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Curbside ServiceCurbside Service<div class="ExternalClass7BD09E7ACC2A4100BBE6C618A525D689"><h2>​Pick up your holds in an easy, contact-free way! Learn more about this service.<br></h2><p>Curbside Service is not available at South Mountain Community Library at this time.<br></p><h2>​Check out: Library-To-Go!</h2><p>Pulling up into Curbside Service means more than just picking up holds!</p><p>Choose a book bundle. Choose a bundle of DVDs. Grab a MACH1 to Go! bag full of STEAM activities geared to kids of all ages. Be delighted!</p><p>Ask your local Phoenix Public Library location about available Library-To-Go collections.</p><h2>Step One:</h2><p>Reserve your items through My Account.​​<br></p><h2>Step Two:</h2><p>After you receive your notice that your item(s) are available, drive, bike or walk to your library location during <strong>Curbside Service hours</strong>. <em>To reduce the spread of COVID-19, wear a face covering and follow appropriate social distancing at all times.</em></p><p> <strong>Hours for all locatio​ns (with the exception of South Mountain Community Library:</strong></p><p>Monday through Saturday<br>8 a.m. to noon</p><p>Tuesday, Wednesday & Thursday<br>3:30 to 5:30 p.m.</p><p>Then, follow posted instructions.</p><ul><li>You do not need to call ahead or book an appointment.</li><li>Be sure to bring your cell phone and library card or account number (located along the bottom of the bar code on the back of your card) with you.</li></ul><h2>Step Three:</h2><p>Follow posted instructions:</p><ul><li>Please wait in your car</li><li>Call the posted phone number and have your library card number ready</li><li>Library staff will checkout your held item(s) and deliver them to the trunk or rear of your vehicle<br></li></ul></div>

 

 

 

 

Learn more about Curbside Service.Learn more about Curbside Service.https://www.phoenixpubliclibrary.org/images/Infographic-Phase1-Message6_NewEveningHours12-2020_Eng_810x810.jpg141
Curbside Service at Yucca LibraryCurbside Service at Yucca Libraryhttps://www.phoenixpubliclibrary.org/images/Curbside_YU.JPG163
Curbside Service at Cholla LibraryCurbside Service at Cholla Libraryhttps://www.phoenixpubliclibrary.org/images/Curbside_CH.JPG164
Curbside Service at Acacia LibraryCurbside Service at Acacia Libraryhttps://www.phoenixpubliclibrary.org/images/Curbside_AC.JPG162
Curbside Service at Century LibraryCurbside Service at Century Libraryhttps://www.phoenixpubliclibrary.org/images/Curbside_CE.JPG165
Curbside Service at Mesquite LibraryCurbside Service at Mesquite Libraryhttps://www.phoenixpubliclibrary.org/images/Curbside_ME.JPG167

 

 

 

 

 

 

 

 

 

 

 

 

