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Ask UsAsk Us<div class="ExternalClass05FA82D84C824C82A82CFB36E8DA67EC"><p>​We are unable to answer legal or medical questions, search microforms or research obituaries. If your question is beyond the scope of our resources, we will let you know.<br></p><div><h2><span data-contrast="auto" lang="EN-US">Call Us</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></h2></div><div><p><span data-contrast="auto" lang="EN-US">For immediate assistance please telephone the Call Center at (602) 262-4636.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></p></div><div><h3><span data-contrast="auto" lang="EN-US">Call Center hours:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></h3></div><div><p><span data-contrast="auto" lang="EN-US">Monday through Saturday: 10 a.m. to 5 p.m.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><br>Sunday: Closed<br><br></span></p></div><p>Due to a high volume of calls and inquiries you may experience a temporary delay in our reply to your email. Thank you for your patience. One of our library staff will respond to you as soon as possible.</p><p>​All Phoenix Public Library locations are open. Book drops at all locations are available 24/7. <br></p><h2>Email Us<br></h2></div>

 

 

 

 

Contact us with a question or comment and someone will be in touch with you soonContact us with a question or comment and someone will be in touch with you soonhttps://www.phoenixpubliclibrary.org/images/AskUs.jpg172

 

 

Help with Your AccountHelp with Your Account<i class="fa-solid fa-square-question"></i>https://www.phoenixpubliclibrary.org/services/ask-us/circulationAsk us a question about your library fees, renewing materials, placing a hold, or your password. Contáctenos para obtener ayuda con sus honorarios, la renovación de materiales, mis retenciones, o su contraseña.<div class="ExternalClass8292D06AD04A4BC284B596AEB835AA87"><p></p><p><strong>Ask us a question about</strong> your library fees, renewing materials, placing a hold, or your password.</p><p><strong>Contáctenos para obtener ayuda con</strong> sus honorarios, la renovación de materiales, mis retenciones, o su contraseña.<br></p></div>circulation
Help with eBooks and Other eMediaHelp with eBooks and Other eMedia<i class="fa-solid fa-square-question"></i>https://www.phoenixpubliclibrary.org/services/ask-us/emedia​We will respond to your eBooks or other eMedia question as soon as possible.<div class="ExternalClassC5469409151149A189CB85248C597A87"><p>​We will respond to your question as soon as possible. We strive to answer questions within 48 hours, excluding weekends. Responses are sent via email; please include a valid email address to ensure a reply.<br><br></p></div>emedia
Questions and CommentsQuestions and Comments<i class="fa-solid fa-square-question"></i>https://www.phoenixpubliclibrary.org/services/ask-us/emailAsk us via email. Contácten​os con preguntas o comentario generales.<div class="ExternalClassE78AD7F24ACB4285AC298AAEA29117E2"><p>​Ask us via email. Contácten​os con preguntas o comentario generales.</p><p>We strive to answer questions within 48 hours, excluding weekends. Responses are sent via email; please include a valid email address to ensure a reply.​<br><br></p></div>email
Request a Library VisitRequest a Library Visit<i class="fa-solid fa-book-open-reader"></i>https://www.phoenixpubliclibrary.org/services/ask-us/request-a-library-visit​Request a visit from Phoenix Public Library!<div class="ExternalClass2BCBF89454C24F33B33CC2E9018B8F2F"><h4>​Request a visit from Phoenix Public Library!<br></h4><p>Interested in a classroom or event visit from Phoenix Public Library outreach staff or in having Phoenix Public Library's Bookmobile come out to your location? Make your request below.​<br></p></div>request-a-library-visit
Request an AccommodationRequest an Accommodation<i class="fa-solid fa-tty"></i>https://www.phoenixpubliclibrary.org/services/ask-us/accommodationsDo you require an accommodation?<div class="ExternalClassEF56A268304C46D18056012DB8336704"><p>​Do you require an accommodation to participate in a Phoenix Public Library program, service, or activity? <br><br></p></div>accommodations
Suggest a PurchaseSuggest a Purchase<i class="fa-solid fa-cart-shopping"></i>https://www.phoenixpubliclibrary.org/services/ask-us/suggest-a-purchase<div class="ExternalClassF713ECB9F609493E8A99A055C1089841"><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;">Library staff will usually respond to your request within two to three business days (Monday-Friday). However, during very busy times, response times may take longer (up to ten business days).  Library staff will not consider requests for which we do not receive a <strong>valid Phoenix Library card number with a valid email address matching the cardholder’s information</strong>.   <br></p><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;">When recommending a title for our collection, please help us meet <strong>the needs of all customers</strong> by entering <strong>one title per form</strong>.  We are able to respond to up to five requests per month per library <strong>account and matching email address</strong>. <br></p><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;"><span lang="es">El personal de la biblioteca generalmente responderá a su solicitud en un plazo de dos a tres días (de lunes a viernes). Sin embargo, en momentos de mucha actividad, los tiempos de respuesta pueden ser más largos (hasta diez días). El personal de la biblioteca no considerará solicitudes para las cuales no recibamos <strong>un número de tarjeta de Phoenix Public Library válido con una dirección de correo electrónico válida que coincida con la información de la cuenta de biblioteca</strong>. </span></p><p style="color:#333333;font-family:"helvetica neue", helvetica, arial, sans-serif;font-size:14px;background-color:#ffffff;">Cuando recomiende un título para nuestra colección, ayúdenos a satisfacer <strong>las necesidades de todos los clientes</strong> ingresando <strong>un título por formulario</strong>. Podemos responder hasta cinco solicitudes cada mes por <strong>​cuenta de biblioteca y dirección de correo electrónico coincidente.​</strong></p><p><br></p></div>suggest-a-purchasehttps://catalog.phoenixpubliclibrary.org/Search/misc/esources.aspx?Target=807

