| Does Phoenix Public Library offer free Wi-Fi? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=136 | Does Phoenix Public Library offer free Wi-Fi? | 136 | <div class="ExternalClassEC981D85A8524B59B70B5C3DD79D7F64"><p>Does Phoenix Public Library offer free Wi-Fi?<br></p></div> | <div class="ExternalClassC1DDD2FD43A648A19E349F7CA4A0995C"><p>Yes! Free, public Wi-Fi is available from 8 a.m. to 9 p.m. outdoors at multiple municipal locations, including 16 Phoenix Public Library locations. Learn more at <a href="https://www.phoenix.gov/its/wireless-network" target="_blank">phoenix.gov/freewifi</a><br></p></div> |
| Can I get a Library card online? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=38 | Can I get a Library card online? | 38 | <div class="ExternalClassF255E319518A44428066ED5738EA765E"><p>Can I get a Library card online?<br><br></p></div> | <div class="ExternalClassAD98D9636BDF463EBE77F5E09646EEDB"><p>Phoenix Public Library eCards are available online. These cards give Phoenix and other Maricopa County residents 24/7 access to Phoenix Public Library's online services. <a href="/services/borrowing/ecard-registration">Register for an eCard now.</a><br></p></div> |
| How can I get my library card number? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=156 | How can I get my library card number? | 156 | <div class="ExternalClass724768A1602B4970996F2D742533F543"><p>How can I get my library card number?<br></p></div> | <div class="ExternalClassE701EF2B506B468382C953639BE57A04"><p>Phoenix Public Library card holders with a physical library card may retrieve their number in person by showing a valid photo ID. </p><p>Physical card numbers will not be shared over the phone or through our Ask Us service.</p><p>eCard numbers may be given to the customer by verifying 3 points of information over the phone or through Ask Us.<br></p><p>Once you have your library card number and download <a href="/services/mobile-app">Phoenix Public Library's mobile app</a>, you can load your barcode and those of members of your household. This will allow you to access your card's barcode through the app. Your full library card number will be displayed alongside the barcode and you will never need to look it up again!<br></p><p><br></p></div> |
| Can I check out physical materials with an eCard? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=137 | Can I check out physical materials with an eCard? | 137 | <div class="ExternalClass22EEF3655B01450987D960D40D45272A"><p>Can I check out physical materials with an eCard?<br></p></div> | <div class="ExternalClass0E038917FE36428DAFF07D6685AEE195"><p>eCards are only available for accessing online resources. </p><p>Customers with eCards will need to come into a <a href="/locations">Phoenix Public Library location</a> to upgrade their eCard to a full borrowing privilege card in order to begin checking out physical materials.<br></p><p>For specific details about your account, please reach out to a Phoenix Public Library staff member or <a href="/services/ask-us" target="_blank">Ask Us</a>.<br></p><p><br></p></div> |
| How do I reserve an item? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=90 | How do I reserve an item? | 90 | <div class="ExternalClass8AD9502FE4F348DFA70344F3262F0E3D"><p>How do I reserve an item?<br></p></div> | <div class="ExternalClass682BF927C11741159922659EC80B1716"><p>You can reserve most titles online through your My Account feature. Requests are limited to 15 items per customer at a time. Once your hold is available for pick up, you will be notified. Please be sure to keep your preferred contact information current through your "My Account" feature. Having trouble placing holds? Give us a call at 602-262-4636 (Monday - Saturday from 8 a.m. to 6 p.m.) or Ask Us via email.<br></p></div> |
| Do you bill for items? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=145 | Do you bill for items? | 145 | <div class="ExternalClass8439A9195FDF473AA1E4D9682D9C3A5C"><p>Do you bill for items?<br></p></div> | <div class="ExternalClass3F4709C916F24A7A9AC1AFE06EFB8B5E"><div><p>Phoenix Public Library does not charge daily late fines. We do bill for the replacement value of long overdue, lost and/or damaged library items checked out on an account. Please see <a href="/services/borrowing/billing" target="_blank">Billing</a> for details.<br></p></div></div> |
