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Borrowing ItemsBorrowing Items<div class="ExternalClass472AE77B33F543069D0CFCBD15F26F3B"><p></p><h1>Borrowing Policies</h1><h2>By the Numbers</h2><p>​Phoenix Public Library customers can check out up to 35 physical items at any given time, per the following:<br></p><ul><li>Maximum Number of DVDs (at any one time): 15<br></li><li>Maximum Number of Blu-Rays (at any one time): 15<br></li><li>Maximum Number of CDs or Audiobooks (at any one time): 15<br></li><li>Maximum Voc Books (at any one time): 3<br></li><li>Maximum Number of Devices (at any one time): 1<br></li><li>Maximum Number of Culture Passes per household (at any one time): 1 (2 maximum per month)<br></li><li>Maximum seed packets (at any one time): 3<br></li></ul><div><div><p><span lang="EN-US">​Most books and media items are available to be checked out for 3 weeks and are eligible to be renewed up to 6 times. Library devices, items with a hold request and/or items which are part of a special collection, and periodicals are not eligible for renewal.</span> </p></div><br></div><div><br></div><h3>Loan Periods<br></h3><p>Books, CDs, Audiobooks, DVDs, and Blu-Rays have a loan period of 21 days.</p><p>Magazines have a loan period of 21 days and <em>are not renewable.</em></p><h2>Renewing Materials</h2><p></p><p>Renewals may be done in person at one of our 17 locations, online, or by calling <span style="font-style:inherit;font-weight:inherit;font-family:calibri, arial, helvetica, sans-serif;font-size:11pt;">602-262-4636 during <a href="/services/ask-us">Call Center hours​</a>.</span></p><p>Physical library items may be renewed as long as no holds have been placed on them by other library customers. Items may be renewed a <strong>maximum of 6 times.</strong></p><h3>​Autorenew<br></h3><p>Your eligible physical materials will automatically be renewed on the due date.  These items will be automatically renewed as long as no holds have been placed on them by other library customers. Physical items may be renewed a maximum of 6 times.</p><h2>​Requesting a Hold - Physical Items<br></h2><p>Using the Library's online catalog, you may request up to 15 circulating physical items at a time to be delivered to the Library location of your choice. You may also place requests with the assistance of a Library staff member.</p><p>All requests for materials are on a first-come, first-served basis and are subject to availability.</p><p>Using your Library account, you may cancel or postpone your requests.</p><p>You will receive notification once your items are available for pickup. The items must be picked up by the date indicated next to the item listed in your account. Please pick up all items as soon as possible.<br></p><h2>eLibrary Checkout Limits and Holds<br></h2><p>Additionally, eLibrary items have the following hold limits:</p><h4 style="font-size:13px;">Greater Phoenix Digital Library</h4><p>Customers may borrow 10 items at one time and have 8 hold requests at one time. Magazines do not count against checkout limit.</p><h4 style="font-size:13px;">Hoopla</h4><p>Fifteen checkouts a month. No holds.<br></p><h4 style="font-size:13px;">Kanopy</h4><p>Customers receive 45 tickets at the beginning of every month. Each title in Kanopy is worth between 1-5 tickets. No holds. Unused tickets do not roll over to the next month.</p><h4 style="font-size:13px;">Freegal</h4><p>Five song downloads you get to keep every week. Unlimited streaming.<br></p><h4 style="font-size:13px;">Press Reader<br></h4><p>Unlimited checkouts. No holds.<br></p><h4 style="font-size:13px;">Flipster</h4><p>Unlimited checkouts. No holds​.<br></p><h2>Returning Materials</h2><p>With the exception of Interlibrary Loan materials, physical materials may be returned to any one of our 1​7 locations. Book drops are available for after-hours returns. Payments may also be made at any Library location.​<br></p><div><h2><span lang="EN-US">My A​ccount Management and Access</span> </h2></div><div style="color:#000000;font-family:"segoe ui", "segoe ui web", arial, verdana, sans-serif;font-size:12px;background-color:#ffffff;margin:0px;clear:both;"><p><span lang="EN-US">Phoenix Public Library’s </span><a href="" target="_blank" rel="noreferrer noopener"><span lang="EN-US">My Account</span></a><span lang="EN-US"> feature enables account holders to place holds and renew their print and audiovisual items, update their contact preferences, and otherwise manage their Library account. Phoenix Public Library’s various eLibrary resources have similar account management features. </span></p><p><span lang="EN-US"><span lang="EN-US">Library Account Holders can view their total items out, see due dates, and place up to 15 hold requests through </span><a href="" target="_blank" rel="noreferrer noopener"><span lang="EN-US">My Account</span></a><span lang="EN-US"> on the Phoenix Public Library website or app.</span> </span></p><p><span lang="EN-US">Library Account Holders are responsible for keeping online accounts secure by creating strong passwords, changing them at least once a year, and not sharing passwords with anyone, including Library staff.</span> </p></div><div><p><span lang="EN-US">Library Account Holders have the option to track their reading history through </span><a href="" target="_blank" rel="noreferrer noopener"><span lang="EN-US">My Account</span></a><span lang="EN-US">. This feature is not enabled by default.</span> </p></div><div><p><span lang="EN-US">Phoenix Public Library will not provide account access to another account holder’s account (including accounts that are associated). The exception is that legal guardians of children under 13 may have access to their children’s accounts.</span> </p></div><div><p><span lang="EN-US">Library Account Holders should report any suspicious activity on their account to a staff member immediately. See the </span><a href="" target="_blank" rel="noreferrer noopener"><span lang="EN-US">Library’s ePrivacy policy</span></a><span lang="EN-US"> to learn more about how Phoenix Public Library safeguards personally identifiable information. </span> ​<br><br></p></div></div>





Get all the details on borrowing from Phoenix Public Library.Get all the details on borrowing from Phoenix Public Library.



