| Billing | Billing | <i class="fa-solid fa-file-invoice-dollar"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/billing | Phoenix Public Library bills customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. | <div class="ExternalClass7B3B4B4E0AA04CE4827297582C1C06B4"><p>Phoenix Public Library bills customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. An item is considered “long overdue” when it has not been returned more than 51 days from the day it was due. <br></p><p>Accounts with a balance of $25 or more may not check out or renew library items.</p><h3>What you need to know:</h3><ul><li><p>Library customers with checked out items that are long overdue, lost and/or damaged, and have provided Phoenix Public Library with an email address should have received an email with details.<br></p></li><li><p>Library customers can visit phoenixpubliclibrary.org to check their <a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank">My Account</a>. Your account will reflect the titles of the items checked out and due dates.<br></p></li><li><p>Return any overdue items. You will not be charged a replacement fee for items returned undamaged. Items can be returned to any <a href="/locations" target="_blank">Phoenix Public Library location</a>, check the <a href="/locations" target="_blank">Hours and Locations page</a> for addresses and hours of operation, and book drops are available 24/7.</p></li><li><p>If you have account-specific questions, please reach out to us. You can reach us by calling our Call Center at 602-262-4636 (Monday & Saturday from 9 a.m. to 5 p.m., Tuesday, Wednesday, Thursday from 9 a.m. to 7 p.m., and Sunday from 1 to 5 p.m.), send us an email through <a href="/services/ask-us" target="_blank">Ask Us</a> or visit one of our <a href="/locations" target="_blank">17 locations</a>.<br></p></li></ul><div><br></div></div> | billing | |
| Get Your Library Card | Get Your Library Card | <i class="fa-duotone fa-solid fa-cards-blank"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/get-your-library-card | Find out if a Phoenix Public Library card or eCard is right for you. | <div class="ExternalClass365DF0490B7F47459074CBECD117F289"><h4>At Phoenix Public Library, we want our customers to have options when accessing the resources they need when they need them. <br></h4><h4>When you Start with Us, everything begins with a Phoenix Public Library card - your golden ticket to a world of FREE information, entertainment, and more!<br></h4><h4>Take a look at each Phoenix Public Library card option and decide which is right for you.<br></h4><p><br></p></div> | get-your-library-card | |
| Holds Lockers | Holds Lockers | <i class="fa-solid fa-table-cells"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/holds-lockers | Holds Lockers are located outside the main entrance of most Phoenix Public Library locations, offering library customers 24/7, contact-free access to pick up library materials. | <div class="ExternalClass2F8D8D790CF84FD88073AE99FFED2E9F"><div><p><span data-contrast="auto" lang="EN-US"><em style="color:#ed0033;">Holds lockers have a 72-hour pickup limit. Any holds with a requested Pickup Area of Outdoor Locker will be held there for 72 hours then moved indoors to the Hold Shelf for the remainder of your hold pickup time. </em><br></span></p><p><span data-contrast="auto" lang="EN-US"><em style="color:#ed0033;">Always check your account to see where your hold is located before coming in to pick it up.</em></span></p><h2><span data-contrast="auto" lang="EN-US">Holds Lockers are located outside the main entrance of most <a href="/locations">Phoenix Public Library locations</a>, offering library customers 24/7, contact-free access to pick up library materials. </span></h2><h3><span data-contrast="auto" lang="EN-US"></span><span data-contrast="auto" lang="EN-US"><br>H</span><span data-contrast="auto" lang="EN-US">ow do they work?</span><span data-ccp-props="{}"> </span></h3><h4><span data-ccp-props="{}"></span>Choose a Library and Pickup Area</h4><p>When placing a hold on your desired item(s) within your online account, you have a choice as to which library location you would like as a pickup location. </p><p>Next - and depending on the location - you will get to choose a<strong> Pickup Area</strong> under the Pickup Area dropdown menu:<br></p></div><div><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1" role="listitem"><strong>Holds Shelf</strong> (inside, during operating hours) or</li><li><strong>Outdoor Locker </strong>(outside, any time)<br></li></ul></div><div><a href="/services/borrowing">Learn more about placing holds and borrowing materials</a>.</div><div><br></div><h4>Confirm Pickup Area Before Picking Up Your Holds<br></h4><div><span data-contrast="auto" lang="EN-US">If you have selected Outdoor Locker as your Pickup Area and the Outdoor Locker is full at the time your item(s) become available, your item(s) will automatically be placed on the Holds Shelf inside the building and will only be available during the library’s open hours. </span></div><div><span data-contrast="auto" lang="EN-US"><br></span></div><div><span data-contrast="auto" lang="EN-US">When you’ve received notice that your item(s) are ready for pickup and before heading over to the library, check your account to confirm your Pickup Area.