My AccountMy Account<i class="fad fa-user-circle"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=520https://catalog.phoenixpubliclibrary.org/logon.aspxNew Window
Kids CafeKids Cafehttps://www.phoenixpubliclibrary.org/kids/programs/kids-cafeKids Café provides free meals for youth under age 18, Monday through Saturday during Curbside S​ervice at select library locations.<div class="ExternalClass064C393D4C5547F182EAF78F2FEDFA0F"><p>Kids Café provides free meals for youth under age 18, Monday through Saturday during Curbside S​ervice while supplies last at the libraries listed below. This is a "grab and go" service located near the entrance of the library. Parents/caregivers do not need to bring children to receive meals, however they will be asked to provide proof of children and list each child's name and age. Each qualifying child will receive meals while daily supplies last. On Fridays, customers may request double meals for each child if supplies allow. Meals are provided by St. Mary's Food Bank Alliance. </p><h3>Hours for all Kids Café locations:<br></h3><p> <strong>Monday through Saturday:</strong> 8 to noon<br><strong>Tuesday, Wednesday & Thursday:</strong> 3:30 to 5:30 p.m.</p><hr />​ <p> Kids Café ofrece comidas gratis para jóvenes menores de 18 años de lunes a sá​bado durante las horas del Servicio en La Acera mientras duren las reservas en las bibliotecas enumerados a continuación. Este es un servicio de "agarrar y llevar" ubicado cerca de la entrada de la biblioteca. Los padres /cuidadores no necesitan traer a los niños para recibir comidas, sin embargo, se les pedirá que presenten un comprobante de los niños y que indiquen el nombre y la edad del niño. Cada niño calificado recibirá comida mientras duren las existencias. Los viernes, los clientes pueden solicitar comidas dobles para cada niño si los suministros lo permiten. Las comidas son proporcionadas por St. Mary's Food Bank Alliance. </p><p><span style="color:#262626;font-family:"segoe ui semilight", "segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:1.15em;">Las horas para todas las ubicaciones ofreciendo Kids Café:</span></p><p> <strong>Lunes a sá​bado</strong> de 8 a.m. al mediodía<br><strong>Martes, miércoles y jueves</strong> de 3:30 a 5:30 p.m.</p></div>
Mobile PrintingMobile Printing<i class="fad fa-print"></i>https://www.phoenixpubliclibrary.org/services/computers-internet/mobile-printingPrint any document or web page virtually from your Internet-connected device to a printer at a participating library location as part of our Curbside Pickup service. <div class="ExternalClass8D15FC451A4D4C92A9BA5A7368257EBF"><p>Print any document or web page virtually from your Internet-connected device to a printer at one of the library locations below as part of our Curbside Pickup service. There is no charge for printing and this service is available to both vehicle and walk-up customers.</p><p>Before visiting the library’s Curbside Service, access the link below, and follow the instructions provided. Allow for at least a 30 minute window before your print job will be available for pick-up.</p><p>Once you’ve arrived at the library’s Curbside Service, call the number posted with your e-mail address and a staff member will bring your completed print job to you.​</p><p><em>To reduce the spread of COVID-19, please wear a face covering and practice appropriate social distancing at all times.</em></p><p>​Mobile Printing is currently only available at the following library locations.