| Ask Us | Ask Us | <i class="fad fa-question"></i> | https://www.phoenixpubliclibrary.org/services/ask-us | | <div class="ExternalClass05FA82D84C824C82A82CFB36E8DA67EC"><p>We are unable to answer legal or medical questions, search microforms or research obituaries. If your question is beyond the scope of our resources, we will let you know.<br></p><div><h2><span data-contrast="auto" lang="EN-US">Call Us</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></h2></div><div><p><span data-contrast="auto" lang="EN-US">For immediate assistance please telephone the Call Center at (602) 262-4636.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></p></div><div><h3><span data-contrast="auto" lang="EN-US">Call Center hours:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></h3></div><div><p><span data-contrast="auto" lang="EN-US">Monday: 10 a.m. to 5 p.m.<br></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Tuesday: 10 a.m. to 5 p.m.<br>Wednesday: 10 a.m. to 5 p.m.<br>Thursday: 10 a.m. to 5 p.m.<br>Friday: 10 a.m. to 5 p.m.<br>Saturday: 10 a.m. to 5 p.m.<br>Sunday: Closed<br><br></span></p></div><p>Due to a high volume of calls and inquiries you may experience a temporary delay in our reply to your email. Thank you for your patience. One of our library staff will respond to you as soon as possible.</p><p>All Phoenix Public Library locations are open. Book drops at all locations are available 24/7. <br></p><h2>Email Us<br></h2></div> | ask-us | |
| Borrowing Items | Borrowing Items | | https://www.phoenixpubliclibrary.org/services/borrowing | | <div class="ExternalClass684F37C9E3A54AC6A463843CC95039D3"><h1>Borrowing Policies</h1><h2>By the Numbers</h2><p>Phoenix Public Library customers can check out up to 35 items at any given time, per the following:<br></p><ul><li>Maximum Number of DVDs (at any one time): 15<br></li><li>Maximum Number of Videos (at any one time): 15<br></li><li>Maximum Number of CDs or Audiobooks (at any one time): 15<br></li></ul><h3>Loan Periods<br></h3><p>Books, CDs, Audiobooks and DVDs have a loan period of 21 days.</p><p>Magazines have a loan period of 21 days and <em>are not renewable.</em></p><h2>Renewing Materials</h2><p></p><p>Renewals may be done in person at one of our 17 locations, online, or by calling 602-534-6666.</p><p>Library items may be renewed as long as no holds have been placed on them by other library customers. Items may be renewed a <strong>maximum of 6 times.</strong></p><p>Renewals may also be made by phoning the Call Center at 602 262-4636 if the services listed above are unavailable.<br></p><h3>Autorenew<br></h3><p>Your eligible materials will automatically be renewed on the due date. Library items will be automatically renewed as long as no holds have been placed on them by other library customers. Items may be renewed a maximum of 6 times.</p><h2>Requesting a Hold<br></h2><p>Using the Library's online catalog, you may request up to 15 circulating items at a time to be delivered to the Library location of your choice. You may also place requests with the assistance of a Library staff member.</p><p>All requests for materials are on a first-come, first-served basis and are subject to availability.</p><p>Using your Library account, you may cancel or postpone your requests.</p><p>You will receive notification once your items are available for pickup. The items must be picked up by the date indicated next to the item listed in your account. Please pick up all items as soon as possible.</p><h2>Returning Materials</h2><p>With the exception of Interlibrary Loan materials, materials may be returned to any one of our 17 locations. Book drops are available for after-hours returns. Payments may also be made at any Library location.<br></p></div> | borrowing | |
| Computers & Internet | Computers & Internet | <i class="fas fa-mouse-pointer"></i> | https://www.phoenixpubliclibrary.org/services/computers-internet | Learn about available computers and Internet services at Phoenix Public Library. | <div class="ExternalClassDA9EEB2963ED45F2A56AD6B53CB1ECF0"><p>Learn about available computers and Internet services at Phoenix Public Library.<br></p><p>Phoenix Public Library offers free public access to the Internet for educational and informational purposes. The Library has no control over information available through the Internet and cannot be held responsible for its content.<br></p><p>You will need a valid library card in order to use an Internet-accessible computer in the Children's, Teen or main areas of the library. You will also need a valid library card in order to use an Express PC.</p><p>You do not need a library card to use a Catalog PC.<br><br></p><h2>Using a Public Computer</h2><p><em>You will need a library account password to use public Internet computers and self-check machines at the Library.</em></p><p>Phoenix Public Library computers are located in public areas shared by people of all ages and backgrounds. Library customers must be considerate and respectful of one another, and especially mindful of children in the area, particularly when accessing information or images others may find offensive.