| Ask Us | Ask Us | <i class="fad fa-question"></i> | https://www.phoenixpubliclibrary.org/services/ask-us | | <div class="ExternalClass05FA82D84C824C82A82CFB36E8DA67EC"><p>We are unable to answer legal or medical questions, search microforms or research obituaries. If your question is beyond the scope of our resources, we will let you know.<br></p><div><h2><span data-contrast="auto" lang="EN-US">Call Us</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></h2></div><div><p><span data-contrast="auto" lang="EN-US">For immediate assistance please telephone the Call Center at (602) 262-4636.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></p></div><div><h3><span data-contrast="auto" lang="EN-US">Call Center hours:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></h3></div><div><p><span data-contrast="auto" lang="EN-US">Monday: 9 a.m. to 5 p.m.<br></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Tuesday: 9 a.m. to 7 p.m.<br>Wednesday: 9 a.m. to 7 p.m.<br>Thursday: 9 a.m. to 7 p.m.<br>Friday: 9 a.m. to 5 p.m.<br>Saturday: 9 a.m. to 5 p.m.<br>Sunday: 1 p.m. to 5 p.m.<br><br></span></p></div><p>Due to a high volume of calls and inquiries you may experience a temporary delay in our reply to your email. Thank you for your patience. One of our library staff will respond to you as soon as possible.</p><p>All Phoenix Public Library locations are open. Book drops at all locations are available 24/7. <br></p><h2>Email Us<br></h2></div> | | |
| Library Cards | Library Cards | <i class="fa-duotone fa-cards-blank"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/library-cards | Library cards are free to Maricopa County residents - learn how to get one. Renew your card online. Report when a card is lost. Learn about obtaining an eCard online. | <div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><h2>Get a Card</h2><p><br>A Phoenix Public Library card is available FREE to Maricopa County residents. Visit any
<a title="Find a library near you" href="/locations">Phoenix Public Library location </a>to complete a library card application.</p><p>You must have a valid photo ID, such as an original driver's license with your current address. </p><p>If your photo ID does not include your current address, you must present another document to verify your address, such as a utility bill or mail addressed to you postmarked within the last 30 days, an imprinted check or deposit slip, or a voter registration card.</p><p>Non-Maricopa County residents may purchase a card for $40. Non-Arizona residents are not eligible for cards.</p><p>A parent or legal guardian must present valid photo ID and address verification in order for children (under the age of 13) to receive a card. A card will only be issued if the child is present.</p><p>Customers, age 13-17, who do not have identification or a responsible party present, may have a temporary card with limited loan privileges issued for the day; a permanent card will be mailed to their home address.</p><h2>How to Report a Lost Card</h2><p><br>You can report a lost card or key tag by phone (602-262-4636) or in person by
<a title="Find a library near you" href="/locations">visiting any of our 17 locations</a>. Until a card or key tag is reported lost, the cardholder is responsible for all materials checked out to the card or key tag, including any items that have been claimed to have been returned. A valid photo ID is required before a replacement card can be issued.</p><p>Customers may replace a library card free of charge.</p><h2>Expired card?</h2><p><br>If you live within Phoenix city limits, you must renew your card every three years. If you are not a Phoenix resident, you must renew your card annually. You may submit a request online to renew your library card.</p><h2>Teacher Cards</h2><p><br>Teacher Cards are to be used by teachers to select materials for classroom use and curriculum. Teachers may also use for class visits to select materials. Visit a
<a href="/locations">Phoenix Public Library location</a> with a form of teacher identification (school ID) to get a Teacher Card.</p><ul><li>Check out limit for a Teacher Card is a total of 50 items.</li><li>Hold limit of 15 items at a time.</li><li>Items checked out on a Teacher Card have a loan period of 4 weeks.</li><li>Personal library card must be in good standing.</li></ul><p>Further details about Teacher Cards can be obtained at signup.</p><h2>eCard</h2><p><br>Don't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our
<a href="/browse/elibrary">eLibrary</a>. If you use an eCard to access the Greater Phoenix Digital Library, please be aware that if you change your eCard to a regular library card, you will need to merge your accounts to retain access to any borrowed items or holds. To merge your accounts,
<a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers,
<a href="/services/ask-us/email" target="_blank">contact Library Staff.</a></p><br></div> | | |
| The Amazing Library Card School Visits | The Amazing Library Card School Visits | <i class="fa-duotone fa-cards-blank"></i> | https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=382 | | <div class="ExternalClassEC608270C9E44E05A526A6B7669330C2"><p>Request a virtual or in-person Amazing Library Card school visit.<br></p></div> | https://forms.office.com/Pages/ResponsePage.aspx?id=XGm5lg5PvUKK37p1V2A0a_GmvESwjDhAhlew8gUClN9UQTFGVVNRREtUUjZNSTFGN1BVR09YM0hMWiQlQCN0PWcu | New Window |
| eCard Registration | eCard Registration | <i class="fad fa-address-card"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/ecard-registration | Don't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our eLibrary. | <div class="ExternalClass4DCEE2130E454A20B5950E1F2444452D"><p>Welcome! Complete the online application to get your eCard number now. If you already have a Phoenix Public Library card, you do not need an eCard. You already have access to all Phoenix Public Library online services. If your card is expired, you may <a href="/services/ask-us/renew" target="_blank">renew your card online now</a>.</p><p>Phoenix and other Maricopa County residents can now get immediate 24/7 access to Phoenix Public Library's online services, including:<br></p><ul><li>Bestselling eBooks and eAudiobooks from Greater Phoenix Digital Library and hoopla</li><li>Music and movies from Freegal and hoopla</li><li>A wide variety of research databases</li><li>Great eLearning tools like Universal Class, Rocket Languages, and LearningExpressLibrary<br></li></ul><p>Please be aware that if you change your eCard to a regular library card and you use the Greater Phoenix Digital Library, you will need to merge your accounts to retain access to your holds and borrowed items. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us">contact Library Staff</a>.</p><p>If you have any trouble with this form, please <a href="/services/ask-us">Ask Us</a>.<br><br></p></div> | | |