​<br><br></p><div><h3><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink"><a href="https://www.printeron.net/ppl/burtonbarr" target="_blank" rel="noreferrer noopener">Bur</a></span></span><a href="https://www.printeron.net/ppl/burtonbarr" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">ton Barr Central Library</span></span> </a></h3><h3><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">1221 N. Central Ave., 85008​<br><br></span></h3></div><div><h3><span data-contrast="none"></span><a href="https://www.printeron.net/ppl/acacia" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">Acacia Library</span></span> <br></a><span data-contrast="none" lang="EN-US"></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">750 E. Townley Ave., 85020</span></h3><h3><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">​<br><a href="https://www.printeron.net/ppl/cesarchavez" target="_blank">Cesar Chavez Library​</a><br>3635 W. Baseline, Rd. 85339</span></h3><h3><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span></h3></div><div><h3><span data-contrast="none"></span><a href="https://www.printeron.net/ppl/cholla" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">Cholla Library</span></span> <br></a><span data-contrast="none" lang="EN-US"></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">10050 Metro Parkway E., 85051<br> </span></h3></div><div><h3><span data-contrast="none"></span><a href="https://www.printeron.net/ppl/desertsage" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US" style="color:#0072c6;"><span data-ccp-charstyle="Hyperlink">Desert Sage Library</span></span></a><span data-contrast="none" style="color:#0072c6;"></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> <br>7602 W. Encanto Blvd., 85035<br><br></span></h3></div><div><h3><span data-contrast="none"></span><a href="https://www.printeron.net/ppl/harmon" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">Harmon Library</span></span> <br></a><span data-contrast="none" lang="EN-US"></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">1325 S. 5th Ave., 85003<br> </span></h3></div><div><h3><span data-contrast="none"></span><a href="https://www.printeron.net/ppl/juniper" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">Juniper Library</span></span> <br></a><span data-contrast="none" lang="EN-US"></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">1825 W. Union Hills Dr., 85027</span></h3><h3><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">​<br><a href="https://www.printeron.net/ppl/ocotillo" target="_blank">Ocotillo Library & Workforce Literacy Center</a></span></h3><h3><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}">102 W. Southern Ave., 85041</span></h3><h3><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"><span style="color:#0072c6;">​</span><br style="color:#0072c6;"><a href="https://www.printeron.com/ppl/paloverde" target="_blank">Palo Verde Library​</a><br>4402 N. 51st Ave.<br><br></span></h3></div><div><h3><span data-contrast="none"></span><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink"><a href="https://www.printeron.net/ppl/saguaro" target="_blank">Saguaro Library​</a></span></span> <br>2808 N. 46th St., 85008<br><span data-contrast="none" lang="EN-US"></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span></h3></div><div><h3><span data-contrast="none"></span><a href="https://www.printeron.net/ppl/yucca" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">Yucca Library</span></span></a><span data-contrast="none"></span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> <br>5648 N. 15th Ave., 85015​</span></h3></div></div>
Questions and CommentsQuestions and Commentshttps://www.phoenixpubliclibrary.org/services/ask-us/emailAsk us via email. Contácten​os con preguntas o comentario generales.<div class="ExternalClassE78AD7F24ACB4285AC298AAEA29117E2"><p>​Ask us via email. Contácten​os con preguntas o comentario generales.</p><p>We strive to answer questions within 48 hours, excluding weekends. Responses are sent via email; please include a valid email address to ensure a reply.</p><p><em>Due to a high volume of calls and inquiries in response to our newly launched Curbside Service, you may experience a temporary delay in our reply to your email. Thank you for your patience. One of our library staff will respond to you as soon as possible.</em><br></p></div>