 

 

 

 

 

 

 

 

 

 

FAQsFAQs<i class="fa-solid fa-circle-question"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1198https://www.phoenixpubliclibrary.org/services/faqSame Window
Request a Visit from the Library!Request a Visit from the Library!<i class="fa-solid fa-book-open-reader"></i>https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1335<div class="ExternalClass7DBDD2090A5E4F22B3C99FD228027759"><div><table class="ms-formtable" border="0" cellpadding="0" cellspacing="0" width="100%" style="margin-top:8px;"><tbody><tr><td valign="top" class="ms-formbody" width="350px"><div><div><div class="ExternalClassB2F8B6B940D741D094E98CB1277C1277"><p>Interested in a classroom or event visit from Phoenix Public Library outreach staff or in having Phoenix Public Library's Bookmobile come out to your location? Make your request here!<br></p></div></div></div></td></tr></tbody></table></div><p>​​<br></p></div>https://www.phoenixpubliclibrary.org/services/ask-us/request-a-library-visitSame Window

 

 

 

 

Help with Greater Phoenix Digital Library (OverDrive)https://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=662https://frontline.overdrive.com/?Lib=Phoenix+Public+LibraryHelp with Greater Phoenix Digital Library (OverDrive)New Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7<div class="ExternalClass23BBB0446E3D49EAAC59C2EBECE83635"><p>​Contact OverDrive's Front Line Support for questions specific to the Greater Phoenix Digital Library (OverDrive).<br></p></div>
​Help with Kanopyhttps://www.phoenixpubliclibrary.org/Lists/Links/DispForm.aspx?ID=1334https://urldefense.com/v3/__https:/survey.alchemer.com/s3/6586124/Kanopy-Support-Form__%3b%21%21LkjWUF49MRd51_ry%21fbF5grIlDllBNxgmihotQfwZEiqLa5x2fjaj9Wp-1TtJhX4m1Utrxu0WY-d4Cclk0zi9xVQY8nMP5x3Owsi6y-vIALr73AE$​Help with KanopyNew Window0x0100B7E011FE46583C4E8C35CBD368DCEE8D0079739691E7ACA5418776612748C8B5B7<div class="ExternalClass80D6E0B1222943148A5624C6817EAE14"><p>​Contact Kanopy's front line support for questions specific to Kanopy.​<br></p></div>