| Billing | Billing | <i class="fa-solid fa-file-invoice-dollar"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/billing | Phoenix Public Library bills customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. | <div class="ExternalClass7B3B4B4E0AA04CE4827297582C1C06B4"><p>Phoenix Public Library bills customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. An item is considered “long overdue” when it has not been returned more than 51 days from the day it was due. <br></p><p>Accounts with a balance of $25 or more may not check out or renew library items.</p><h3>What you need to know:</h3><ul><li><p>Library customers with checked out items that are long overdue, lost and/or damaged, and have provided Phoenix Public Library with an email address should have received an email with details.<br></p></li><li><p>Library customers can visit phoenixpubliclibrary.org to check their <a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank">My Account</a>. Your account will reflect the titles of the items checked out and due dates.<br></p></li><li><p>Return any overdue items. You will not be charged a replacement fee for items returned undamaged. Items can be returned to any <a href="/locations" target="_blank">Phoenix Public Library location</a>, check the <a href="/locations" target="_blank">Hours and Locations page</a> for addresses and hours of operation, and book drops are available 24/7.</p></li><li><p>If you have account-specific questions, please reach out to us. You can reach us by calling our Call Center at 602-262-4636 (Monday & Saturday from 9 a.m. to 5 p.m., Tuesday, Wednesday, Thursday from 9 a.m. to 7 p.m., and Sunday from 1 to 5 p.m.), send us an email through <a href="/services/ask-us" target="_blank">Ask Us</a> or visit one of our <a href="/locations" target="_blank">17 locations</a>.<br></p></li></ul><div><br></div></div> | billing | |
| Get Your Library Card | Get Your Library Card | <i class="fa-duotone fa-solid fa-cards-blank"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/get-your-library-card | Find out if a Phoenix Public Library card or eCard is right for you. | <div class="ExternalClass365DF0490B7F47459074CBECD117F289"><h4>At Phoenix Public Library, we want our customers to have options when accessing the resources they need when they need them. <br></h4><h4>When you Start with Us, everything begins with a Phoenix Public Library card - your golden ticket to a world of FREE information, entertainment, and more!<br></h4><h4>Take a look at each Phoenix Public Library card option and decide which is right for you.<br></h4><p><br></p></div> | get-your-library-card | |
| Holds Lockers | Holds Lockers | <i class="fa-solid fa-table-cells"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/holds-lockers | Holds Lockers are located outside the main entrance of most Phoenix Public Library locations, offering library customers 24/7, contact-free access to pick up library materials. | <div class="ExternalClass2F8D8D790CF84FD88073AE99FFED2E9F"><div><h2><span data-contrast="auto" lang="EN-US">Holds Lockers are located outside the main entrance of most <a href="/locations">Phoenix Public Library locations</a>, offering library customers 24/7, contact-free access to pick up library materials. </span></h2><h3><span data-contrast="auto" lang="EN-US"></span><span data-contrast="auto" lang="EN-US"><br>H</span><span data-contrast="auto" lang="EN-US">ow do they work?</span><span data-ccp-props="{}"> </span></h3><h4><span data-ccp-props="{}"></span>Choose a Library and Pickup Area</h4><p>When placing a hold on your desired item(s) within your online account, you have a choice as to which library location you would like as a pickup location. </p><p>Next - and depending on the location - you will get to choose a<strong> Pickup Area</strong> under the Pickup Area dropdown menu:<br></p></div><div><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1" role="listitem"><strong>Holds Shelf</strong> (inside, during operating hours) or</li><li><strong>Outdoor Locker </strong>(outside, any time)<br></li></ul></div><div><a href="/services/borrowing">Learn more about placing holds and borrowing materials</a>.</div><div><br></div><h4>Confirm Pickup Area Before Picking Up Your Holds<br></h4><div><span data-contrast="auto" lang="EN-US">If you have selected Outdoor Locker as your Pickup Area and the Outdoor Locker is full at the time your item(s) become available, your item(s) will automatically be placed on the Holds Shelf inside the building and will only be available during the library’s open hours. </span></div><div><span data-contrast="auto" lang="EN-US"><br></span></div><div><span data-contrast="auto" lang="EN-US">When you’ve received notice that your item(s) are ready for pickup and before heading over to the library, check your account to confirm your Pickup Area.<br></span></div><div><strong>Please note: </strong><strong>Once you have been notified that your hold is ready for pickup in the outdoor Holds Locker, you will have 72 hours (3 days) to pick it up there. </strong>After that, staff will relocate your hold to the indoor Hold Shelf for the remainder of your hold pickup time.