<br></span></div><div>Once you have been notified that your hold is ready for pickup in the outdoor Holds Locker, you will have 72 hours to pick it up there. After that, staff will relocate your hold to the indoor Hold Shelf for the remainder of your hold pickup time.</div><div><span data-contrast="auto" lang="EN-US"><br></span></div><h4><span data-contrast="auto" lang="EN-US">Checking Out is Easy at the Holds Locker</span></h4><div><span data-contrast="auto" lang="EN-US"></span><span data-contrast="auto" lang="EN-US">When arriving at the Holds Locker, you will scan or type your Phoenix Public Library card number, enter your password and the door of the locker in which your items are placed will open automatically.</span><span data-ccp-props="{"335559685":360}"> </span></div><div><br></div><h4>Which Locations Have Active Holds Lockers?</h4><p><a href="/locations">Every Phoenix Public Library location</a> offers holds lockers as a pickup option at this time with the exception of Cholla Library. <br></p><p><br></p><div><h4><span data-contrast="auto" lang="EN-US">For any questions not addressed by the Frequently Asked Questions below, please feel free to <a href="/services/ask-us">Ask Us</a>.</span></h4></div><p><br></p></div> | holds-lockers | |
| Interlibrary Loan | Interlibrary Loan | <i class="fas fa-route"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/interlibrary-loan | Interlibrary Loan allows customers to access print material not owned by Phoenix Public Library. | <div class="ExternalClass36B47FB0BBC841BCA437121801D38791"><h3>Interlibrary Loan allows customers to access print material and nonfiction DVDs not owned by Phoenix Public Library.</h3><p><br>A library account holder with full privileges may have a maximum of six (6) Interlibrary Loan (ILL) items requested or checked out at any time. Library account holders with a 3-item restriction cannot use ILL. ILL materials are not included in the 35-item checkout limit, will not be visible through <a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank">My Account</a>, and are not eligible to be renewed. Only personal library account holders may borrow ILL materials. <br></p><h4>How will I be notified that my Interlibrary Loan item has arrived at Phoenix Public Library?<br></h4><p>Automatic email notifications are sent to the email on file when your request arrives at <a href="/locations/burton-barr">Burton Barr Central Library</a>. <br>However, your request may then take up to 5 business days (Monday through Friday) to arrive at the <a href="/locations">pickup location</a> you selected.</p><br><div><br><br></div><p><br><br></p></div> | interlibrary-loan | |
| Library Fees | Library Fees | <i class="fa-solid fa-circle-dollar"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/library-fees | | <div class="ExternalClass9C311BAA916F40F3B45AE0E024DFE612"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><br></blockquote><h2>Replacement Fees<br></h2><p><span lang="EN-US">Library Account Holders may not check out or renew library items if the account balance is greater than $25. Accounts will also be blocked for overdue Interlibrary Loan items.</span> </p><p><span lang="EN-US">For library print and physical audio/visual material, the Replacement Fee is the amount listed in the library record at the time of purchase o</span><span lang="EN-US">r</span><span lang="EN-US"> $25 if no price exists in the Phoenix Public Library record. See staff for replacement costs for borrowed devices.</span> <br></p><h3>Timeline for a Checked-Out Item:<br></h3><ul><li>3 days before item is due: Courtesy notice</li><li>3 days later: First overdue notice</li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>51 days late: Bill issued for item replacement fee</li><li>Item returned after 50 days: Replacement fee waived<br><br></li></ul><div><p></p><h2>Phoenix Public Library is a Late Fine-Free Library<br></h2><blockquote>"Our libraries offer far more to residents than books--they offer the path to a changed future. Their resources are available to all but we know that for some residents, the prospect of a late fee can act as a deterrence to using library services in the first place."<br><br>- Mayor Kate Gallego on September 10, 2019</blockquote><p><strong>On November 18, 2019, Phoenix Public Library waived all existing overdue fines and discontinued the practice of applying overdue fines to items returned late.</strong></p><p>The principal goal of the library is to make library services and materials available to those that need it most. Becoming a fine free library helped us further attain this goal. </p><p>Phoenix was the first of the 5 largest U.S. cities to adopt a fine-free program.<br></p><br></div></div> | library-fees | |
| The Amazing Library Card | The Amazing Library Card | <i class="fa-duotone fa-cards-blank"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/library-cards | Library cards are free to Maricopa County residents - learn how to get one. Renew your card online. Report when a card is lost. Learn about obtaining an eCard online. | <div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><h3>Get The Amazing Library Card!</h3><h2><span style="color:#444444;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">A Phoenix Public Library card is available FREE to Maricopa County residents. Visit any
