At the onset of the COVID pandemic, Phoenix Public Library temporarily paused applying charges to accounts for long overdue, lost and/or damaged items as part of the library’s pandemic safety and customer service adjustments.

Effective September 6, 2022, Phoenix Public Library resumed billing customers for the replacement value of long overdue, lost and/or damaged library items checked out on an account. An item is considered “long overdue” when it has not been returned more than 51 days from the day it was due.

Accounts with a balance of $25 or more may not check out or renew library items.

What you need to know:

Library customers with checked out items that are long overdue, lost and/or damaged, and have provided Phoenix Public Library with an email address should have received an email with details.
Library customers can visit phoenixpubliclibrary.org to check their My Account. Your account will reflect the titles of the items checked out and due dates.
Return any overdue items. You will not be charged a replacement fee for items returned undamaged. Items can be returned to any Phoenix Public Library location, check the Hours and Locations page for addresses and hours of operation, and book drops are available 24/7.
If you have account-specific questions, please reach out to us. You can reach us by calling our Call Center at 602-262-4636 (Monday & Saturday from 9 a.m. to 5 p.m., Tuesday, Wednesday, Thursday from 9 a.m. to 7 p.m., and Sunday from 1 to 5 p.m.), send us an email through Ask Us or visit one of our 17 locations.