</p><p>In order to use an Internet-accessible computer, customers must accept the terms described in the Library's "Computer and Internet Use Agreement." Failure to comply with this agreement may result in the loss of Library privileges, up to and including permanent trespass from all Library locations.</p><p>The Library uses filtering technology on all computers with Internet access. If a customer wishes to access a site that is blocked, the customer may request Library staff to unblock the site. If a customer believes that a site has been blocked incorrectly, the customer may request a reclassification of the website.</p><p>Library customer information is kept confidential in compliance with Phoenix Public Library's E-Privacy Policy and Arizona law.<br><br></p><h2>Children's Internet Protection Act (CIPA)</h2><p>The Library complies with the federal Children's Internet Protection Act (CIPA) and uses filtering software to screen out sites which may reasonably be construed as obscene, child pornography, or harmful to minors. Filtering software may not block all material customers might find offensive.</p><p>Parents and legal guardians are responsible for their child's exposure to and use of the Internet and are encouraged to supervise their children's Internet sessions. Parents and children are also encouraged to seek guidance from Library staff or visit netsmartz.org (National Center for Missing and Exploited Children), for site recommendations.<br></p><h2>Wireless Access</h2><p>Free Wireless Internet is available for your laptop, PDA or other wireless device. Hot spots are currently available at all Phoenix Public Library locations.</p><p>Users must have an 802.11 b/g wireless network interface card installed and configured in their laptop, PDA or other wireless device in order to access the wireless public Internet.</p><p>The free service is provided as a convenience. <strong>You use is at your own risk.</strong> Wireless transmissions may present a data security risk, and we advise against using the wireless public Internet to conduct personal or business transactions, such as banking, where sensitive account information and other personal data could be compromised.</p><p>When using the wireless public Internet, <strong>you will need to provide your own power source</strong>. Electrical outlets are limited.</p><p>If you have trouble accessing the wireless public Internet because of configuration issues or technical problems with your wireless device, please see the troubleshooting tips or contact your device's technical team support for assistance. <strong>City employees are not allowed to provide computer assistance for personal equipment.</strong></p><h3>How to Connect to the Wireless Internet:</h3><p>NOTE: You must complete steps two through four even if using a VPN.</p><ol><li>Turn on laptop or Internet-ready device.</li><li>Make sure your laptop wireless capability is enabled. On some PCs, you may have to enable the connection first.</li><li>Launch the Web browser (such as Internet Explorer, Firefox or Safari).</li><li>The wireless public Internet welcome page will appear on the screen.</li><li>Read the terms and conditions on this page and then click the "Accept" button. You must accepts the terms and conditions in order to access the wireless public Internet.<br></li></ol></div> | computers-internet | |
| Curbside Service is Suspended at This Time | Curbside Service is Suspended at This Time | | https://www.phoenixpubliclibrary.org/services/curbside-service | Curbside Service is Suspended at This Time | <div class="ExternalClass85AB188E3A8B42BF869EE294B718B60B"><p><strong>Update</strong>: Phoenix Public Library has suspended Curbside Service and has returned to all in-building service at all of its locations. <a href="/about/library-updates">Learn more</a>.</p><p>For questions about your account, please
<a href="/services/ask-us">Ask Us</a>.<br></p></div> | curbside-service | |
| Frequently Asked Questions | Frequently Asked Questions | <i class="fad fa-question-circle"></i> | https://www.phoenixpubliclibrary.org/services/faq | | | faq | |
| Just Read Local Author Collection | Just Read Local Author Collection | <i class="fa-solid fa-typewriter"></i> | https://www.phoenixpubliclibrary.org/services/local-authors | The Just Read Local Author Collection is a curated collection of the best writing from Arizona authors. | <div class="ExternalClassCDAD3C67028740BABAD4D3A2EF82F035"><p></p><p>The Just Read Local Author Collection is a curated collection of the best writing from Arizona authors. Works chosen for this collection are offered through the <a href="https://catalog.phoenixpubliclibrary.org/Search/misc/esources.aspx?target=356" target="_blank">Greater Phoenix Digital Library</a>. Access <a href="https://phoenix.overdrive.com/collection/1131836" target="_blank">the entire collection</a> now.</p><p>Access selected eBooks and learn more about this year's selected authors below. <br></p></div> | local-authors | |
| Programs | Programs | | https://www.phoenixpubliclibrary.org/services/programs | Join us for a library program! | <div class="ExternalClass096B459C8ED9450F88FE233BE26EB389"><p class="h3">Join us for a library program!</p></div> | programs | |
| Unique Collections & Services | Unique Collections & Services | | https://www.phoenixpubliclibrary.org/services/unique | | | unique | |
