Skip to footer



Skip Navigation LinksBorrowing > Billing



Billing Billing <div class="ExternalClass7B3B4B4E0AA04CE4827297582C1C06B4"><p>At the onset of the COVID pandemic, Phoenix Public Library temporarily paused applying charges to accounts for long overdue, lost and/or damaged items as part of the library’s pandemic safety and customer service adjustments.<br></p><p><strong>Effective September 6, 2022</strong>, Phoenix Public Library will resume billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. An item is considered “long overdue” when it has not been returned more than 51 days from the day it was due. </p><p>Accounts with a balance of $25 or more may not check out or renew library items.</p><h3>What you need to know:</h3><ul><li><p>Library customers with checked out items that are long overdue, lost and/or damaged, and have provided Phoenix Public Library with an email address should receive an email with details.<br></p></li><li><p>Library customers can visit to check their <a href="" target="_blank">My Account</a>. Your account will reflect the titles of the items checked out and due dates.<br></p></li><li><p>If your <a href="" target="_blank">My Account</a> reflects items in this status, please note that until billing is restored on September 6, 2022 or you contact library staff directly (see below), the dollar amounts reflected in your <a href="" target="_blank">My Account</a> will be $0.</p></li><li><p>For estimated dollar amounts owed and/or to pay before September 6, please reach out to us. You can reach us by calling our Call Center at 602-262-4636 (Monday & Saturday from 9 a.m. to 5 p.m., Tuesday, Wednesday, Thursday from 9 a.m. to 7 p.m., and Sunday from 1 to 5 p.m.), send us an email through <a href="/services/ask-us" target="_blank">Ask Us</a> or visit one of our <a href="/locations" target="_blank">17 locations</a>.</p></li><li><p>Return any overdue items. You will not be charged a replacement fee for items returned undamaged. Items can be returned to any <a href="/locations" target="_blank">Phoenix Public Library location​</a>, check the <a href="/locations" target="_blank">Hours and Locations page​</a> for addresses and hours of operation, and book drops are available 24/7.​​</p></li></ul></div>





Check My Account or call us for information about your account.Check My Account or call us for information about your account.













Ask UsAsk Us<i class="fad fa-question"></i><div class="ExternalClass05FA82D84C824C82A82CFB36E8DA67EC"><p>​We are unable to answer legal or medical questions, search microforms or research obituaries. If your question is beyond the scope of our resources, we will let you know.<br></p><div><h2><span data-contrast="auto" lang="EN-US">Call Us</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></h2></div><div><p><span data-contrast="auto" lang="EN-US">For immediate assistance please telephone the Call Center at (602) 262-4636.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></p></div><div><h3><span data-contrast="auto" lang="EN-US">Call Center hours:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br><br></span></h3></div><div><p><span data-contrast="auto" lang="EN-US">Monday: 9 a.m. to 5 p.m.<br></span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Tuesday: 9 a.m. to 7 p.m.<br>Wednesday: 9 a.m. to 7 p.m.<br>Thursday: 9 a.m. to 7 p.m.<br>Friday: 9 a.m. to 5 p.m.<br>Saturday: 9 a.m. to 5 p.m.<br>Sunday: 1 p.m. to 5 p.m.<br><br></span></p></div><p>Due to a high volume of calls and inquiries you may experience a temporary delay in our reply to your email. Thank you for your patience. One of our library staff will respond to you as soon as possible.</p><p>Check out our <a href="/services/faq" target="_blank">FAQs​</a> for currently-offered services and programs during Phoenix Public Library's closure.<br></p><p>All Phoenix Public Library locations are open. Book drops at all locations are available 24/7. <br></p><h2>Email Us<br></h2></div>
Library FeesLibrary Fees<i class="fa-solid fa-circle-dollar"></i><div class="ExternalClassC4596072C7FD4E80B6EE303F7BCA0B4C"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><h4>​"Our libraries offer far more to residents than books--they offer the path to a changed future. Their resources are available to all but we know that for some residents, the prospect of a late fee can act as a deterrence to using library services in the first place."<br></h4><h4>- Mayor Kate Gallego on September 10, 2019</h4></blockquote><p><br></p><p><strong>​On November 18, 2019, Phoenix Public Library waived all existing overdue fines and discontinued the practice of applying overdue fines to items returned late.</strong></p><p>​The principal goal of the library is to make library services and materials available to those that need it most. Becoming a fine free library helps us further attain this goal.</p><p>Phoenix will be the first of the 5 largest U.S. cities to adopt a fine free program.</p><h3>What does this mean for me, the customer?</h3><ul><li>On November 18, Phoenix Public Library:</li><li>Forgave existing overdue fines</li><li>Eliminated charging overdue fines</li><li>Fees charged for lost items (Replacement Fee) has remained the same.</li></ul><h3>Timeline for a Checked Out Item:<br></h3><ul><li>3 days before item is due: Courtesy notice</li><li>3 days later: First overdue notice</li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>51 days late: Bill issued for item replacement fee</li><li>Item returned after 50 days: Replacement fee waived<br><br></li></ul></div>













Are you currently billing for items? you currently billing for items?145<div class="ExternalClass8439A9195FDF473AA1E4D9682D9C3A5C"><p>​Are you currently billing for items?<br></p></div><div class="ExternalClass45E75126C27F4E0EBDB15279F02778C3"><p>​No. Item billing will resume Monday, September 6. Please see <a href="/services/borrowing/billing" target="_blank">Billing</a> for details.<br></p></div>
What can I do now to prepare for the September 6 billing date? can I do now to prepare for the September 6 billing date?146<div class="ExternalClass5E33B1CEDC5A43A6882EDA8EDF09042E"><p>​What can I do now to prepare for the September 6 billing date?<br></p></div><div class="ExternalClass8C7BD81473B4411F8F2040C283E22583"><ul><li>Check out <a href="" target="_blank">My Account to view your library account​</a>.​<br></li><li>Update your email address with library staff or through <a href="" target="_blank">My Account​</a>.<br></li><li>​Return items to any of our <a href="/locations" target="_blank">17 library location</a>s if you are done with them.<br></li><li>Talk to library staff <a href="/locations" target="_blank">in person</a> or <a href="/services/ask-us" target="_blank">by phone</a> about your account.<br></li></ul><div>​<br></div></div>
​What if I can't find my item or I know I have a damaged item? What if I know I returned an item and it is still showing as checked out?​What if I can't find my item or I know I have a damaged item? What if I know I returned an item and it is still showing as checked out?147<div class="ExternalClass5D54E0399BFF4AA090487DD50A16BA3E"><p>​What if I can't find my item or I know I have a damaged item? What if I know I returned an item and it is still showing as checked out?<br></p></div><div class="ExternalClass84616F71F108480490E717D0A93333D3"><p>​Let us know! Talk to a library staff person via <a href="/services/ask-us" target="_blank">email, phone</a>, or<a href="/locations" target="_blank"> in person​</a>. We will talk to you about options based on your specific situation. <br></p></div>
What about overdue items? Are you still a fine-free library? about overdue items? Are you still a fine-free library? 148<div class="ExternalClassE8C88881F7D64CEBB1598DD180257800"><p>​What about overdue items? Are you still a fine-free library? <br></p></div><div class="ExternalClass2EE1F99132F9484388CDE1CC7CBEC33A"><p>​Yes. Phoenix Public Library is still a fine-free library. We have and will continue our practice of not charging a daily late fine. Any charges billed will be for the replacement value of long overdue, lost, or damaged items only. <br></p></div>