</span><a title="Find a library near you" href="/locations" style="font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">Phoenix Public Library location </a><span style="color:#444444;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">to complete a library card application.</span></h2><h3>Accepted ID<br></h3><p>You must have a valid photo ID that includes the customer’s name, such as an original driver's license with your current address. Government-issued, employer-issued and school IDs are accepted. Government is defined as local, state, federal, tribal or foreign governments. The ID must be current, not expired.<br></p><p>Examples include:<br></p><ul><li><p>Passport, Permanent Resident, Work Visa or Refugee cards</p></li><li><p>Driver license, temporary (paper) driver license or State ID card</p></li><li><p>ADOT Mobile ID is accepted as valid local ID </p></li><li><p>Apple Wallet ID is accepted as valid local ID </p></li><li><p>Consulate ID is accepted as valid local ID </p></li><li><p>Arizona state license or ID with NOT FOR IDENTIFICATION PURPOSES/USE is accepted as valid local ID</p></li><li><p>Prison ID, medical marijuana card</p></li><li><p>Employer issued photo ID printed with the customer’s name</p></li><li><p>Student photo ID printed with the student’s name</p></li></ul></div><div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><br><p>If your photo ID does not include your current address, you must present another document to verify your address, such as a utility bill or mail addressed to you postmarked within the last 30 days, an imprinted check or deposit slip, or a voter registration card.</p><p>Non-Maricopa County residents may purchase a card for $40. Non-Arizona residents are not eligible for cards.</p><p>A parent or legal guardian must present valid photo ID and address verification in order for children (under the age of 13) to receive a card. A card will only be issued if the child is present.<br></p><p>Customers age 13-17 will receive a library card with full borrowing privileges (valid photo ID or proof of address preferred but not required).<br></p><p><span lang="EN-US">If the photo identification does not include a current address, another physical or virtual document may be used, such as:</span> </p><p></p><ul><li><span lang="EN-US">A utility bill (dated within the last 30 days)</span> </li><li><span lang="EN-US">A piece of mail addressed to the account holder (postmarked within the last 30 days)</span> </li><li><span lang="EN-US">An imprinted check or deposit slip</span> </li><li><span lang="EN-US">A current voter registration card</span> </li><li>Foreign Consulate Biometric Identification Card Arizona Department of Transportation’s <a href="https://azdot.gov/motor-vehicles/driver-services/mobile-id" target="_blank" rel="noreferrer noopener">Arizona Mobile ID</a></li></ul><p></p><p></p><p><span lang="EN-US">New Library Account Holders who cannot provide proof of current address will be issued a Library Account with restrictions, allowing check out of a maximum of three (3) items from the Library’s book and media collection, but will have full access to in-library computers, and online materials. Once new Account holders provide a current proof of address, the restriction will be removed, including the ability to borrow Library WiFi hotspots.</span> <br></p><p><br></p><h2>Need Your Library
Card Number?</h2><p>Phoenix Public
Library card holders with a physical library card may retrieve their number in
person by showing a valid photo ID. </p><p>Physical card numbers will not be
shared over the phone or through our Ask Us service.</p><p>eCard numbers may be
given to the customer by verifying 3 points of information over the phone or
through Ask Us.<br></p><p><br></p><p></p><h2>How to Report a Lost Card</h2><p><br>You can report a lost card or key tag by phone (602-262-4636) or in person by
<a title="Find a library near you" href="/locations">visiting any of our 17 locations</a>. Until a card or key tag is reported lost, the cardholder is responsible for all materials checked out to the card or key tag, including any items that have been claimed to have been returned. A valid photo ID is required before a replacement card can be issued.</p><p>Customers may replace a library card free of charge.<br></p><p><br></p><h2>Expired card?</h2><p><br>If you live within Phoenix city limits, you must renew your card every three years. If you are not a Phoenix resident, you must renew your card annually. You may submit a request online to renew your library card.<br></p><p><br></p><h2>eCard</h2><p><br>Don't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our <a href="/browse/elibrary">eLibrary</a>. If you use an eCard to access the Greater Phoenix Digital Library, please be aware that if you change your eCard to a regular library card, you will need to merge your accounts to retain access to any borrowed items or holds. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us/email" target="_blank">contact Library Staff.</a></p><p>If a customer already has a physical Phoenix Public Library card, an eCard cannot be created.<br></p><p><span lang="EN-US">The eCard technology cannot verify eligibility in all cases. An eligible Maricopa </span><span lang="EN-US">County resident who is unable to successfully complete the eCard registration process may visit any <a href="/locations">Phoenix Public Library location</a> and show photo ID to be issued a Full Access Library Account.</span> <br><br></p><h2>Teacher Cards</h2><p><br>Teacher cards are to be used by teachers to select materials for classroom use and curriculum. Teachers may also use for class visits to select materials. Visit a
