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Frequently Asked QuestionsFrequently Asked Questions





























Do you still offer Curbside Service? you still offer Curbside Service?138<div class="ExternalClass2FBF696A5197465E8B9FD56A6CA6F535"><p>​Do you still offer Curbside Service?<br></p></div><div class="ExternalClassF0BAAFD9F4264F6AAD1F6EBCCED57AD0"><p>Not at this time. ​<br></p><p>Phoenix Public Library has suspended Curbside Service and has returned to all in-building service at all of its locations.  While we will not be providing Curbside Service during the summer months, the service will be reevaluated by Administration in the future.​</p><p> <a href="/about/library-updates">Learn more​</a>.<br><br></p></div>
Do I have to wear a mask when visiting a Phoenix Public Library location? What if I am vaccinated? I have to wear a mask when visiting a Phoenix Public Library location? What if I am vaccinated?139<div class="ExternalClass66C60FB706E8420EADC19F86DF4DEA5C"><p>​Do I have to wear a mask when visiting a Phoenix Public Library location? What if I am vaccinated?<br></p></div><div class="ExternalClass0394D0D731F847839AEC513C5AA34DC1"><div><p>The City of Phoenix has updated its face covering policy to reflect recent changes by the Centers for Disease Control and Prevention (CDC). <strong>Effective Monday, August 2, 2021, face coverings are required in all City of Phoenix facilities (including Phoenix Public Library locations) regardless of vaccination status.​​</strong>​​<br></p></div></div>
Can I get a Library card online? I get a Library card online?38<div class="ExternalClassF255E319518A44428066ED5738EA765E"><p>​Can I get a Library card online?<br><br></p></div><div class="ExternalClassAD98D9636BDF463EBE77F5E09646EEDB"><p>​Phoenix Public Library eCards are available online. These cards give Phoenix and other Maricopa County residents 24/7 access to Phoenix Public Library's online services. <a href="/services/borrowing/ecard-registration">Register for an eCard now.</a><br></p></div>
Can I check out physical materials with an eCard? I check out physical materials with an eCard?137<div class="ExternalClass22EEF3655B01450987D960D40D45272A"><p>​Can I check out physical materials with an eCard?<br></p></div><div class="ExternalClass0E038917FE36428DAFF07D6685AEE195"><p>As of Tuesday, July 6, eCards are only available for accessing online resources. </p><p>Customers who have been using eCards to check out physical materials will need to come into a <a href="/locations">Phoenix Public Library location</a> to upgrade their eCard to a full borrowing privilege card in order to continue checking out physical materials.​<br></p><p>For specific details about your account, please reach out to a Phoenix Public Library staff member or <a href="/services/ask-us" target="_blank">Ask Us​</a>.<br></p><p><br></p></div>
​Does Phoenix Public Library offer free Wi-Fi?​Does Phoenix Public Library offer free Wi-Fi?136<div class="ExternalClassEC981D85A8524B59B70B5C3DD79D7F64"><p>​Does Phoenix Public Library offer free Wi-Fi?​<br></p></div><div class="ExternalClassC1DDD2FD43A648A19E349F7CA4A0995C"><p>Yes! ​Free, public Wi-Fi is available from 8 a.m. to 9 p.m. outdoors at multiple municipal locations, including 16 Phoenix Public Library locations. Learn more at <a href="" target="_blank"></a><br></p></div>