Greater Phoenix Digital Library<br></li><li>hoopla</li><li>RB Digital<br></li></ul><h4>Screen reader compatibility</h4><ul><li>Greater Phoenix Digital Library<br></li><li>hoopla</li><li>New York Times Online</li><li>Press Reader<br></li></ul><h4>Captions/transcripts for video</h4><ul><li>hoopla</li><li>Kanopy<br><br></li></ul></div></div></div></div></div>accessibility-resources
Ask UsAsk Us<i class="fad fa-question"></i>https://www.phoenixpubliclibrary.org/services/ask-us<div class="ExternalClass05FA82D84C824C82A82CFB36E8DA67EC"><p>​We are unable to answer legal or medical questions, search microforms or research obituaries. If your question is beyond the scope of our resources, we will let you know.<br></p><div><h2><span data-contrast="auto" lang="EN-US">Call Us</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></h2></div><div><p><span data-contrast="auto" lang="EN-US">For immediate assistance please telephone the Call Center at (602) 262-4636.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></p></div><div><h3><span data-contrast="auto" lang="EN-US">Call Center hours:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></h3></div><div><p><span data-contrast="auto" lang="EN-US">Monday through Saturday: 10 a.m. to 5 p.m.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><br>Sunday: Closed<br><br></span></p></div><p>Due to a high volume of calls and inquiries you may experience a temporary delay in our reply to your email. Thank you for your patience. One of our library staff will respond to you as soon as possible.</p><p>​All Phoenix Public Library locations are open. Book drops at all locations are available 24/7. <br></p><h2>Email Us<br></h2></div>ask-us
Borrowing ItemsBorrowing Items<i class="fa-solid fa-arrow-up-right-from-square"></i>https://www.phoenixpubliclibrary.org/services/borrowing​Phoenix Public Library customers can check out up to 35 physical items at any given time, per the following...<div class="ExternalClass472AE77B33F543069D0CFCBD15F26F3B"><p></p><h1>Borrowing Policies</h1><h2>By the Numbers</h2><p>​Phoenix Public Library customers can check out up to 35 physical items at any given time, per the following:<br></p><ul><li>Maximum Number of DVDs (at any one time): 15<br></li><li>Maximum Number of Blu-Rays (at any one time): 15<br></li><li>Maximum Number of CDs or Audiobooks (at any one time): 15<br></li></ul><h3>Loan Periods<br></h3><p>Books, CDs, Audiobooks, DVDs, and Blu-Rays have a loan period of 21 days.</p><p>Magazines have a loan period of 21 days and <em>are not renewable.</em></p><h2>Renewing Materials</h2><p></p><p>Renewals may be done in person at one of our 17 locations, online, or by calling <span style="font-style:inherit;font-weight:inherit;font-family:calibri, arial, helvetica, sans-serif;font-size:11pt;">602-262-4636 during <a href="/services/ask-us">Call Center hours​</a>.</span></p><p>Physical library items may be renewed as long as no holds have been placed on them by other library customers. Items may be renewed a <strong>maximum of 6 times.</strong></p><h3>​Autorenew<br></h3><p>Your eligible physical materials will automatically be renewed on the due date.  These items will be automatically renewed as long as no holds have been placed on them by other library customers. Physical items may be renewed a maximum of 6 times.</p><h2>​Requesting a Hold - Physical Items<br></h2><p>Using the Library's online catalog, you may request up to 15 circulating physical items at a time to be delivered to the Library location of your choice. You may also place requests with the assistance of a Library staff member.</p><p>All requests for materials are on a first-come, first-served basis and are subject to availability.</p><p>Using your Library account, you may cancel or postpone your requests.</p><p>You will receive notification once your items are available for pickup. The items must be picked up by the date indicated next to the item listed in your account. Please pick up all items as soon as possible.<br></p><h2>eLibrary Checkout Limits and Holds<br></h2><p>Additionally, eLibrary items have the following hold limits:</p><h4 style="font-size:13px;">Greater Phoenix Digital Library</h4><p>Customers may borrow 10 items at one time and have 8 hold requests at one time. Magazines do not count against checkout limit.</p><h4 style="font-size:13px;">Hoopla</h4><p>Fifteen checkouts a month. No holds.<br></p><h4 style="font-size:13px;">Kanopy</h4><p>Customers receive 45 tickets at the beginning of every month. Each title in Kanopy is worth between 1-5 tickets. No holds. Unused tickets do not roll over to the next month.</p><h4 style="font-size:13px;">Freegal</h4><p>Five song downloads you get to keep every week. Unlimited streaming.<br></p><h4 style="font-size:13px;">Press Reader<br></h4><p>Unlimited checkouts. No holds.<br></p><h4 style="font-size:13px;">Flipster</h4><p>Unlimited checkouts. No holds​.<br></p><h2>Returning Materials</h2><p>With the exception of Interlibrary Loan materials, physical materials may be returned to any one of our 1​7 locations. Book drops are available for after-hours returns. Payments may also be made at any Library location.​<br></p><p><br></p></div>borrowing
Choose Your Catalog ExperienceChoose Your Catalog Experience<i class="fa-sharp fa-solid fa-magnifying-glass"></i>https://www.phoenixpubliclibrary.org/services/choose-your-catalog-experienceTry out Phoenix Public Library's new catalog experience!<div class="ExternalClassE681A74EEC9B4BEBABAF98C7EC4C8F7B"><h2>​Try out Phoenix Public Library's new catalog experience!<br></h2><h4>Find and explore on an engaging homepage, check out books, and read in a simple, intuitive experience. With an accessible interface, the new experience provides a smarter, more user-friendly presentation of Phoenix Public Library's collection.<br></h4><p><br></p><h2>Not yet ready for change? </h2><h4>No problem. The classic catalog experience is still available. ​<br></h4></div>choose-your-catalog-experience