Billing Billing <i class="fa-solid fa-file-invoice-dollar"></i> September 6, 2022, Phoenix Public Library resumed billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. <div class="ExternalClass7B3B4B4E0AA04CE4827297582C1C06B4"><p>At the onset of the COVID pandemic, Phoenix Public Library temporarily paused applying charges to accounts for long overdue, lost and/or damaged items as part of the library’s pandemic safety and customer service adjustments.<br></p><p><strong>Effective September 6, 2022</strong>, Phoenix Public Library resumed billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. An item is considered “long overdue” when it has not been returned more than 51 days from the day it was due. </p><p>Accounts with a balance of $25 or more may not check out or renew library items.</p><h3>What you need to know:</h3><ul><li><p>Library customers with checked out items that are long overdue, lost and/or damaged, and have provided Phoenix Public Library with an email address should have received an email with details.<br></p></li><li><p>Library customers can visit to check their <a href="" target="_blank">My Account</a>. Your account will reflect the titles of the items checked out and due dates.<br></p></li><li><p>Return any overdue items. You will not be charged a replacement fee for items returned undamaged. Items can be returned to any <a href="/locations" target="_blank">Phoenix Public Library location​</a>, check the <a href="/locations" target="_blank">Hours and Locations page​</a> for addresses and hours of operation, and book drops are available 24/7.​​</p></li><li><p>If you have account-specific questions, please reach out to us. You can reach us by calling our Call Center at 602-262-4636 (Monday & Saturday from 9 a.m. to 5 p.m., Tuesday, Wednesday, Thursday from 9 a.m. to 7 p.m., and Sunday from 1 to 5 p.m.), send us an email through <a href="/services/ask-us" target="_blank">Ask Us</a> or visit one of our <a href="/locations" target="_blank">17 locations</a>.<br></p></li></ul><div><br></div></div>billing
Interlibrary LoanInterlibrary Loan<i class="fas fa-route"></i> Loan allows customers to access print material not owned by Phoenix Public Library.<div class="ExternalClass36B47FB0BBC841BCA437121801D38791"><h3>Interlibrary Loan allows customers to access print material not owned by Phoenix Public Library.​</h3><p><br>A library account holder with full privileges may have a maximum of six (6) Interlibrary Loan (ILL) items requested or checked out at any time. Library account holders with a 3-item restriction cannot use ILL. ILL materials are not included in the 35-item checkout limit, will not be visible through <a href="">My Account</a>, and are not eligible to be renewed. Only personal library account holders may borrow ILL materials. ​<br></p><p><br></p></div>interlibrary-loan
Library CardsLibrary Cards<i class="fa-duotone fa-cards-blank"></i> cards are free to Maricopa County residents - learn how to get one. Renew your card online. Report when a card is lost. Learn about obtaining an eCard online.<div class="ExternalClassBE1E0DAF42F44F92BDF1512D86363F26"><h2>​Get a Card</h2><p><br>A Phoenix Public Library card is available FREE to Maricopa County residents. Visit any <a title="Find a library near you" href="/locations">Phoenix Public Library location </a>to complete a library card application.</p><p>You must have a valid photo ID, such as an original driver's license with your current address. </p><p>If your photo ID does not include your current address, you must present another document to verify your address, such as a utility bill or mail addressed to you postmarked within the last 30 days, an imprinted check or deposit slip, or a voter registration card.</p><p>Non-Maricopa County residents may purchase a card for $40. Non-Arizona residents are not eligible for cards.</p><p>A parent or legal guardian must present valid photo ID and address verification in order for children (under the age of 13) to receive a card. A card will only be issued if the child is present.</p><p>Customers, age 13-17, who do not have identification or a responsible party present, may have a temporary card with limited loan privileges issued for the day; a permanent card will be mailed to their home address.</p><h2>How to Report a Lost Card</h2><p><br>You can report a lost card or key tag by phone (602-262-4636) or in person by <a title="Find a library near you" href="/locations">visiting any of our 17 locations</a>. Until a card or key tag is reported lost, the cardholder is responsible for all materials checked out to the card or key tag, including any items that have been claimed to have been returned. A valid photo ID is required before a replacement card can be issued.