| Billing | Billing | <i class="fa-solid fa-file-invoice-dollar"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/billing | Effective September 6, 2022, Phoenix Public Library resumed billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. | <div class="ExternalClass7B3B4B4E0AA04CE4827297582C1C06B4"><p>At the onset of the COVID pandemic, Phoenix Public Library temporarily paused applying charges to accounts for long overdue, lost and/or damaged items as part of the library’s pandemic safety and customer service adjustments.<br></p><p><strong>Effective September 6, 2022</strong>, Phoenix Public Library resumed billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. An item is considered “long overdue” when it has not been returned more than 51 days from the day it was due. </p><p>Accounts with a balance of $25 or more may not check out or renew library items.</p><h3>What you need to know:</h3><ul><li><p>Library customers with checked out items that are long overdue, lost and/or damaged, and have provided Phoenix Public Library with an email address should have received an email with details.<br></p></li><li><p>Library customers can visit phoenixpubliclibrary.org to check their <a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank">My Account</a>. Your account will reflect the titles of the items checked out and due dates.<br></p></li><li><p>Return any overdue items. You will not be charged a replacement fee for items returned undamaged. Items can be returned to any <a href="/locations" target="_blank">Phoenix Public Library location</a>, check the <a href="/locations" target="_blank">Hours and Locations page</a> for addresses and hours of operation, and book drops are available 24/7.</p></li><li><p>If you have account-specific questions, please reach out to us. You can reach us by calling our Call Center at 602-262-4636 (Monday & Saturday from 9 a.m. to 5 p.m., Tuesday, Wednesday, Thursday from 9 a.m. to 7 p.m., and Sunday from 1 to 5 p.m.), send us an email through <a href="/services/ask-us" target="_blank">Ask Us</a> or visit one of our <a href="/locations" target="_blank">17 locations</a>.<br></p></li></ul><div><br></div></div> | billing | |
| Interlibrary Loan | Interlibrary Loan | <i class="fas fa-route"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/interlibrary-loan | Interlibrary Loan allows customers to access print material not owned by Phoenix Public Library. | <div class="ExternalClass36B47FB0BBC841BCA437121801D38791"><h3>Interlibrary Loan allows customers to access print material not owned by Phoenix Public Library.</h3><p><br>A library account holder with full privileges may have a maximum of six (6) Interlibrary Loan (ILL) items requested or checked out at any time. Library account holders with a 3-item restriction cannot use ILL. ILL materials are not included in the 35-item checkout limit, will not be visible through <a href="https://catalog.phoenixpubliclibrary.org/logon.aspx">My Account</a>, and are not eligible to be renewed. Only personal library account holders may borrow ILL materials. <br></p><p><br></p></div> | interlibrary-loan | |
| Library Cards | Library Cards | <i class="fa-duotone fa-cards-blank"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/library-cards | Library cards are free to Maricopa County residents - learn how to get one. Renew your card online. Report when a card is lost. Learn about obtaining an eCard online. | <div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><h2>Get a Card</h2><p><br>A Phoenix Public Library card is available FREE to Maricopa County residents. Visit any
<a title="Find a library near you" href="/locations">Phoenix Public Library location </a>to complete a library card application.</p><p>You must have a valid photo ID, such as an original driver's license with your current address. </p><p>If your photo ID does not include your current address, you must present another document to verify your address, such as a utility bill or mail addressed to you postmarked within the last 30 days, an imprinted check or deposit slip, or a voter registration card.</p><p>Non-Maricopa County residents may purchase a card for $40. Non-Arizona residents are not eligible for cards.</p><p>A parent or legal guardian must present valid photo ID and address verification in order for children (under the age of 13) to receive a card. A card will only be issued if the child is present.</p><p>Customers, age 13-17, who do not have identification or a responsible party present, may have a temporary card with limited loan privileges issued for the day; a permanent card will be mailed to their home address.</p><h2>How to Report a Lost Card</h2><p><br>You can report a lost card or key tag by phone (602-262-4636) or in person by