| I have a question about holds lockers. Can you provide more information? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=177 | I have a question about holds lockers. Can you provide more information? | 177 | <div class="ExternalClass4BC6BAC840D84197863ACDAD76546E17"><p>I have a question about holds lockers. Can you provide more information?<br></p></div> | <div class="ExternalClass64FD3AC51E8F411F8844612C6D0A09D6"><p>Yes! <a href="/services/borrowing/holds-lockers">Please visit Holds Lockers for more information</a> about this service including FAQs.<br></p></div> |
| Does Phoenix Public Library have a Bookmobile? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=155 | Does Phoenix Public Library have a Bookmobile? | 155 | <div class="ExternalClass4DD32802D3F04EFD8386B8B3C75CCB34"><p>Does Phoenix Public Library have a Bookmobile?<br></p></div> | <div class="ExternalClass8A9CFAD0F8D443B78E398D5DE0B93312"><p>Yes, we do! <a href="/locations/bookmobile" target="_blank">Learn more</a> about the Bookmobile and its scheduled stops.<br></p></div> |
| What accessibility services are available at Phoenix Public Library? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=153 | What accessibility services are available at Phoenix Public Library? | 153 | <div class="ExternalClass4BCC20B971914510B5BE2DEF2FB08B9E"><p>What accessibility services are available at Phoenix Public Library?<br></p></div> | <div class="ExternalClass5D4CD87FD24049AAA3205F4AA737A88B"><p>Please visit <a href="/services/accessibility-resources">Accessibility Resources</a> for information.<br></p></div> |
| How do I request an accommodation to participate in a Phoenix Public Library program, service, or activity? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=154 | How do I request an accommodation to participate in a Phoenix Public Library program, service, or activity? | 154 | <div class="ExternalClass8F60F5F855F743F9A80679BC12AC17F0"><p>How do I request an accommodation to participate in a Phoenix Public Library program, service, or activity? <br></p></div> | <div class="ExternalClass04AE1A2B2C804B2D800D05E894132586"><p>You may <a href="/services/ask-us/accommodations">request an accommodation online</a>.<br></p></div> |
| Does Phoenix Public Library have any affiliate libraries? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=144 | Does Phoenix Public Library have any affiliate libraries? | 144 | <div class="ExternalClassF186CFA8CE8E4D2EB8D25628835B6836"><p>Does Phoenix Public Library have any affiliate libraries?<br></p></div> | <div class="ExternalClassBA3798986C7249DCB6CC197FD9AEB82D"><p>Yes, Phoenix Public Library partners with Valley organizations to provide affiliate libraries and library collections to the community. <br>Phoenix Public Library has three affiliates which share its catalog.<br></p><p><p><ul><li>The Gene and Cathie Lemon Art Research Library at Phoenix Art Museum</li><li>Heard Museum</li><li>Irish Cultural Center & McLelland Library</li></ul></p></p><p><a href="/locations/affiliate-libraries">Learn more</a>.<br></p><p><br></p></div> |
| Does Phoenix Public Library have a mobile app? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=158 | Does Phoenix Public Library have a mobile app? | 158 | <div class="ExternalClass99F69C0DC87A4CECB12FA19BE392B2C9"><p>Does Phoenix Public Library have a mobile app?<br></p></div> | <div class="ExternalClassFC60D15F96494FEFB298ABCAFFDB1E57"><p>Yes! <a href="/services/mobile-app">Learn more about the mobile app</a>.<br></p></div> |
| Why is the Phoenix Public Library mobile app rated 17+ on the Apple App Store? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=159 | Why is the Phoenix Public Library mobile app rated 17+ on the Apple App Store? | 159 | <div class="ExternalClass90B4B8B018F54B768B7187DFF3D1659C"><p>Why is the Phoenix Public Library mobile app rated 17+ on the Apple App Store?<br></p></div> | <div class="ExternalClass37C6E081F86A4D6D9FD44715A236F999"><p>The Apple App Store rates it as 17+ because the app has the potential to link to external services on the internet like YouTube. To learn more about how
Apple defines the age rating, please refer to their <a href="https://developer.apple.com/help/app-store-connect/reference/age-ratings/" target="_blank">Age
rating</a> page for more information.</p><p>The Google Store has it rated E for Everyone. <br></p></div> |