</p><p>Customers may replace a library card free of charge.</p><h2>Expired card?</h2><p><br>If you live within Phoenix city limits, you must renew your card every three years. If you are not a Phoenix resident, you must renew your card annually. You may submit a​ request online to renew your library card.</p><h2>Teacher Cards</h2><p><br>Teacher Cards ​are to be used by teachers to select materials for classroom use and curriculum. Teachers may also use for class visits to select materials. Visit a <a href="/locations">Phoenix Public Library location</a> with a form of teacher identification (school ID) to get a Teacher Card.</p><ul><li>​Check out limit for a Teacher Card is a total of 50 items.</li><li>Hold limit of 15 items at a time.</li><li>Items checked out on a Teacher Card have a loan period of 4 weeks.</li><li>Personal library card must be in good standing.</li></ul><p>Further details about Teacher Cards can be obtained at signup.</p><h2>eCard</h2><p><br>Don't have a library card or can't get in to obtain a library card? Use our online registrati​on form to get one that will give you immediate access to everything in our <a href="/browse/elibrary">eLibrary</a>. ​If you use an eCard to access the Greater Phoenix Digital Library, please be aware that if you change your eCard to a regular library card, you will need to merge your accounts to ​retain access to any borrowed items or holds. To merge your accounts, <a href="" target="_blank">contact Overdrive​</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us/email" target="_blank">contact Library Staff.​</a></p><br></div>library-cards
Library FeesLibrary Fees<i class="fa-solid fa-circle-dollar"></i><div class="ExternalClassC4596072C7FD4E80B6EE303F7BCA0B4C"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><h4>​"Our libraries offer far more to residents than books--they offer the path to a changed future. Their resources are available to all but we know that for some residents, the prospect of a late fee can act as a deterrence to using library services in the first place."<br></h4><h4>- Mayor Kate Gallego on September 10, 2019</h4></blockquote><p><br></p><p><strong>​On November 18, 2019, Phoenix Public Library waived all existing overdue fines and discontinued the practice of applying overdue fines to items returned late.</strong></p><p>​The principal goal of the library is to make library services and materials available to those that need it most. Becoming a fine free library helps us further attain this goal.</p><p>Phoenix will be the first of the 5 largest U.S. cities to adopt a fine free program.</p><h3>What does this mean for me, the customer?</h3><ul><li>On November 18, Phoenix Public Library:</li><li>Forgave existing overdue fines</li><li>Eliminated charging overdue fines</li><li>Fees charged for lost items (Replacement Fee) has remained the same.</li></ul><h3>Timeline for a Checked Out Item:<br></h3><ul><li>3 days before item is due: Courtesy notice</li><li>3 days later: First overdue notice</li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>51 days late: Bill issued for item replacement fee</li><li>Item returned after 50 days: Replacement fee waived<br><br></li></ul></div>library-fees
eCard RegistrationeCard Registration<i class="fad fa-address-card"></i>'t have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our eLibrary.<div class="ExternalClass4DCEE2130E454A20B5950E1F2444452D"><p>​Welcome! Complete the online application to get your eCard number now. If you already have a Phoenix Public Library card, you do not need an eCard. You already have access to all Phoenix Public Library online services. If your card is expired, you may <a href="/services/ask-us/renew" target="_blank">renew your card online now</a>.</p><p>​Phoenix and other Maricopa County residents can now get immediate 24/7 access to Phoenix Public Library's online services, including:<br></p><ul><li>Bestselling eBooks and eAudiobooks from Greater Phoenix Digital Library and hoopla</li><li>Music and movies from Freegal and hoopla</li><li>A wide variety of research databases</li><li>Great eLearning tools like Universal Class, Rocket Languages, and LearningExpressLibrary<br></li></ul><p>Please be aware that if you change your eCard to a regular library card and you use the Greater Phoenix Digital Library, you will need to merge your accounts to retain access to your holds and borrowed items. To merge your accounts, <a href="" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us">contact Library Staff</a>.</p><p>If you have any trouble with this form, please <a href="/services/ask-us">Ask Us</a>.​<br><br></p></div>ecard-registration