<br></div><div><span data-contrast="auto" lang="EN-US"><br></span></div><h4><span data-contrast="auto" lang="EN-US">Checking Out is Easy at the Holds Locker</span></h4><div><span data-contrast="auto" lang="EN-US"></span><span data-contrast="auto" lang="EN-US">When arriving at the Holds Locker, you will scan or type your Phoenix Public Library card number, enter your password and the door of the locker in which your items are placed will open automatically.</span><span data-ccp-props="{"335559685":360}"> </span></div><div><br></div><h4>Which Locations Have Active Holds Lockers?</h4><p><a href="/locations">Every Phoenix Public Library location</a> offers holds lockers as a pickup option at this time with the exception of Cholla Library. <br><br></p><div><h4><span data-contrast="auto" lang="EN-US">For any questions not addressed by the Frequently Asked Questions below, please feel free to <a href="/services/ask-us">Ask Us</a>.</span></h4></div><p><br></p></div> | holds-lockers | |
| Interlibrary Loan | Interlibrary Loan | <i class="fas fa-route"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/interlibrary-loan | Interlibrary Loan allows customers to access print material, audiobooks, and DVDs not owned by Phoenix Public Library. | <div class="ExternalClassA2C1C9B6BFE847AEB8729E24F1900D60"><div><h3><span data-contrast="auto" lang="EN-US">Interlibrary Loan requests have never been easier.</span></h3></div><div><ul><li><span data-contrast="auto" lang="EN-US" style="color:#444444;">Makin</span>g a request has been simplified! All you need is a valid <a href="/services/borrowing/get-your-library-card">Phoenix Public Library card</a>.<br></li><li><span data-contrast="auto" lang="EN-US">Interlibrary Loan requests can be done entirely through <a href="/services/ask-us/interlibrary-loan">this easy-to-use form</a>.</span></li><li><span data-contrast="auto" lang="EN-US">This means... there will be no more need for a separate ILLiad account to request Interlibrary Loans. </span><span data-ccp-props="{}"> </span></li><ul><li><span data-contrast="auto" lang="EN-US">Existing ILLiad accounts will permit <strong>viewing only</strong></span> available upon request until February 21, 2026.<span data-ccp-props="{}"> </span></li></ul><li><span data-contrast="auto" lang="EN-US">Readily-available information at your fingertips:</span><span data-ccp-props="{}"> </span></li><ul><li><span data-contrast="auto" lang="EN-US">Once ILL staff have processed your request (please allow a minimum of 2 business days), you will be able to track your Interlibrary Loans in </span><a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank" rel="noreferrer noopener"><span data-contrast="auto" lang="EN-US"><span data-ccp-charstyle="Hyperlink">My Account</span></span></a><span data-contrast="auto" lang="EN-US"> on the Phoenix Public Library website or <a href="/services/mobile-app">on the Phoenix Public Library app</a>.</span><span data-ccp-props="{}"> </span></li><li><span data-contrast="auto" lang="EN-US">Say goodbye to confusing notifications! You will be notified when your Interlibrary Loan materials are ready to be picked up <a href="/locations">at your chosen library location</a>.</span><span data-ccp-props="{}"> </span></li></ul></ul></div><p><span data-contrast="auto" lang="EN-US">Interlibrary Loan allows customers to access print material, audiobooks, and DVDs not owned by Phoenix Public Library.</span><span data-contrast="auto" lang="EN-US"></span><span data-contrast="auto" lang="EN-US"> Articles from newspapers, journals and magazines may also be requested.</span><span data-ccp-props="{"335559685":720}"> </span></p><p><span data-contrast="auto" lang="EN-US">A library account holder with full privileges may have a maximum of six (6) Interlibrary Loan (ILL) items requested or checked out at any time. Only personal library account holders in good standing may borrow ILL materials.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276}"> </span></p><h4><span data-contrast="none" lang="EN-US" style="color:#ff0000;"><strong>New</strong></span></h4><p><span data-contrast="auto" lang="EN-US">Physical ILL materials are included in the 35-item checkout limit. </span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276}"> </span></p><h4><span data-contrast="none" lang="EN-US" style="color:#ff0000;"><strong>New</strong></span></h4><p><span data-contrast="none" lang="EN-US"></span><span data-contrast="auto" lang="EN-US">Physical</span><span data-contrast="none" lang="EN-US"> </span><span data-contrast="auto" lang="EN-US">ILL materials will be visible through </span><a href="https://catalog.phoenixpubliclibrary.org/logon.aspx" target="_blank" rel="noreferrer noopener"><span data-contrast="none" lang="EN-US"><span data-ccp-charstyle="Hyperlink">My Account</span></span></a><span data-contrast="auto" lang="EN-US"> once they are activated by ILL staff and account holders will be notified when the items are available at their Pickup Branch by their contact preferences on file. </span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276}"> </span></p><div><p><span data-contrast="auto" lang="EN-US">Please allow a minimum of 2 business days for a request to begin processing.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276}"> </span></p><strong>Click on the Interlibrary Loan tile below to make a new request or request a renewal of an Interlibrary Loan you have checked out.</strong><br></div></div> | interlibrary-loan | |
