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Library FeesLibrary Fees<div class="ExternalClassC4596072C7FD4E80B6EE303F7BCA0B4C"><blockquote style="margin:0px 0px 0px 40px;border:none;padding:0px;"><h4>​"Our libraries offer far more to residents than books--they offer the path to a changed future. Their resources are available to all but we know that for some residents, the prospect of a late fee can act as a deterrence to using library services in the first place."<br></h4><h4>- Mayor Kate Gallego on September 10, 2019</h4></blockquote><p><br></p><p><strong>​On November 18, 2019, Phoenix Public Library waived all existing overdue fines and discontinued the practice of applying overdue fines to items returned late.</strong></p><p>​The principal goal of the library is to make library services and materials available to those that need it most. Becoming a fine free library helps us further attain this goal.</p><p>Phoenix will be the first of the 5 largest U.S. cities to adopt a fine free program.</p><h3>What does this mean for me, the customer?</h3><ul><li>On November 18, Phoenix Public Library:</li><li>Forgave existing overdue fines</li><li>Eliminated charging overdue fines</li><li>Fees charged for lost items (Replacement Fee) has remained the same.</li></ul><h3>Timeline for a Checked Out Item:<br></h3><ul><li>3 days before item is due: Courtesy notice</li><li>3 days later: First overdue notice</li><li>10 days late: Second overdue notice</li><li>28 days late: Third overdue notice</li><li>51 days late: Bill issued for item replacement fee</li><li>Item returned after 50 days: Replacement fee waived<br><br></li></ul></div>

 

 

 

 

All Overdue Fines Forgiven at Phoenix Public LibraryAll Overdue Fines Forgiven at Phoenix Public Libraryhttps://www.phoenixpubliclibrary.org/images/AllFinesForgiven-heading_w-PPL_500.jpg101

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is changing for Phoenix Public Library customers?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=97What is changing for Phoenix Public Library customers?97<div class="ExternalClass523A2E76EFBA48FE9E8E2AD05643151E"><p>​​​​What is changing for Phoenix Public Library customers?<br></p></div><div class="ExternalClass3956F8815C61425B9D146002C6083743"><p>"All Fines Forgiven" means two things: Phoenix Public Library will forgive all overdue fines accrued on all library accounts and will discontinue charging a daily overdue fine on late-returned materials.<br></p></div>
​Why remove Overdue Fines?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=98​Why remove Overdue Fines?98<div class="ExternalClassFE93607968604DECB3C68ACB1F16405B"><p>​​​Why remove Overdue Fines?<br></p></div><div class="ExternalClassE92392BF9A1F4492A656FAA22984BFA3"><p>​Studies have shown that overdue fines on library materials have no impact on ensuring that materials are returned on time. What research has shown is that lower income households (which are less likely to have books in the home and have a higher risk of lower literacy skills) are disproportionately affected by overdue fines and are more likely to have blocked library accounts. The potential of accruing a balance of overdue fines can also prevent some customers from checking out books and other materials from Phoenix Public Library.</p><p>We are committed to making our library as accessible as possible to those that need it most and want to:</p><ol><li>bring back library users whose library accounts are blocked due to unpaid overdue fines; and</li><li>encourage more people to sign up for a library card and use library materials without the fear of incurring overdue fines they cannot afford to pay.<br></li></ol></div>
Will this mean customers will be allowed to indefinitely keep library materials?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=99Will this mean customers will be allowed to indefinitely keep library materials?99<div class="ExternalClassD02FA2179A704901AAA18E0595B84CBE"><p>Will this mean customers will be allowed to indefinitely keep library materials?</p></div><div class="ExternalClass1CFCAC17D336406397CBA23B1CCB9350"><p>​No. Customers are still expected to return materials, preferably on time. We are still following our reminder schedule. When items are 50 days past due, we will charge the account holder a replacement fee for the item.<br></p></div>
What if a customer has lost or damaged an item?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=100What if a customer has lost or damaged an item?100<div class="ExternalClass506DCE5F92234BD192C0D4F9FCCDBC6A"><p>​​​​What if a customer has lost or damaged an item?<br></p></div><div class="ExternalClass74D687394F9447F9B8CB7C351B1504D0"><p>​We will continue our practice of charging customers a replacement fee for lost and/or damaged items.<br></p></div>
How many library accounts were blocked due to overdue fees?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=101How many library accounts were blocked due to overdue fees?101<div class="ExternalClassFB5B5B118FF94444A233FC004725C232"><p>​​How many library accounts were blocked due to overdue fees?<br><br></p></div><div class="ExternalClass3BE45584FCD145E9A1E7BEC8BA8DB9FF"><p>​There are a little over 1 million Phoenix Public Library accounts, with a little over 100,000 (approximately 10%) of those blocked due to an accrual of overdue fines of $25. This is just the data we are able to measure. What we can't measure are the number of community members and families that either 1) have a library account and do not check out materials for fear of not being able to return them on time and accrue overdue fines; or 2) choose to not have a library account in the first place.<br></p></div>
​How many other public library systems are now fine free?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=102​How many other public library systems are now fine free?102<div class="ExternalClass46B7095807DA4F6781B6C3B242460E01"><p>​​How many other public library systems are now fine free?<br></p></div><div class="ExternalClass80006902513346EEA6E90038EBCE5132"><p>​The Urban Libraries Council reports approximately 200+ public library systems in North America have implemented fine-free programs. Phoenix is the largest U.S. city to completely eliminate overdue fines.<br></p></div>
How will this affect holds on library materials?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=103How will this affect holds on library materials?103<div class="ExternalClassD60CAC0D3D0C4DCCB5223EA88F1DEF8A"><p>​How will this affect holds on library materials?<br></p></div><div class="ExternalClass2E63DB66A07A42079DDDE2A2387F1C81"><p>​The effect on the number of holds and the length of time a customer spends on a hold list for an item is one element we will be watching closely.<br><br></p></div>
How will Phoenix Public Library's budget be affected?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=104How will Phoenix Public Library's budget be affected?104<div class="ExternalClassEBFD040DF1734BD0900315BC57085D35"><p>​How will Phoenix Public Library's budget be affected?<br></p></div><div class="ExternalClassC1542875F55E4572B06000377A7C1B7C"><p>​This will have minimal impact on our budget as the annual overdue fine collection amount is less than 1% of our annual budget. This revenue will be partially offset by an increase in the revenue share we receive from the Maricopa County Library District.<br></p></div>
Will customers still have to pay fines that were on accounts prior to Phoenix Public Library going fine free?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=105Will customers still have to pay fines that were on accounts prior to Phoenix Public Library going fine free?105<div class="ExternalClassABB9DE22A2E44C71AD04D1870E23D283"><p>Will customers still have to pay fines that were on accounts prior to Phoenix Public Library going fine free?<br></p></div><div class="ExternalClass7D195B7994AA4E3C90D7D818C60A7587"><p>​No. All Fines Forgiven will forgive all fines accrued on all library accounts.<br></p></div>
​Will there still be library accounts blocked due to money owed?https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=106​Will there still be library accounts blocked due to money owed?106<div class="ExternalClass9B237A8BA5AC493EB47F000EC44C850D"><p>​​Will there still be library accounts blocked due to money owed?<br></p></div><div class="ExternalClass320E471CB9094441910F7C4D23500E0C"><p>​Yes. If a customer has been billed a replacement fee for library materials, and that amount has accrued to $25 or more, their account will be blocked.<br></p></div>