<a title="Find a library near you" href="/locations">visiting any of our 17 locations</a>. Until a card or key tag is reported lost, the cardholder is responsible for all materials checked out to the card or key tag, including any items that have been claimed to have been returned. A valid photo ID is required before a replacement card can be issued.</p><p>Customers may replace a library card free of charge.</p><h2>Expired card?</h2><p><br>If you live within Phoenix city limits, you must renew your card every three years. If you are not a Phoenix resident, you must renew your card annually. You may submit a request online to renew your library card.</p><h2>Teacher Cards</h2><p><br>Teacher Cards are to be used by teachers to select materials for classroom use and curriculum. Teachers may also use for class visits to select materials. Visit a
<a href="/locations">Phoenix Public Library location</a> with a form of teacher identification (school ID) to get a Teacher Card.</p><ul><li>Check out limit for a Teacher Card is a total of 50 items.</li><li>Hold limit of 15 items at a time.</li><li>Items checked out on a Teacher Card have a loan period of 4 weeks.</li><li>Personal library card must be in good standing.</li></ul><p>Further details about Teacher Cards can be obtained at signup.</p><h2>eCard</h2><p><br>Don't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our
<a href="/browse/elibrary">eLibrary</a>. If you use an eCard to access the Greater Phoenix Digital Library, please be aware that if you change your eCard to a regular library card, you will need to merge your accounts to retain access to any borrowed items or holds. To merge your accounts,
<a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers,
<a href="/services/ask-us/email" target="_blank">contact Library Staff.</a></p><br></div> | library-cards | |
| Library Fees | Library Fees | <i class="fa-solid fa-circle-dollar"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/library-fees | | <div class="ExternalClassC4596072C7FD4E80B6EE303F7BCA0B4C"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><h4>"Our libraries offer far more to residents than books--they offer the path to a changed future. Their resources are available to all but we know that for some residents, the prospect of a late fee can act as a deterrence to using library services in the first place."<br></h4><h4>- Mayor Kate Gallego on September 10, 2019</h4></blockquote><p><br></p><p><strong>On November 18, 2019, Phoenix Public Library waived all existing overdue fines and discontinued the practice of applying overdue fines to items returned late.</strong></p><p>The principal goal of the library is to make library services and materials available to those that need it most. Becoming a fine free library helps us further attain this goal.</p><p>Phoenix will be the first of the 5 largest U.S. cities to adopt a fine free program.</p><h3>What does this mean for me, the customer?</h3><ul><li>On November 18, Phoenix Public Library:</li><li>Forgave existing overdue fines</li><li>Eliminated charging overdue fines</li><li>Fees charged for lost items (Replacement Fee) has remained the same.</li></ul><h3>Timeline for a Checked Out Item:<br></h3><ul><li>3 days before item is due: Courtesy notice</li><li>3 days later: First overdue notice</li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>51 days late: Bill issued for item replacement fee</li><li>Item returned after 50 days: Replacement fee waived<br><br></li></ul></div> | library-fees | |
| eCard Registration | eCard Registration | <i class="fad fa-address-card"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/ecard-registration | Don't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our eLibrary. | <div class="ExternalClass4DCEE2130E454A20B5950E1F2444452D"><p>Welcome! Complete the online application to get your eCard number now. If you already have a Phoenix Public Library card, you do not need an eCard. You already have access to all Phoenix Public Library online services. If your card is expired, you may <a href="/services/ask-us/renew" target="_blank">renew your card online now</a>.</p><p>Phoenix and other Maricopa County residents can now get immediate 24/7 access to Phoenix Public Library's online services, including:<br></p><ul><li>Bestselling eBooks and eAudiobooks from Greater Phoenix Digital Library and hoopla</li><li>Music and movies from Freegal and hoopla</li><li>A wide variety of research databases</li><li>Great eLearning tools like Universal Class, Rocket Languages, and LearningExpressLibrary<br></li></ul><p>Please be aware that if you change your eCard to a regular library card and you use the Greater Phoenix Digital Library, you will need to merge your accounts to retain access to your holds and borrowed items. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us">contact Library Staff</a>.</p><p>If you have any trouble with this form, please <a href="/services/ask-us">Ask Us</a>.<br><br></p></div> | ecard-registration | |
