| Are my holds already checked out to me when placed in the locker? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=172 | Are my holds already checked out to me when placed in the locker? | 172 | <div class="ExternalClass2D62EEDB61B744C1B5B0298783E8C0EA"><p>Are my holds already checked out to me when placed in the locker?<br><br></p></div> | <div class="ExternalClass366AEBFC29B9435595A6BBF2713453C4"><p>No. Holds are, however, automatically checked out to the library card which placed the hold when the doors to the locker open at the point of retrieval.<br></p></div> |
| If I select the Outdoor Locker Pickup Area for my item, how long will it be available for pick up? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=164 | If I select the Outdoor Locker Pickup Area for my item, how long will it be available for pick up? | 164 | <div class="ExternalClassC61108D818F24FE8A38716C38E7CE5C5"><p>If I select the Outdoor Locker Pickup Area for my item, how long will it be available for pick up?<br></p></div> | <div class="ExternalClass6FF7584270AB448387B974B52C966D63"><p>Holds lockers have a 72-hour pickup limit. </p><p>Any holds with a requested Pickup Area of Outdoor Locker will be held there for 72 hours then moved indoors to the Hold Shelf for the remainder of your hold pickup time. <br></p><div><span data-contrast="auto" lang="EN-US">Always check your account to see where your hold is located before coming in to pick it up.</span></div><p><br></p></div> |
| What if I placed a hold for locker pickup but no longer want it? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=173 | What if I placed a hold for locker pickup but no longer want it? | 173 | <div class="ExternalClass5C05B98B72C94B0F9025F23BFE753A1D">What if I placed a hold for locker pickup but no longer want it?<br></div> | <div class="ExternalClass09062CF16C224665B4F0A2DFBA375F7D"><p>You can cancel your request online or using the Phoenix Public Library app to do so. You can also speak to a staff member in person or over the phone to cancel your hold. If your hold is already ready for pickup, you can let it expire or check it out and then return it via the library location's book drop.<br></p></div> |
| What if I thought I could get to the library during open hours and my item(s) are ready on the Holds Shelf inside but now I need to switch my Pickup Area to the Outdoor Locker? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=167 | What if I thought I could get to the library during open hours and my item(s) are ready on the Holds Shelf inside but now I need to switch my Pickup Area to the Outdoor Locker? | 167 | <div class="ExternalClass0BCD43436BF34A06B4632B5E194EC3CF"><p>What if I thought I could get to the library during open hours and my item(s) are ready on the Holds Shelf inside but now I need to switch my Pickup Area to the Outdoor Locker?<br></p></div> | <div class="ExternalClassD50785152354468CBE467EFD426352CE"><p>If you would like to switch the Pickup Area from the Holds Shelf inside to the Holds Locker outside, staff can assist if there is room in the Holds Locker at the time you need to make the change. </p><p>Call 602-262-4636 during Call Center hours <span data-contrast="auto" lang="EN-US">(Monday through Saturday, 10 a.m. – 5 p.m.</span>) and library staff can assist you with the Pickup Area change.<br></p></div> |
| Why can't I select "Holds Locker" as a Pickup Area when placing a hold on the Phoenix Public Library app? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=178 | Why can't I select "Holds Locker" as a Pickup Area when placing a hold on the Phoenix Public Library app? | 178 | <div class="ExternalClassD26E5ABEDADF4923A78530900E9693F3"><p>Why can't I select "Holds Locker" as a Pickup Area when placing a hold on the Phoenix Public Library app?<br></p></div> | <div class="ExternalClass52EE7E911D4B455980008D162FA03D8D"><p><span data-olk-copy-source="MessageBody">At this time, the functionality to specify a Pickup Area when placing a hold in <a href="/services/mobile-app">the Phoenix Public Library app</a> is not available.</span></p><p>This is a known issue and we are working closely with our vendor to make this available to our customers. Unfortunately, we do not have a timeframe for adding this feature yet.<br></p><p>In the meantime, if you want to choose a Pickup Area (such as the <a href="/services/borrowing/holds-lockers">Holds Lockers</a>), you must place your hold requests <a href="https://discover.phoenixpubliclibrary.org/" target="_blank">by logging into your account through a browser</a>. </p><p>We apologize for any inconvenience this may cause. <br></p></div> |
| I have a WiFi hotspot on hold. Can I pick that up from the outdoor holds locker? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=175 | I have a WiFi hotspot on hold. Can I pick that up from the outdoor holds locker? | 175 | <div class="ExternalClass31C58CC8749940E39BACE67B31473749"><p>I have a WiFi hotspot on hold. Can I pick that up from the outdoor holds locker?<br><br></p></div> | <div class="ExternalClass6A9E84AE582B4D52B621A55D2B63F609"><p>WiFi hotspots are not eligible for pickup in the holds lockers since identification must be presented and a waiver must be signed by the card holder that placed the hold. <br></p></div> |
| My account is associated with someone else’s account. Why can’t I check out their holds locker holds with my library card? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=174 | My account is associated with someone else’s account. Why can’t I check out their holds locker holds with my library card? | 174 | <div class="ExternalClassF11C810BAEB44931A11DE9583DD27B57"><p>My account is associated with someone else’s account. Why can’t I check out their holds locker holds with my library card?<br><br></p></div> | <div class="ExternalClass18CB0B744705421D9DE731863F5845C3"><p>Associated library cards cannot pick up and check out the holds of an associated account through the outdoor holds lockers. Holds locker holds are specifically tied to the library card with which they were placed. </p><p>You may check out these items if you have the library card that placed the hold. You may check out these items with either the physical card or the saved barcode of the card saved to your account in the Phoenix Public Library app. The app allows for multiple card numbers to be saved. </p><p>You <em>will</em> have to know the password associated with each library card being scanned in order to pick up the holds for that account when at a holds locker.<br></p></div> |
| What if I cannot get the Holds Locker to work or am having difficulty accessing my item(s)? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=165 | What if I cannot get the Holds Locker to work or am having difficulty accessing my item(s)? | 165 | <div class="ExternalClass95F5574C1C784349926384246C80F963"><p>What if I cannot get the Holds Locker to work or am having difficulty accessing my item(s)?<br></p></div> | <div class="ExternalClass85BAC6162070446381B924D1A785A667"><p><span data-contrast="auto" lang="EN-US">We always hope that new customer support technology will be error and glitch free, but challenges can still happen. We offer our apologies in advance. </span></p><p><span data-contrast="auto" lang="EN-US">In the event that you experience Holds Locker challenges during your library location’s operating hours, staff are available inside the building to assist you. In the event that you experience Holds Locker challenges during your library location's closed hours, <a href="/services/ask-us">please contact us</a> and we will follow up.</span><br></p></div> |
| Can I set a preference for which locker my item(s) are placed in, for example if I need a lower placed locker? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=166 | Can I set a preference for which locker my item(s) are placed in, for example if I need a lower placed locker? | 166 | <div class="ExternalClassE9EA6ECD5CE84D0EA25E8D1BE304D038"><p>Can I set a preference for which locker my item(s) are placed in, for example if I need a lower placed locker? <br></p></div> | <div class="ExternalClass7D3DF02D4DAA4082ACAE0143CEB5E579"><p>Yes. The first time you select the Outdoor Locker as your Pickup Area, make a point to pick up your item(s) from the Outdoor Locker during the library location’s open hours. You can set your preference for locker row the first time you retrieve your item(s) from the Hold Locker (top row or bottom row) because it requires staff assistance. Once you have set your preference, and you continue to select Outdoor Locker as your preferred Pickup Area at that library location, your preference will be set.<br></p></div> |