Computers & InternetComputers & Internet<i class="fas fa-mouse-pointer"></i>https://www.phoenixpubliclibrary.org/services/computers-internetLearn about available computers and Internet services at Phoenix Public Library.<div class="ExternalClassDA9EEB2963ED45F2A56AD6B53CB1ECF0"><p>Learn about available computers and Internet services at Phoenix Public Library.<br></p><p>Phoenix Public Library offers free public access to the Internet for educational and informational purposes. The Library has no control over information available through the Internet and cannot be held responsible for its content.<br></p><p>You will need a valid library card in order to use an Internet-accessible computer in the Children's, Teen or main areas of the library. You will also need a valid library card in order to use an Express PC.</p><p>You do not need a library card to use a Catalog PC.​<br><br></p><h2>Using a Public Computer</h2><p><em>You will need a library account password to use public Internet computers and self-check machines at the Library.</em></p><p>Phoenix Public Library computers are located in public areas shared by people of all ages and backgrounds. Library customers must be considerate and respectful of one another, and especially mindful of children in the area, particularly when accessing information or images others may find offensive.</p><p>In order to use an Internet-accessible computer, customers must accept the terms described in the Library's "Computer and Internet Use Agreement." Failure to comply with this agreement may result in the loss of Library privileges, up to and including permanent trespass from all Library locations.</p><p>The Library uses filtering technology on all computers with Internet access. If a customer wishes to access a site that is blocked, the customer may request Library staff to unblock the site. If a customer believes that a site has been blocked incorrectly, the customer may request a reclassification of the website​.​​</p><p>Library customer information is kept confidential in compliance with <a href="/documents/E-Privacy.pdf" target="_blank">Phoenix Public Library's E-Privacy Policy​</a> and Arizona law.<br><br></p><h2>Children's Internet Protection Act (CIPA)</h2><p>The Library complies with the federal Children's Internet Protection Act (CIPA) and uses filtering software to screen out sites which may reasonably be construed as obscene, child pornography, or harmful to minors.  Filtering software may not block all material customers might find offensive.</p><p>Parents and legal guardians are responsible for their child's exposure to and use of the Internet and are encouraged to supervise their children's Internet sessions. Parents and children are also encouraged to seek guidance from Library staff or visit netsmartz.org (National Center for Missing and Exploited Children), for site recommendations.​​<br></p><h2>Wireless Access</h2><p>Free Wireless Internet is available for your laptop, PDA or other wireless device. Hot spots are currently available at all Phoenix Public Library locations.</p><p>Users must have an 802.11 b/g wireless network interface card installed and configured in their laptop, PDA or other wireless device in order to access the wireless public Internet.</p><p>The free service is provided as a convenience. <strong>You use is at your own risk.</strong> Wireless transmissions may present a data security risk, and we advise against using the wireless public Internet to conduct personal or business transactions, such as banking, where sensitive account information and other personal data could be compromised.</p><p>When using the wireless public Internet, <strong>you will need to provide your own power source</strong>. Electrical outlets are limited.</p><p>If you have trouble accessing the wireless public Internet because of configuration issues or technical problems with your wireless device, please see the troubleshooting tips or contact your device's technical team support for assistance. <strong>City employees are not allowed to provide computer assistance for personal equipment.</strong></p><h3>How to Connect to the Wireless Internet:</h3><p>NOTE: You must complete steps two through four even if using a VPN.</p><ol><li>Turn on laptop or Internet-ready device.</li><li>Make sure your laptop wireless capability is enabled. On some PCs, you may have to enable the connection first.</li><li>Launch the Web browser (such as Internet Explorer, Firefox or Safari).</li><li>The wireless public Internet welcome page will appear on the screen.</li><li>Read the terms and conditions on this page and then click the "Accept" button. You must accepts the terms and conditions in order to access the wireless public Internet.<br></li></ol></div>computers-internet
Frequently Asked QuestionsFrequently Asked Questions<i class="fad fa-question-circle"></i>https://www.phoenixpubliclibrary.org/services/faqfaq
Mobile AppMobile App<i class="fa-solid fa-mobile-button"></i>https://www.phoenixpubliclibrary.org/services/mobile-appExperience Phoenix Public Library at your fingertips!<div class="ExternalClass52274FB69FE2402C8C49EA94C8DC17C4"><h2>​Get the New Phoenix Public Library App!<br></h2><p>Now you can have Phoenix Public Library at your fingertips, wherever you may be. Making managing your Phoenix Public Library account so much easier is not the only benefit PPL’s app offers…</p><h4>Top five reasons to download and use the Phoenix Public Library app:<br></h4><ol><li>In real time, find one of our <a href="/locations">17 locations​</a> as it relates to where you are and we’ll tell you when we’re open!</li><li>Search our catalog and easily see what is available, in which format and immediately place a hold.</li><li>Never be without your card! The app stores your library card barcode, so you can use your phone to checkout materials.</li><li>Find a library program or start a room reservation.</li><li>​Scan the ISBN code on any book to see if it’s available at your favorite Phoenix Public Library location.​<br></li></ol>Download the Phoenix Public Library app on your <a href="https://apps.apple.com/us/app/phoenix-public-library/id6467418355" target="_blank">Apple​</a> or <a href="https://play.google.com/store/search?q=phoenix%20public%20library&c=apps&gl=us" target="_blank">Android</a> device today and make sure you have the best card in your wallet... on your phone!​<br><p><br></p></div>mobile-app
ProgramsProgramshttps://www.phoenixpubliclibrary.org/services/programsJoin us for a library program!<div class="ExternalClass096B459C8ED9450F88FE233BE26EB389"><p class="h3">J​​oin us for a library program!</p></div>programs
Unique Collections & ServicesUnique Collections & Serviceshttps://www.phoenixpubliclibrary.org/services/uniqueunique