<a href="/locations">Phoenix Public Library location</a> with a form of teacher identification (school ID) to get a Teacher card.<br></p><p><span lang="EN-US">Teacher library accounts are to support local education group needs.</span> </p><p><span lang="EN-US">Teachers and educators in Maricopa County are eligible to receive a Teacher Library Account (in addition to a personal Library Account with full borrowing access) with a check-out limit of 50 books and/or media items. Teacher Accounts require a current faculty ID or a copy of a notarized Affidavit of Intent to Homeschool; and personal Library Accounts must be in good standing. Teacher card accounts will expire annually on September 6</span><span lang="EN-US">. Teachers/educators must renew the account in person every applicable school year. Teacher Library Accounts are not eligible for use to check out Interlibrary Loan items, specialty/promotional items such as Act One Culture Passes.</span> <br></p><ul><li>Check out limit for a Teacher card is a total of 50 items.</li><li>Hold limit of 15 items at a time.</li><li>Items checked out on a Teacher card have a loan period of 4 weeks.</li><li>Personal library card must be in good standing.</li></ul><p>Further details about Teacher Cards can be obtained at signup.<br></p><div><h2><span lang="EN-US"></span></h2><h2><span lang="EN-US">Group Home Residents</span> </h2><p><span lang="EN-US">Group home residents without current photo ID may apply for a Library Account with a three (3) item limit after being a resident for at least 30 days but can have immediate access to computers.</span> </p><p><span lang="EN-US">A Group home staff member must provide a copy of the resident’s intake sheet or “Notice of Provider” with resident’s name and birth date at the time of application to verify identity. The same verification process can be used to get a replacement Library Card.</span> <br></p><div><br></div><h2><span lang="EN-US">Library Account Associations</span> </h2><p><span lang="EN-US">Associations may be created between two or more customer accounts. The function of associations is </span><span lang="EN-US">only</span><span lang="EN-US"> to allow check out of holds by associated members. In order to create an association, both account holders, age 13 and over, must agree to the association and present their library cards to staff. Either of the associated parties may break the association at any time without the other person being present. An association may be made between existing Library Accounts of a legal guardian and their children under the age of 13 without the child being present.</span></p></div><br></div> | library-cards | |
| eCard Registration | eCard Registration | <i class="fad fa-address-card"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/ecard-registration | Don't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our eLibrary. | <div class="ExternalClass4DCEE2130E454A20B5950E1F2444452D"><p>Welcome! Complete the online application to get your eCard number now. If you already have a Phoenix Public Library card, you do not need an eCard. You already have access to all Phoenix Public Library online services. If your card is expired, you may <a href="/services/ask-us/renew" target="_blank">renew your card online now</a>.<br></p><p>Phoenix and other Maricopa County residents can now get immediate 24/7 access to Phoenix Public Library's online services, including:<br></p><ul><li>Bestselling eBooks and eAudiobooks from Greater Phoenix Digital Library and hoopla</li><li>Music and movies from Freegal and Kanopy<br></li><li>A wide variety of research databases</li><li>Great eLearning tools like Udemy, Rosetta Stone, and Peterson's Test and Career Prep<br></li></ul><p><span data-olk-copy-source="MessageBody">Holds placed on physical items with an eCard will be available on the indoor holds shelf when the request has been satisfied. Items requested to be held in the Holds Lockers can only be checked out by a physical card. Please see your nearest branch to obtain a physical card.</span><br></p><p>Please be aware that if you change your eCard to a regular library card and you use the Greater Phoenix Digital Library, you will need to merge your accounts to retain access to your holds and borrowed items. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us">contact Library Staff</a>.</p><p>If you have any trouble with this form, please <a href="/services/ask-us">Ask Us</a>.</p><p><em>Those under the age of 13 are not able to electronically register for a Phoenix Public Library eCard. Library customers under the age of 13 may register for a Phoenix Public Library eCard with a parent or guardian approval, provided in person at a </em><a href="/locations" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="0"><em>Phoenix Public Library location</em></a><em>.</em><br><br></p></div> | ecard-registration | |