| Replacement Fees | Replacement Fees | <i class="fa-solid fa-circle-dollar"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/library-fees | No late fines, just replacement fees. | <div class="ExternalClass500325CA720E4688A8C842B717917026"><h2>No late fines, just replacement fees. </h2><h2><br></h2><h3>Replacement Fees<br></h3><p><span lang="EN-US">Library account holders may not check out or renew library items if the account balance is greater than $25. Accounts will also be blocked for overdue Interlibrary Loan items.</span> </p><p><span lang="EN-US">For library print and physical audio/visual material, the Replacement Fee is the amount listed in the library record at the time of purchase o</span><span lang="EN-US">r</span><span lang="EN-US"> $25 if no price exists in the Phoenix Public Library record. See staff for replacement costs for borrowed devices or Interlibrary Loan materials.</span> <br></p><h3>Timeline for a Checked-Out Item:<br></h3><ul><li>3 days before item is due: Courtesy notice</li><li>3 days later: First overdue notice</li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>51 days late: Bill issued for item replacement fee</li><li>Item returned after 50 days: Replacement fee waived<br></li></ul><div><p></p><h3>Phoenix Public Library is a Late Fine-Free Library<br></h3><blockquote>"Our libraries offer far more to residents than books--they offer the path to a changed future. Their resources are available to all but we know that for some residents, the prospect of a late fee can act as a deterrence to using library services in the first place."<br><br>- <em>Mayor Kate Gallego on September 10, 2019</em></blockquote><p><strong>On November 18, 2019, Phoenix Public Library waived all existing overdue fines and discontinued the practice of applying overdue fines to items returned late.</strong></p><p>The principal goal of the library is to make library services and materials available to those that need it most. Becoming a fine free library helped us further attain this goal. </p><p>Phoenix was the first of the 5 largest U.S. cities to adopt a fine-free program.<br></p></div><div><br></div></div> | library-fees | |
| eCard Registration | eCard Registration | <i class="fad fa-address-card"></i> | https://www.phoenixpubliclibrary.org/services/borrowing/ecard-registration | Don't have a library card or can't get in to obtain a library card? Use our online registration form to get one that will give you immediate access to everything in our eLibrary. | <div class="ExternalClass4DCEE2130E454A20B5950E1F2444452D"><p>Welcome! Complete the online application to get your eCard number now. If you already have a Phoenix Public Library card, you do not need an eCard. You already have access to all Phoenix Public Library online services. If your card is expired, you may <a href="/services/ask-us/renew" target="_blank">renew your card online now</a>.<br></p><p>Phoenix and other Maricopa County residents can now get immediate 24/7 access to Phoenix Public Library's online services, including:<br></p><ul><li>Bestselling eBooks and eAudiobooks from Greater Phoenix Digital Library and hoopla</li><li>Music and movies from Freegal and Kanopy<br></li><li>A wide variety of research databases</li><li>Great eLearning tools like Udemy, Rosetta Stone, and Peterson's Test and Career Prep<br></li></ul><p><span data-olk-copy-source="MessageBody">Holds placed on physical items with an eCard will be available on the indoor holds shelf when the request has been satisfied. Items requested to be held in the Holds Lockers can only be checked out by a physical card. Please see your nearest branch to obtain a physical card.</span><br></p><p>Please be aware that if you change your eCard to a regular library card and you use the Greater Phoenix Digital Library, you will need to merge your accounts to retain access to your holds and borrowed items. To merge your accounts, <a href="https://frontline.overdrive.com/?Lib=Phoenix%20Public%20Library/" target="_blank">contact Overdrive</a> via email with both card numbers. If you do not have both card numbers, <a href="/services/ask-us">contact Library Staff</a>.</p><p>If you have any trouble with this form, please <a href="/services/ask-us">Ask Us</a>.</p><p><em>Those under the age of 13 are not able to electronically register for a Phoenix Public Library eCard. Library customers under the age of 13 may register for a Phoenix Public Library eCard with a parent or guardian approval, provided in person at a </em><a href="/locations" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="0"><em>Phoenix Public Library location</em></a><em>.</em><br><br></p></div> | ecard-registration | |
