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Frequently Asked QuestionsFrequently Asked Questions





























Do you still offer Curbside Service? you still offer Curbside Service?138<div class="ExternalClass2FBF696A5197465E8B9FD56A6CA6F535"><p>​Do you still offer Curbside Service?<br></p></div><div class="ExternalClassF0BAAFD9F4264F6AAD1F6EBCCED57AD0"><p>Not at this time. ​<br></p><p>Due to the Excessive Heat Warning that extends through the weekend, Curbside Service is cancelled for Saturday, June 19.  Instead, in-building service will start at 9:30 a.m. Please see us inside to pick up and check out your materials. We apologize for any inconvenience this may cause. ​​​</p><p>Effective Monday, June 21, Phoenix Public Library will be suspending Curbside Service and returning to all in-building service at 16 of its locations with new, expanded hours (South Mountain Community Library remains closed at this time).  <a href="/about/library-updates">Learn more​</a>.<br><br></p></div>
Can I get a Library card online? I get a Library card online?38<div class="ExternalClassF255E319518A44428066ED5738EA765E"><p>​Can I get a Library card online?<br><br></p></div><div class="ExternalClassAD98D9636BDF463EBE77F5E09646EEDB"><p>​Phoenix Public Library eCards are available online. These cards give Phoenix and other Maricopa County residents 24/7 access to Phoenix Public Library's online services. <a href="/services/borrowing/ecard-registration">Register for an eCard now.</a><br></p></div>
Can I check out physical materials with an eCard? I check out physical materials with an eCard?137<div class="ExternalClass22EEF3655B01450987D960D40D45272A"><p>​Can I check out physical materials with an eCard?<br></p></div><div class="ExternalClass0E038917FE36428DAFF07D6685AEE195"><p>Currently, yes. ​</p><p>Beginning Tuesday, July 6, however, eCards will only be available for accessing online resources. Customers who have been using eCards to check out physical materials will need to come into a <a href="/locations">Phoenix Public Library location</a> to upgrade their eCard to a full borrowing privilege card in order to continue checking out physical materials.​<br></p><p>For specific details about your account, please reach out to a Phoenix Public Library staff member or <a href="/services/ask-us" target="_blank">Ask Us​</a>.<br></p><p><br></p></div>
​Does Phoenix Public Library offer free Wi-Fi?​Does Phoenix Public Library offer free Wi-Fi?136<div class="ExternalClassEC981D85A8524B59B70B5C3DD79D7F64"><p>​Does Phoenix Public Library offer free Wi-Fi?​<br></p></div><div class="ExternalClassC1DDD2FD43A648A19E349F7CA4A0995C"><p>Yes! ​Free, public Wi-Fi is available from 8 a.m. to 9 p.m. outdoors at multiple municipal locations, including 16 Phoenix Public Library locations. Learn more at <a href="" target="_blank"></a><br></p></div>
Where is the Best ePicks collection from Axis 360? is the Best ePicks collection from Axis 360?134<div class="ExternalClass2010898D7E7A4A1080189B786CC286A2"><p>​Where is the Best ePicks collection from Axis 360?<br></p></div><div class="ExternalClassE3B0AFFEA17844CE86DE1A4CDA4AB465"><p>​As of January 2021, the eBooks and eAudiobooks formerly offered as part of Axis 360's Best ePicks collection can be accessed through the Greater Phoenix Digital Library on OverDrive. </p><h3>Get Lucky / Skip the Line OverDrive collection<br></h3><p>“Lucky Day” copies of best sellers for adults, teens and kids (a collection of non-holdable eMaterials) will still be available. We are working on transferring all of the eBooks and eAudiobooks that were on Axis 360 over to OverDrive in the coming weeks. The Lucky Day collection will become more robust in the coming weeks as we get<span style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:inherit;"> </span>titles<span style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;color:inherit;"> </span>moved over. Thank you for your patience. </p><p style="margin-bottom:7.5pt;color:#201f1e;font-size:15px;background-color:white;"><span style="margin:0px;padding:0px;border:0px;font-style:inherit;font-variant:inherit;font-weight:inherit;font-stretch:inherit;font-size:10.5pt;line-height:inherit;font-family:helvetica, sans-serif;vertical-align:baseline;color:#333333;"></span></p><p>Learn more about the <a href="" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;">Greater Phoenix Digital Library</a> collection, getting started, and how to use the Libby app by visiting the <a href="/browse/elibrary/getting-started/greater-phoenix-digital-library" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" style="margin:0px;padding:0px;border:0px;font:inherit;vertical-align:baseline;">Getting Started with the Greater Phoenix Digital Library</a> page.​​​<br></p></div>