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Ask UsAsk Us<div class="ExternalClass05FA82D84C824C82A82CFB36E8DA67EC"><p>​We are unable to answer legal or medical questions, search microforms or research obituaries. If your question is beyond the scope of our resources, we will let you know.<br></p><div><h2><span data-contrast="auto" lang="EN-US">Call Us</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></h2></div><div><p><span data-contrast="auto" lang="EN-US">For immediate assistance please telephone the Call Center at (602) 262-4636.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></p></div><div><h3><span data-contrast="auto" lang="EN-US">Call Center hours:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></h3></div><div><p><span data-contrast="auto" lang="EN-US">Monday: 9 a.m. to 5 p.m.<br></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Tuesday: 9 a.m. to 7 p.m.<br>Wednesday: 9 a.m. to 7 p.m.<br>Thursday: 9 a.m. to 7 p.m.<br>Friday: 9 a.m. to 5 p.m.<br>Saturday: 9 a.m. to 5 p.m.<br>Sunday: 1 p.m. to 5 p.m.<br><br></span></p></div><p>Due to a high volume of calls and inquiries you may experience a temporary delay in our reply to your email. Thank you for your patience. One of our library staff will respond to you as soon as possible.</p><p>Check out our <a href="/services/faq" target="_blank">FAQs​</a> for currently-offered services and programs during Phoenix Public Library's closure.<br></p><p>All Phoenix Public Library locations, with the exception of South Mountain Community Library, are open. Book drops at all locations are available 24/7. <br></p><h2>Email Us<br></h2></div>

 

 

 

 

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Card Renewals and Address UpdatesCard Renewals and Address Updateshttps://www.phoenixpubliclibrary.org/services/ask-us/renewRenew your library card or update your address. Renovar una tarjeta expirada o modificar domicilio.<div class="ExternalClassD0481D7122D84C088BE0D3B0D0735F10"><p>​Renew your library card or update your address. <br></p><p>Phoenix Public Library cards for customers residing in the city of Phoenix expire every three years. Non-Phoenix residents' cards expire annually. If your library card has expired and you wish to renew it, you may complete the form below to submit a renewal request. <strong>Requests may take up to 48 hours to process</strong>.<br><br></p></div>renew
Help with Your AccountHelp with Your Accounthttps://www.phoenixpubliclibrary.org/services/ask-us/circulationAsk us a question about your library fees, renewing materials, placing a hold, or your password. Contáctenos para obtener ayuda con sus honorarios, la renovación de materiales, mis retenciones, o su contraseña.<div class="ExternalClass8292D06AD04A4BC284B596AEB835AA87"><p></p><p><strong>Ask us a question about</strong> your library fees, renewing materials, placing a hold, or your password.</p><p><strong>Contáctenos para obtener ayuda con</strong> sus honorarios, la renovación de materiales, mis retenciones, o su contraseña.<br></p></div>circulation
Help with eBooks and Downloadable MediaHelp with eBooks and Downloadable Mediahttps://www.phoenixpubliclibrary.org/services/ask-us/emedia<div class="ExternalClassC5469409151149A189CB85248C597A87"><p>​We will respond to your question as soon as possible. We strive to answer questions within 48 hours, excluding weekends. Responses are sent via email; please include a valid email address to ensure a reply.<br><br></p></div>emedia
Interlibrary LoanInterlibrary Loan<i class="fas fa-books"></i>https://www.phoenixpubliclibrary.org/services/ask-us/interlibrary-loanAsk Us about Interlibrary Loan<div class="ExternalClass873012F7BC5C4620A0D855B7D7AF9CFB"><p>​Ask Us about Interlibrary Loan<br></p><div><br></div>Interlibrary Loan allows customers to access print material not owned by Phoenix Public Library.​ <br><div><br></div><div>A library account holder with full privileges may have a maximum of six (6) Interlibrary Loan (ILL) items requested or checked out at any time. Library account holders with a 3-item restriction cannot use ILL. ILL materials are not included in the 35-item checkout limit, will not be visible through My Account, and are not eligible to be renewed. Only personal library account holders may borrow ILL materials. <br></div><p><br></p></div>interlibrary-loan
Questions and CommentsQuestions and Comments<i class="fas fa-question"></i>https://www.phoenixpubliclibrary.org/services/ask-us/emailAsk us via email. Contácten​os con preguntas o comentario generales.<div class="ExternalClassE78AD7F24ACB4285AC298AAEA29117E2"><p>​Ask us via email. Contácten​os con preguntas o comentario generales.</p><p>We strive to answer questions within 48 hours, excluding weekends. Responses are sent via email; please include a valid email address to ensure a reply.​<br><br></p></div>email
Suggest a PurchaseSuggest a Purchasehttps://www.phoenixpubliclibrary.org/services/ask-us/suggest-a-purchase<div class="ExternalClassF713ECB9F609493E8A99A055C1089841"><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;">Library staff will usually respond to your request within two to three business days (Monday-Friday). However, during very busy times, response times may take longer (up to ten business days).  Library staff will not consider requests for which we do not receive a <strong>valid Phoenix Library card number with a valid email address matching the cardholder’s information</strong>.   <br></p><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;">When recommending a title for our collection, please help us meet <strong>the needs of all customers</strong> by entering <strong>one title per form</strong>.  We are able to respond to up to ten requests per month per library <strong>account and matching email address</strong>.<br></p><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;"><br></p><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;"><span lang="es">El personal de la biblioteca generalmente responderá a su solicitud en un plazo de dos a tres días (de lunes a viernes). Sin embargo, en momentos de mucha actividad, los tiempos de respuesta pueden ser más largos (hasta diez días). El personal de la biblioteca no considerará solicitudes para las cuales no recibamos <strong>un número de tarjeta de Phoenix Public Library válido con una dirección de correo electrónico válida que coincida con la información de la cuenta de biblioteca</strong>. </span></p><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;">Cuando recomiende un título para nuestra colección, ayúdenos a satisfacer <strong>las necesidades de todos los clientes</strong> ingresando <strong>un título por formulario</strong>. Podemos responder hasta diez solicitudes cada mes por <strong>​cuenta de biblioteca y dirección de correo electrónico coincidente.​</strong></p><p><br></p></div>suggest-a-purchasehttps://catalog.phoenixpubliclibrary.org/Search/misc/esources.aspx?Target=807

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Help with Greater Phoenix Digital Library (OverDrive)https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=662https://frontline.overdrive.com/?Lib=Phoenix+Public+LibraryHelp with Greater Phoenix Digital Library (OverDrive)New Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7<div class="ExternalClass23BBB0446E3D49EAAC59C2EBECE83635"><p>​Contact OverDrive's Front Line Support for questions specific to the Greater Phoenix Digital Library (OverDrive).<br></p></div>