Skip to footer





Frequently Asked QuestionsFrequently Asked Questions





























Do you still offer Curbside Service? you still offer Curbside Service?138<div class="ExternalClass2FBF696A5197465E8B9FD56A6CA6F535"><p>​Do you still offer Curbside Service?<br></p></div><div class="ExternalClassF0BAAFD9F4264F6AAD1F6EBCCED57AD0"><p>Not at this time. ​<br></p><p>Phoenix Public Library has suspended Curbside Service and has returned to all in-building service at all of its locations.  While we will not be providing Curbside Service during the summer months, the service will be reevaluated by Administration in the future.​</p><p> <a href="/about/library-updates">Learn more​</a>.<br><br></p></div>
Do I have to wear a mask when visiting a Phoenix Public Library location? What if I am vaccinated? I have to wear a mask when visiting a Phoenix Public Library location? What if I am vaccinated?139<div class="ExternalClass66C60FB706E8420EADC19F86DF4DEA5C"><p>​Do I have to wear a mask when visiting a Phoenix Public Library location? What if I am vaccinated?<br></p></div><div class="ExternalClass0394D0D731F847839AEC513C5AA34DC1"><div><p>The City of Phoenix has updated its face covering policy to reflect recent changes by the Centers for Disease Control and Prevention (CDC). <strong>Effective Monday, August 2, 2021, face coverings are required in all City of Phoenix facilities (including Phoenix Public Library locations) regardless of vaccination status.​​</strong>​​<br></p></div></div>
Can I get a Library card online? I get a Library card online?38<div class="ExternalClassF255E319518A44428066ED5738EA765E"><p>​Can I get a Library card online?<br><br></p></div><div class="ExternalClassAD98D9636BDF463EBE77F5E09646EEDB"><p>​Phoenix Public Library eCards are available online. These cards give Phoenix and other Maricopa County residents 24/7 access to Phoenix Public Library's online services. <a href="/services/borrowing/ecard-registration">Register for an eCard now.</a><br></p></div>
Can I check out physical materials with an eCard? I check out physical materials with an eCard?137<div class="ExternalClass22EEF3655B01450987D960D40D45272A"><p>​Can I check out physical materials with an eCard?<br></p></div><div class="ExternalClass0E038917FE36428DAFF07D6685AEE195"><p>As of Tuesday, July 6, eCards are only available for accessing online resources. </p><p>Customers who have been using eCards to check out physical materials will need to come into a <a href="/locations">Phoenix Public Library location</a> to upgrade their eCard to a full borrowing privilege card in order to continue checking out physical materials.​<br></p><p>For specific details about your account, please reach out to a Phoenix Public Library staff member or <a href="/services/ask-us" target="_blank">Ask Us​</a>.<br></p><p><br></p></div>
​Does Phoenix Public Library offer free Wi-Fi?​Does Phoenix Public Library offer free Wi-Fi?136<div class="ExternalClassEC981D85A8524B59B70B5C3DD79D7F64"><p>​Does Phoenix Public Library offer free Wi-Fi?​<br></p></div><div class="ExternalClassC1DDD2FD43A648A19E349F7CA4A0995C"><p>Yes! ​Free, public Wi-Fi is available from 8 a.m. to 9 p.m. outdoors at multiple municipal locations, including 16 Phoenix Public Library locations. Learn more at <a href="" target="_blank"></a><br></p></div>
What happened to hive? happened to hive?140<div class="ExternalClassDDC36C08C96844269BBECDBA4F560DCF"><p>​What happened to hive?<br></p></div><div class="ExternalClass687011C30923423F9AA86D619D97E900"><p>​hive @ Central is now StartUpPHX. ​<span data-contrast="none" lang="EN-US">The mission of StartUpPHX is to provide services and support for entrepreneurs.  Located on the second floor of <a href="/locations/burton-barr">Burton Barr Central Library</a></span><span data-contrast="none" lang="EN-US">. The space is open to </span><span data-contrast="none" lang="EN-US">all aspiring entrepreneurs; services are free.</span><span data-ccp-props="{"> </span>​<a href="/StartUpPHX" target="_blank">Learn more​</a>.<br></p></div>
How do I reserve an item? do I reserve an item?90<div class="ExternalClass8AD9502FE4F348DFA70344F3262F0E3D"><p>​​​​​How do I reserve an item?<br></p></div><div class="ExternalClass682BF927C11741159922659EC80B1716"><p>You can reserve most titles online through your My Account feature. Requests are limited to 15 items per customer at a time. Once your hold is available for pick up, you will be notified. Please be sure to keep your preferred contact information current through your "My Account" feature. Having trouble placing holds? Give us a call at 602-262-4636 (Monday - Saturday from 8 a.m. to 6 p.m.) or Ask Us via email.​<br></p></div>
Has remote access for Ancestry Library Edition gone away? remote access for Ancestry Library Edition gone away?141<div class="ExternalClass18C58EF6743C44F482A4218B2E2343AB"><p>Has remote access for Ancestry Library Edition gone away?​<br></p></div><div class="ExternalClass1412B0F3AFA94BE8A682010A8BFBAA70"><p>Yes. Beginning in March 2020, access to Ancestry Library Edition was temporarily expanded during COVID​-19 shutdowns to allow remote access for those public libraries that could provide a secure method of authentication. After nearly 2 years of temporary remote access, Ancestry has made the difficult decision to end it. Remote access for Ancestry Library Edition is no longer available. In order to access this resource, you will need to physically be in one of our <a href="/locations">17 library locations​</a>.​ The change was effective January 1, 2022.<br></p></div>