 

 

 

 

 

 

 

 

 

 

 

 

What time may I pick up my items?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=87What time may I pick up my items?87<div class="ExternalClass93DD86EF2755431F86271E1B6010D49D"><p>​​​​What time may I pick up my items?<br></p></div><div class="ExternalClass2AFEADDEF23A4AC4AED2DDACFB7829C5"><p>Curbside Service is available at 16 Phoenix Public Library locations (South Mountain Community Library customers may pick up their held items at Ocotillo L​ibrary) during the following hours.</p><p><strong>Hours for all locations (with the exception of South Mountain Community Library:</strong><br></p><p>Monday through Saturday<br>8 a.m. to noon</p><p>Tuesday, Wednesday & Thursday<br>3:30 to 5:30 p.m.​</p> <br><br></div>
Who can use Curbside Service?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=88Who can use Curbside Service?88<div class="ExternalClassD8F18861805F47EDA33E883F8F3F0D32"><p>​​​Who can use Curbside Service?<br></p></div><div class="ExternalClassA225F19C90C24E5AB592A7EC2813169F"><p>​Curbside Service is available for Phoenix Public Library customers with a current Phoenix Public Library account. If you are experiencing any issues with your library account, please contact us at 602-262-4636. To apply for a Phoenix Public Library card, please visit the eCard Registration page.<br></p></div>
Who can pick up my items?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=89Who can pick up my items?89<div class="ExternalClass0B4225313183445795C14BADF0C60EBE"><p>​​Who can pick up my items?<br></p></div><div class="ExternalClass4BA9F90F6BE04335884C5CB24E4F1C93"><p>​​​​Anyone may pick up your items, they must have your library card account number (located along the bar code on the back of your card) and be prepared to provide that after calling the posted number.<br></p></div>
How do I reserve an item?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=90How do I reserve an item?90<div class="ExternalClass8AD9502FE4F348DFA70344F3262F0E3D"><p>​​​​​How do I reserve an item?<br></p></div><div class="ExternalClass682BF927C11741159922659EC80B1716"><p>You can reserve most titles online through your My Account feature. Requests are limited to 15 items per customer at a time. Once your hold is available for pick up, you will be notified. Please be sure to keep your preferred contact information current through your "My Account" feature. Having trouble placing holds? Give us a call at 602-262-4636 (Monday, Friday & Saturday from 8 a.m. to 5 p.m. and Tuesday, Wednesday & Thursday from 8 a.m. to 5:30 p.m.) or Ask Us via email.​<br></p></div>
How long will my holds be available for pickup after I receive notification?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=91How long will my holds be available for pickup after I receive notification?91<div class="ExternalClass490A4D0E1BD84D21A2E168C20868571F"><p>​​​​How long will my holds be available for pickup after I receive notification?<br></p></div><div class="ExternalClass6D31EA9BD4F44763885C6993E1BF5F59"><p>Your holds will be available for 10 days from the date that you receive your notification that your item is ready for pick up.<br></p></div>
How long can I keep my checked out items?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=92How long can I keep my checked out items?92<div class="ExternalClass8DA1A4ED51CD43E7ABC84978D986893D"><p>How long can I keep my checked out items?</p><br></div><div class="ExternalClass329F1C0E14B14445B26F347BCAEA5650"><p>Phoenix Public Library is returning to observing our standard loan period of 21 days for all physical items. You should receive a courtesy notice 3 days before the due date *be sure to keep your contact information current through My Account associated with your library account. Our Auto Renew service will automatically renew your eligible items on the due date, up to a maximum of six times, as long as:</p><ul><li>No holds have been placed on them by other library customers and/or</li><li>The current amount owed on your account does not exceed $25.</li><li>*Best Picks items cannot be renewed​</li></ul></div>
Where do I return items?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=93Where do I return items?93<div class="ExternalClassA3192CB1DF584584961404F08D47D305"><p>Where do I return items?</p><br></div><div class="ExternalClassA48A410092A04D7E9BAB33271A7DE076"><p>​​​​​With the exception of South Mountain Community Library, all Phoenix Public Library locations' book drops are available 24/7. You may return your items at any of the open book drops, regardless of which location you picked your items up from.​</p></div>
What about Interlibrary Loan?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=94What about Interlibrary Loan?94<div class="ExternalClass9F4D82A921D64412AEE7913E47D84E71"><p>What about Interlibrary Loan?<br></p></div><div class="ExternalClass65A3D27698FE416E81B2279B73DF5BDB"><p>The Interlibrary Loan department is now accepting returns.</p><p>Please return interlibrary loan materials to your local Phoenix Public Library location as soon as possible during Curbside Service hours. No overdue fees will be charged. South Mountain Community Library remains fully closed.</p><p>Currently we are unable to accept new Interlibrary Loan requests however we are looking forward to reinstating service as soon as possible.</p><p>If you have any questions, please contact us at 602-262-4636 or email pnx@phoenix.gov. <br></p></div>
Why are items I have returned still showing as checked out on my library account?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=95Why are items I have returned still showing as checked out on my library account?95<div class="ExternalClass77732DC6CEF8463C8B75D81C90977F34"><p>​​​​Why are items I have returned still showing as checked out on my library account?<br></p></div><div class="ExternalClass744BBC8F96884B96BF78F52C49567492"><p>​​In order to ensure the health and safety of our staff and customers, we are holding all returned items for a minimum of 4 days before checking those items in. Depending on the time and day you return an item, as compared with library hours of operation, it could take 5-7 days for your library account to reflect a returned item. If you have returned your item(s) and that is not yet reflected on your account, please feel free to contact us at 602-262-4636.<br></p></div>
How do I renew my Phoenix Public Library card?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=96How do I renew my Phoenix Public Library card?96<div class="ExternalClassEEF62F9315AD4BD290D0C6C66292D941"><p>​​​​​How do I renew my Phoenix Public Library card?<br></p></div><div class="ExternalClass56851765E8B747E69ACE8FB142DC455A"><p>​You may renew your Phoenix Public Library card online through your My Account function or you may call 602-262-4636 (Monday, Friday & Saturday from 8 a.m. to 5 p.m. and Tuesday, Wednesday & Thursday from 8 a.m. to 5:30 p.m.)​<br></p></div>