| Affiliate Libraries | Affiliate Libraries | <i class="fa-solid fa-books"></i> | https://www.phoenixpubliclibrary.org/locations/affiliate-libraries | Phoenix Public Library partners with a number of Valley organizations to provide affiliate libraries and library collections to the community. | <div class="ExternalClassA921EEE5BE7C4C84A8568D4763B9E4BE"><p>Phoenix Public Library partners with a number of Valley organizations to provide affiliate libraries and library collections to the community. <br></p><p>Phoenix Public Library has four affiliates which share its catalog.<br></p><ul><li>The Emily Center Family Health Library</li><li>Heard Museum<br></li><li>Irish Cultural Center & McClelland Library<br></li><li>The Gene and Cathie Lemon Art Research Library at Phoenix Art Museum<br></li></ul>Affiliate library collections are for <strong style="color:#ed0033;"><em>reference only</em></strong> with two exceptions:<div><ul><li>Some Emily Center items can be checked out; this is indicated in the catalog record. Customers must go to the library in person. There is no charge to check out items from the Emily Center.<br></li><li>The Irish Cultural Center also has select items which can be checked out. To do so, you must be a member of the Irish Cultural Center & McLelland Library. Anyone can use materials within the McClelland Library building.<br></li></ul><div><br></div></div></div> | | |
| Billing | Billing | <i class="fa-solid fa-file-invoice-dollar"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/billing | Effective September 6, 2022, Phoenix Public Library resumed billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. | <div class="ExternalClass7B3B4B4E0AA04CE4827297582C1C06B4"><p>At the onset of the COVID pandemic, Phoenix Public Library temporarily paused applying charges to accounts for long overdue, lost and/or damaged items as part of the library’s pandemic safety and customer service adjustments.<br></p><p><strong>Effective September 6, 2022</strong>, Phoenix Public Library resumed billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. An item is considered “long overdue” when it has not been returned more than 51 days from the day it was due. </p><p>Accounts with a balance of $25 or more may not check out or renew library items.</p><h3>What you need to know:</h3><ul><li><p>Library customers with checked out items that are long overdue, lost and/or damaged, and have provided Phoenix Public Library with an email address should have received an email with details.<br></p></li><li><p>Library customers can visit phoenixpubliclibrary.org to check their <a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank">My Account</a>. Your account will reflect the titles of the items checked out and due dates.<br></p></li><li><p>Return any overdue items. You will not be charged a replacement fee for items returned undamaged. Items can be returned to any <a href="/locations" target="_blank">Phoenix Public Library location</a>, check the <a href="/locations" target="_blank">Hours and Locations page</a> for addresses and hours of operation, and book drops are available 24/7.</p></li><li><p>If you have account-specific questions, please reach out to us. You can reach us by calling our Call Center at 602-262-4636 (Monday & Saturday from 9 a.m. to 5 p.m., Tuesday, Wednesday, Thursday from 9 a.m. to 7 p.m., and Sunday from 1 to 5 p.m.), send us an email through <a href="/services/ask-us" target="_blank">Ask Us</a> or visit one of our <a href="/locations" target="_blank">17 locations</a>.<br></p></li></ul><div><br></div></div> | | |