 

 

 

 

 

 

 

 

 

 

Affiliate LibrariesAffiliate Libraries<i class="fa-solid fa-books"></i>https://www.phoenixpubliclibrary.org/locations/affiliate-libraries​Phoenix Public Library partners with a number of Valley organizations to provide affiliate libraries and library collections to the community. <div class="ExternalClassA921EEE5BE7C4C84A8568D4763B9E4BE"><p>​Phoenix Public Library partners with a number of Valley organizations to provide affiliate libraries and library collections to the community. <br></p><p>Phoenix Public Library has four affiliates which share its catalog.<br></p><ul><li>The Emily Center Family Health Library</li><li>Heard Museum<br></li><li>Irish Cultural Center & McClelland Library<br></li><li>The Gene and Cathie Lemon Art Research Library at Phoenix Art Museum<br></li></ul>Affiliate library collections are for <strong style="color:#ed0033;"><em>reference only</em></strong> with two exceptions:<div><ul><li>​Some Emily Center items can be checked out; this is indicated in the catalog record. Customers must go to the library in person. There is no charge to check out items from the Emily Center.<br></li><li>The Irish Cultural Center also has select items which can be checked out. To do so, you must be a member of the Irish Cultural Center & McLelland Library​. Anyone can use materials within the McClelland Library building.<br></li></ul><div>​​<br></div></div></div>