| What is MAX and how do I use this service? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=190 | What is MAX and how do I use this service? | 190 | <div class="ExternalClass4468E5BC4DB6420DBC893B32E8A8FC94"><p>What is MAX and how do I use this service?<br></p></div> | <div class="ExternalClass5A88CDF3D3054B64BE342127E5DD183E"><p>MAX, short for Maximum Library Access, is a collection-sharing service for participating library systems within Maricopa County. <br></p><p>The MAX catalog is available to all Phoenix Public Library customers.</p><p><a href="/services/borrowing/max" target="_blank">Learn more</a>.<br></p><p><br></p></div> |
| What is Interlibrary Loan and how does it work? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=187 | What is Interlibrary Loan and how does it work? | 187 | <div class="ExternalClass58186BA360524506B39C41CA1D72999C"><p>What is Interlibrary Loan and how does it work?<br></p></div> | <div class="ExternalClass74D5A91FC57B4101B80C244DF1BDAE9B"><p></p><div><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td valign="top" width="350px"><div><div><div><span data-contrast="auto" lang="EN-US"></span><span data-contrast="auto" lang="EN-US">Interlibrary Loan allows customers to access print material, audiobooks, and DVDs not owned by Phoenix Public Library.</span><span data-contrast="auto" lang="EN-US"></span><span data-contrast="auto" lang="EN-US"> Articles from newspapers, journals and magazines may also be requested.</span><span data-ccp-props="{"335559685":720}"> </span><br><br><span data-contrast="auto" lang="EN-US">A library account holder with full privileges may have a maximum of six (6) Interlibrary Loan (ILL) items requested or checked out at any time. Only personal library account holders in good standing may borrow ILL materials.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276}"> </span><br><br><span data-contrast="auto" lang="EN-US">Physical ILL materials are included in the 35-item checkout limit. </span><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276}"> </span><br><br><div><span data-ccp-props="{"201341983":0,"335559685":720,"335559740":276}"><a href="/services/borrowing/interlibrary-loan">Learn more or place a request</a>.<br></span></div></div></div></div></td></tr></tbody></table></div><p><br></p></div> |
| What happened to ILLiad? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=189 | What happened to ILLiad? | 189 | <div class="ExternalClass0C8A24CF6CB642298FF5E01527644E64"><p>What happened to ILLiad?</p></div> | <div class="ExternalClassC517C8A045A547E88D48934873EA8126"><p>Effective January 20, 2026, Interlibrary Loan requests are no longer being handled by ILLiad. </p><p>The ability to view previous requests within ILLiad ended February 21, 2026. We apologize for any inconvenience this may have caused.</p><p>You may absolutely still request Interlibrary Loans. In fact, it has never been easier.<br></p><p><a href="/services/borrowing/interlibrary-loan">Learn more or request ILL materials.</a><br></p><div><span data-ccp-props="{}"></span></div></div> |
| Does every Phoenix Public Library location have Holds Lockers? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=171 | Does every Phoenix Public Library location have Holds Lockers? | 171 | <div class="ExternalClass25D33F7D45924CAE908A9FE1B0E41270"><p></p><h4 style="font-size:13px;">Does every Phoenix Public Library location have Holds Lockers?<br><span style="color:#444444;"></span></h4><p><br></p></div> | <div class="ExternalClass1988BEB0EE3C4C80871025E34459E9D6"><p><a href="/locations">Every Phoenix Public Library location</a> offers holds lockers as a pickup option at this time with the exception of Cholla Library. </p><p>The Bookmobile does not have offer a holds locker option either.<br></p><p><br></p></div> |
| How much does printing cost at the library? | https://www.phoenixpubliclibrary.org/Lists/FAQ/DispForm.aspx?ID=186 | How much does printing cost at the library? | 186 | <div class="ExternalClass7F717FA69B1A4E37BC381D85A88940BE"><p>How much does printing cost at the library?</p></div> | <div class="ExternalClassD1FBF4508D254D9F9F9042F3A6EAC254"><p>The Library offers both black-and-white or color printing and photocopying. Charges are as follows:<br></p><ul><li><p>Black-and-white - 20 cents per page (10 cents per page at South Mountain Community Library)</p></li><li><p>Color - 40 cents per page (50 cents per page at South Mountain Community Library)</p></li></ul><p>Print or copy jobs may be paid for with credit card or cash ($1 and $5 bills and coins accepted). Prices vary due to contractual agreements with the leasing agencies involved.<br></p><p>Library staff will assist you with printing or copying if you need help.<br></p><p><br></p></div> |
