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Borrowing ItemsBorrowing Items<div class="ExternalClass684F37C9E3A54AC6A463843CC95039D3"><h1>Borrowing Policies</h1><h2>By the Numbers</h2><p>​Phoenix Public Library customers can check out up to 35 items at any given time, per the following:<br></p><ul><li>Maximum Number of DVDs (at any one time): 10</li><li>Maximum Number of Videos (at any one time): 10</li><li>Maximum Number of CDs or Audiobooks (at any one time): 10</li></ul><h3>Loan Periods<br></h3><p>Books, CDs, Audiobooks and DVDs have a loan period of 21 days.</p><p>Magazines have a loan period of 21 days and <em>are not renewable.</em></p><h2>Renewing Materials</h2><p></p><p>Renewals may be done in person at one of our 17 locations, online, or by calling 602-534-6666.</p><p>Library items may be renewed as long as no holds have been placed on them by other library customers. Items may be renewed a <strong>maximum of 6 times.</strong></p><p>Renewals may also be made by phoning the Call Center at 602 262-4636 if the services listed above are unavailable.<br></p><h3>Autorenew<br></h3><p>Your eligible materials will automatically be renewed on the due date.  Library items will be automatically renewed as long as no holds have been placed on them by other library customers. Items may be renewed a maximum of 6 times.</p><h2>​Requesting a Hold<br></h2><p>Using the Library's online catalog, you may request up to 6 circulating items at a time to be delivered to the Library location of your choice. You may also place requests with the assistance of a Library staff member.</p><p>All requests for materials are on a first-come, first-served basis and are subject to availability.</p><p>Using your Library account, you may cancel or postpone your requests.</p><p>You will receive notification once your items are available for pickup. The items must be picked up by the date indicated next to the item listed in your account. Please pick up all items as soon as possible.</p><h2>Returning Materials</h2><p>With the exception of Interlibrary Loan materials, materials may be returned to any one of our 1​7 locations. Book drops are available for after-hours returns. Payments may also be made at any Library location.<br></p></div>

 

 

 

 

 

 

Library CardsLibrary Cardshttps://www.phoenixpubliclibrary.org/services/borrowing/library-cardsLibrary cards are free to Maricopa County residents - learn how to get one. Renew your card online. Report when a card is lost. Learn about obtaining an eCard online.<div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><h2>​Get a Card</h2><p>A Phoenix Public Library card is available FREE to Maricopa County residents. Visit any <a title="Find a library near you" href="/locations">Phoenix Public Library location </a>to complete a library card application.</p><p>You must have a valid photo ID, such as an original driver's license with your current address. </p><p>If your photo ID does not include your current address, you must present another document to verify your address, such as a utility bill or mail addressed to you postmarked within the last 30 days, an imprinted check or deposit slip, or a voter registration card.</p><p>Non-Maricopa County residents may purchase a card for $40. Non-Arizona residents are not eligible for cards.</p><p>A parent or legal guardian must present valid photo ID and address verification in order for children (under the age of 13) to receive a card. A card will only be issued if the child is present.</p><p>Customers, age 13-17, who do not have identification or a responsible party present, may have a temporary card with limited loan privileges issued for the day; a permanent card will be mailed to their home address.</p><h2>How to Report a Lost Card</h2><p>You can report a lost card or key tag by phone (602-262-4636) or in person by <a title="Find a library near you" href="/locations">visiting any of our 17 locations</a>. Until a card or key tag is reported lost, the cardholder is responsible for all materials checked out to the card or key tag, including any items that have been claimed to have been returned. A valid photo ID is required before a replacement card can be issued.</p><p>Customers may replace a library card free of charge.</p><h2>Expired card?</h2><p>If you live within Phoenix city limits, you must renew your card every three years. If you are not a Phoenix resident, you must renew your card annually. You may submit a​ request online to renew your library card.</p><h2>Teacher Cards</h2><p>Teacher Cards ​are to be used by teachers to select materials for classroom use and curriculum. Teachers may also use for class visits to select materials. Visit a <a href="/locations">Phoenix Public Library location</a> with a form of teacher identification (school ID) to get a Teacher Card.</p><ul><li>​Check out limit for a Teacher Card is a total of 50 items.</li><li>Hold limit of 10 items at a time.</li><li>Items checked out on a Teacher Card have a loan period of 4 weeks.</li><li>Personal library card must be in good standing.</li></ul><p>Further details about Teacher Cards can be obtained at signup.</p><h2>eCard</h2><p>Don't have a library card or can't get in to obtain a library card? Use our online registrati​on form to get one that will give you immediate access to everything in our <a href="/browse/elibrary">eLibrary</a>. ​If you use an eCard to access the Greater Phoenix Digital Library, please be aware that if you change your eCard to a regular library card, you will need to merge your accounts to ​retain access to any borrowed items or holds. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive​</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us/email" target="_blank">contact Library Staff.​</a></p><br></div>library-cards
Library FeesLibrary Feeshttps://www.phoenixpubliclibrary.org/services/borrowing/library-fees<div class="ExternalClassC4596072C7FD4E80B6EE303F7BCA0B4C"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><h4>​"Our libraries offer far more to residents than books--they offer the path to a changed future. Their resources are available to all but we know that for some residents, the prospect of a late fee can act as a deterrence to using library services in the first place."<br></h4><h4>- Mayor Kate Gallego on September 10, 2019</h4></blockquote><p><br></p><p><strong>​On November 18, 2019, Phoenix Public Library waived all existing overdue fines and discontinued the practice of applying overdue fines to items returned late.</strong></p><p>​The principal goal of the library is to make library services and materials available to those that need it most. Becoming a fine free library helps us further attain this goal.</p><p>Phoenix will be the first of the 5 largest U.S. cities to adopt a fine free program.</p><h3>What does this mean for me, the customer?</h3><ul><li>On November 18, Phoenix Public Library:</li><li>Forgave existing overdue fines</li><li>Eliminated charging overdue fines</li><li>Fees charged for lost items (Replacement Fee) has remained the same.</li></ul><h3>Timeline for a Checked Out Item:<br></h3><ul><li>3 days before item is due: Courtesy notice</li><li>3 days later: First overdue notice</li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>51 days late: Bill issued for item replacement fee</li><li>Item returned after 50 days: Replacement fee waived<br><br></li></ul></div>library-fees
eCard RegistrationeCard Registration<i class="fad fa-address-card"></i>https://www.phoenixpubliclibrary.org/services/borrowing/ecard-registrationDon't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our eLibrary.<div class="ExternalClass4DCEE2130E454A20B5950E1F2444452D"><p>​Welcome! Complete the online application below to get your eCard number now. If you already have a Phoenix Public Library card, you do not need an eCard. You already have access to all Phoenix Public Library online services. If your card is expired, you may <a href="/services/borrowing/renew">renew your card online now</a>.</p><p>During Phoenix Public Library's closure, customers may temporarily place holds and pick up physical items with their Phoenix Public Library eCard.</p><p>Phoenix and other Maricopa County residents can now get immediate 24/7 access to Phoenix Public Library's online services, including:<br></p><ul><li>Bestselling eBooks and eAudiobooks from Greater Phoenix Digital Library and hoopla</li><li>Music and movies from Freegal and hoopla</li><li>A wide variety of research databases</li><li>Great eLearning tools like Universal Class, Rocket Languages, and LearningExpressLibrary<br></li></ul><p>Please be aware that if you change your eCard to a regular library card and you use the Greater Phoenix Digital Library, you will need to merge your accounts to retain access to your holds and borrowed items. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us">contact Library Staff</a>.</p><p>If you have any trouble with this form, please <a href="/services/ask-us">Ask Us</a>.<br></p></div>ecard-registration
​Interlibrary Loan ​Interlibrary Loan https://www.phoenixpubliclibrary.org/services/borrowing/interlibrary-loan<div class="ExternalClass0AF3AF02E5A84223B7D91DDA26F8A78B"><p>​The Interlibrary Loan department is now accepting returns.</p><p>Please return interlibrary loan materials to your local Phoenix Public Library location as soon as possible during Curbside Service hours.  No overdue fees will be charged. South Mountain Community Library remains fully closed.</p><p>Currently we are unable to accept new Interlibrary Loan requests however we are looking forward to reinstating service as soon as possible.</p><p>If you have any questions, please contact us at 602-262-4636 or email pnx@phoenix.gov. ​<br></p></div>interlibrary-loan

 

 

 

 

 

 

 

 

 

 

Renew Your Library CardRenew Your Library Cardhttps://www.phoenixpubliclibrary.org/services/ask-us/renewPhoenix Public Library cards for customers residing in the city of Phoenix expire every three years. Non-Phoenix residents' cards expire annually.<div class="ExternalClass4BA18BF912B84CD49A8C530D4DF694B1"><p>​Phoenix Public Library cards for customers residing in the city of Phoenix expire every three years.  Non-Phoenix residents' cards expire annually. ​If your library card has expired and you wish to renew it, you may complete the form below to submit a renewal request. <strong>Requests may take up to 48 ho​urs to process.​</strong></p></div>